Customer Service, Business Administration

Isabel Leathers

Passionate college student offering eight years of success and experience in customer and personal service. Additional expertise includes time management, attention to detail, and computer literacy. Authorized to work in the US for any employer

Work Experience

Tanning Technician/Receptionist

Smart Bronze - Southlake, TX

January 2020 to Present

• Keep the desk, waiting area, and boutique organized and clean

• Book appointments

• Take payments

• Accurately answer questions from clients

• Up-sell tanning/skincare products to clients

• Sell memberships or packages to clients

• Clean and sanitize booths/tanning rooms after each use

Patient Care Technician

Baylor Scott & White Health - Grapevine, TX

October 2019 to January 2020

• Obtained patient vital signs and reported results to nurse/doctor, noting changes from prior measurements

• Maximized patient satisfaction by helping patients carry out personal tasks such as dressing and walking

• Answered patient assistance calls, assessed needs, and offered qualified support

• Provided care for patients based on physical, psychological, educational, and safety criteria

• Input patient information, symptoms, and vitals into online charting system

Bartender/Trainer/Server

FIRESIDE PIES - Grapevine, TX

June 2015 to October 2019

• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings

• Maintained secure cash drawers, promptly resolving discrepancies for accuracy

• Up-sold menu items to customers, driving up per sale revenues and maximizing profits

• Kept alcoholic beverages well-stocked and organized to meet expected demands

• Set up bar for operation, obtained cash bank and stocked service bar

• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors

Cashier Team Lead

Chick-fil-A - Euless, TX

June 2013 to June 2015

• Quickly and accurately counted drawers at start and end of each shift

• Maintained current knowledge of store promotions and highlighted sales to customers

• Assisted customers by answering questions and fulfilling requests

• Mentored new team members on POS system operation, customer service strategies and sales goals

• Used POS system to enter orders, process payments, and issue receipts Education

Associate in Business Administration

Tarrant County College

October 2019 to Present

High school diploma

Colleyville Heritage High School

May 2016

Skills

• Scheduling/Appointment Setting

• Product sales

• Customer service

• Cash Handling

• Microsoft Office

• POS knowledge

• Front Desk

• Bartending

• Serving Experience

• Flexibility

• Problem-solving

• Upselling

Certifications and Licenses

CPR Certification

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