Laura C. Vice

Work Experience

Walmart Super Center Ocean Springs, MS

Electronic Sales Associate

November 2018 - Present

La Quinta Inn Moss Point, MS

General Manager

March 2016 – January 2018

Manage the day to day operations of the hotel including but not limited to, revenue goals, P&L, guest satisfaction/safety, and Q/A, while maintaining a quality product.

Provide leadership, training, direction, support, and safety to all employees.

Sales support/Revenue Management; analyzing competitor’s rates, forecasting local market conditions, to include holidays/special events/market growth to maximize revenue. And sharing with information with the front desk staff.

Annual budget/operating expenses and labor cost

Achieve 100% guests’ satisfaction by training, recruiting, selecting and managing staff the correct procedures to achieve such satisfaction.

Ensure guest satisfaction experience and protect the company’s physical assets by maintaining the physical condition of the hotel.

Harrah’s Gulf Coast

Front Desk Agent

May 2015 – March 2016

La Quinta Inns & Suites Biloxi, MS

General Manager

February 2014 – April 2015

Manage the day to day operations of the hotel including but not limited to, revenue goals, P&L, guest satisfaction/safety, and Q/A, while maintaining a quality product.

Provide leadership, training, direction, support, and safety to all employees.

Sales support/Revenue Management; analyzing competitor’s rates, forecasting local market conditions, to include holidays/special events/market growth on to maximize revenue. And sharing with information with the front desk staff.

Annual budget/operating expenses and labor cost

Achieve 100% guests’ satisfaction by training, recruiting, selecting and managing staff the correct procedures to achieve such satisfaction.

Ensure guest satisfaction experience and protect the company’s physical assets by maintaining the physical condition of the hotel.

Wingate by Wyndham Mobile, AL

Sales Manager

Dec 2013 – February 2014

Develop and maintain relationships with key clients/accounts in all markets which include corporate, leisure, SMERF, government, associations and tour and travel.

Revenue Management

Hampton Inn Biloxi/Ocean Springs, MS

Front Desk Team Member/Night Auditor

April 2013 – November 2013

Customer Service

Audit of the guest ledger

Jackson Hewitt Tax Service

Marketing Specialist

October 2012 – April 2013

Perform marketing strategies for 8 locations on the Gulf Coast

Obtain business from local companies and small business to bring a volume to their employees to our independently owned office. Used corporate and personal marketing strategies to increase our client base.

Jackson Hewitt Tax Service

Customer Care Specialist

January 2011 – October 2012

Customer service, multiline phone system, research/resolve client inquires using computer tools provided by Jackson Hewitt

Awarded “Beyond the Call” recognition 5 times for providing superior customer services/resolution

Advanced Contaminant Recovery US

Administrative Assistant/Sales Consultant

May 2011 – September 2011

Administrative duties provided to 5 individual managers

Assisted in increase sales by identifying potential clients to introduce the product

Ordered/Shipped Supplies

Daily Interaction with customers; providing excellent customer service

Video Villa

Owner

1989-2005

Owned/Operated grossing $250K annually

Payroll, P&L, sales, inventory, merchandising, cost control

Market to gain/increase customer base

Education

Mississippi Gulf Coast Community College-Business Administration

University of Southern Mississippi-Real Estate Principals/Real Estate Law

Pascagoula High School-Graduate

Computer Skills Proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and Quickbooks

4708 Gibson Road*Ocean Springs*MS*39564

228-***-**** P adlo3l@r.postjobfree.com

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