Kolapo Agunbiade

adlo2f@r.postjobfree.com

661-***-****

*** ***** ****** **** ****, CA, 94014

EDUCATION

SAN FRANCISCO STATE UNIVERSITY

San Francisco, CA

Bachelor of Science Computer science (Dec

2020)

COLLEGE OF THE CANYONS

Valencia, CA

Associate of Science Computer Science (May

2018)

KINGS AND QUEENS COLLEGE, WEST

AFRICAN EXAMINATION COUNCIL

High School Diploma (Jun 2006)

OLUMAWU NURSERY AND PRIMARY

SCHOOL

High School Diploma (Jun 2000)

ADDITIONAL SKILLS

• System Administration

• Leadership

• Excellent customer service

• Network Configuration

• Dell hardware configuration, repair, and

installation (EMC field

technician/engineer certified)

• Lenovo Hardware configuration, repair,

and installation Lenovo (Field

technician/engineer certified)

• HP software and hardware

configuration, repair, and installation

• Troubleshooting Windows and Mac

Environment

• Customer Service Technical Support

• Network Troubleshooting

• Printers software and hardware

configuration, repair, and installation

EXPERIENCE

SENIOR FIELD ENGINEER/TECHNICIAN

World Wide Tech Services Dec 2020 - Present

Responsibilities:

• Troubleshooting and resolving software related issues on computers in person and over the phone.

• Hardware trouble shooting and replacement for Dell, HP and Lenovo.

• Hardware Diagnostics.

• Troubleshooting and resolving network issues on mobile and computer devices.

• Escalating technical issues to Dell, HP and Lenovo.

• Setting up, troubleshooting and hardware replacement of printers.

• Installing and upgrading software.

• Network Troubleshooting and Hardware replacement.

•

IT HELP DESK TECHNICIAIN

San Francisco State University Jul 2018 - Dec 2020 Responsibilities:

• Troubleshooting and resolving software related issues on computers in person and over the phone.

• Installation of software on Mac and PC.

• Troubleshooting and resolving network issues on mobile and computer devices.

• Creating, assigning and resolving tickets via ticketing system

(ServiceNow).

• Escalating technical issues.

• Installing and upgrading software.

• Configuring computers using SCCM and JAMF.

IT HELP DESK TECHNICIAN AND FRONT DESK

REPRESENTATIVE

College of the Canyons Oct 2015 - Jul 2018

• Information Technology Services (Learning Center), Served visitors by greeting, welcoming, and directing them appropriately.

• Notifying personnel of visitor arrival.

• Maintaining security and telecommunications system.

• Informing visitors by answering or referring inquiries.

• Directing visitors by maintaining employee and department directories.

• Maintaining security by following procedures, monitoring logbook, and issuing visitor badges.

• Operates telecommunication system by following manufacturer's instructions for house phone and console operation.

• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Contributes to team effort by accomplishing related results as needed.

• Troubleshooting and resolving software related issues on computers in

• Telecommunications

• Hardware and Software Upgrading

• Windows Server configuration,

upgrading, repair, and installation

• Problem Solving

• HTML, JavaScript, and CSS proficient

• Gsuite, SCCM, JAMF, Microsoft Office

365, ServiceNow, Zendesk, and

Microsoft directory proficiency.

• Computer system deployment

person and over the phone.

• Installation of software on Mac and PC.

• Troubleshooting and resolving network issues on mobile and computer devices.

• Creating, assigning and resolving tickets via ticketing system

(Footprints and ServiceNow).

• Escalating technical issues to level 2 support.

• Setting up and troubleshooting printers.

• Installing and upgrading software.

• Configuring computers using SCCM and JAMF.

IT DESKTOP AND CUSTOMER SUPPORT TECHNICIAN

National Identity Jun 2011 - Jun 2015

• Providing resolution and referral for IT service requests.

• Working on hardware/software projects.

• Providing level 2 software, hardware, and application support.

• Configuring computers using Finacle.

• Onboarding new staff.

• Software trainings.

• Resolving hardware and software related issues (Windows and MacOS).

• Created support service tickets and used web-based ticketing systems to track and deliver support services.

• Installed, serviced and upgraded over 300 Windows computers.

• Provided PC and mobile support to resolve client issues.

• Assisted the network team in monitoring 4 network servers. IT DESKTOP TECHNICIAN

First Pension Custodian Jan 2010 - Jun 2011

• Provided complete IT technical support services and assisted global management teams to ensure efficient business processes.

• Provided IT support services to the Application Management Group.

• Established process improvement strategies which drove positive changes and resulted in 100% IT incident remedy rate.

• Conducted IT services training for 20 new employees.

• Providing resolution and referral for IT service requests.

• Working on hardware/software projects.

• Providing level 2 software, hardware, and application support.

• Configuring computers using Finacle.

• Onboarding new staff.

• Software trainings.

• Resolving hardware and software related issues (Windows and MacOS). IT USER SUPPORT AND HELPDSEK TECHNICIAN

First Bank Jun 2007 - Dec 2009

• Information Technology Services Positions: User IT support, Providing resolution and referral for IT service requests.

• Working on hardware/software projects.

• Providing level 2 software, hardware, and application support.

• Configuring computers using Finacle.

• Onboarding new staff.

• Software trainings.

• Resolving hardware and software related issues (Windows and MacOS). REFERENCES

TOLUWANI OYEWUMI, Customer Technical Specialist,

Envoy

510-***-**** - adlo2f@r.postjobfree.com - Former Co Worker ARMAN CHAUHA, Service & Ticketing Analyst, San Francisco State University

415-***-**** - adlo2f@r.postjobfree.com - Former Supervisor

.

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