Office Coordinator, Operations Manager, Aministrative
Resume:
Laura C. Vice
Work Experience
Walmart Super Center Ocean Springs, MS
Electronic Sales Associate
November 2018 - Present
La Quinta Inn Moss Point, MS
General Manager
March 2016 – January 2018
Manage the day to day operations of the hotel including but not limited to, revenue goals, P&L, guest satisfaction/safety, and Q/A, while maintaining a quality product.
Provide leadership, training, direction, support, and safety to all employees.
Sales support/Revenue Management; analyzing competitor’s rates, forecasting local market conditions, to include holidays/special events/market growth to maximize revenue. And sharing with information with the front desk staff.
Annual budget/operating expenses and labor cost
Achieve 100% guests’ satisfaction by training, recruiting, selecting and managing staff the correct procedures to achieve such satisfaction.
Ensure guest satisfaction experience and protect the company’s physical assets by maintaining the physical condition of the hotel.
Harrah’s Gulf Coast
Front Desk Agent
May 2015 – March 2016
La Quinta Inns & Suites Biloxi, MS
General Manager
February 2014 – April 2015
Manage the day to day operations of the hotel including but not limited to, revenue goals, P&L, guest satisfaction/safety, and Q/A, while maintaining a quality product.
Provide leadership, training, direction, support, and safety to all employees.
Sales support/Revenue Management; analyzing competitor’s rates, forecasting local market conditions, to include holidays/special events/market growth on to maximize revenue. And sharing with information with the front desk staff.
Annual budget/operating expenses and labor cost
Achieve 100% guests’ satisfaction by training, recruiting, selecting and managing staff the correct procedures to achieve such satisfaction.
Ensure guest satisfaction experience and protect the company’s physical assets by maintaining the physical condition of the hotel.
Wingate by Wyndham Mobile, AL
Sales Manager
Dec 2013 – February 2014
Develop and maintain relationships with key clients/accounts in all markets which include corporate, leisure, SMERF, government, associations and tour and travel.
Revenue Management
Hampton Inn Biloxi/Ocean Springs, MS
Front Desk Team Member/Night Auditor
April 2013 – November 2013
Customer Service
Audit of the guest ledger
Jackson Hewitt Tax Service
Marketing Specialist
October 2012 – April 2013
Perform marketing strategies for 8 locations on the Gulf Coast
Obtain business from local companies and small business to bring a volume to their employees to our independently owned office. Used corporate and personal marketing strategies to increase our client base.
Jackson Hewitt Tax Service
Customer Care Specialist
January 2011 – October 2012
Customer service, multiline phone system, research/resolve client inquires using computer tools provided by Jackson Hewitt
Awarded “Beyond the Call” recognition 5 times for providing superior customer services/resolution
Advanced Contaminant Recovery US
Administrative Assistant/Sales Consultant
May 2011 – September 2011
Administrative duties provided to 5 individual managers
Assisted in increase sales by identifying potential clients to introduce the product
Ordered/Shipped Supplies
Daily Interaction with customers; providing excellent customer service
Video Villa
Owner
1989-2005
Owned/Operated grossing $250K annually
Payroll, P&L, sales, inventory, merchandising, cost control
Market to gain/increase customer base
Education
Mississippi Gulf Coast Community College-Business Administration
University of Southern Mississippi-Real Estate Principals/Real Estate Law
Pascagoula High School-Graduate
Computer Skills Proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and Quickbooks
4708 Gibson Road*Ocean Springs*MS*39564
228-***-**** P *************@*****.***
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