Customer service
Resume:
Ann Holmes
Ridgeland South Carolina 29936
E-mail: **********@*****.***
Qualification:
Excellent customer service skills geared towards fulfilling individual needs. Proactive in offering a resolution before an issue or disruption occurs.
Managing over 35 employees daily, also including the development of staff skills, through training and other forms of staff development. Patient and effective when working with a wide range of personalities. Schedule work hours, hiring staff in all positions. Great decision-making skills in stressful situations.
Supervising, and organizing volunteers for David Carmine's annual fundraiser for cancer society and the Hudson Seafood Community Thanksgiving community dinner. Train with Sysco to learn ways to enhance customer satisfaction and improve productivity, upselling, and cross-selling training.
Operation Specialist/ Republic Finance
Responsible for maintaining daily, weekly, and monthly loan reports. This includes daily interactions with loan officers, DMV for auto loans and insurance agents, appraisers, and loan customers. The loan administrator must know about lending compliance, HMDA, and CRA.
Generating solicitation leads with high tier marketing, collecting consumer's financial information and credit information. Processing consumer loans, educating borrowers on FICO score, the loan process, and assisting the underwriting on all loan decisions. E-Loans and E- DocuSign having the customer to send drive license, income verification, and sign all loan documents without coming into the office to process a loan.
Loan Officer/ Security Finance
Approve loans within specified limits, and refer loan applications outside those limits to
management for approval. Meeting with applicants to obtain information for loan applications and
to answer questions about the process. Analyze applicants' financial status, credit, and property
evaluations to determines granting loans.
Field collect; going to customer homes to collect a debt owed, over 100 collection calls daily. Obtaining insurance License and Tax preparer PTIN.
Center Manager/ Check into Cash
Cash handling, Credit –Loan – Collection, Retail, Sales- Marketing
In charge of contacting customers whose loan payments had become delinquent and working with those who need support in catching up on payments
Responsible for total daily business revenue; debits and deposits
Responsible for reaching monthly revenue goals, charge-off goals
Responsible for approving loan amounts
In charge of stay in compliance in guild lines for the state audit
Western Union Agent
Restaurant Manager /Hudson’s Seafood
Managed a high-volume restaurant for 10+ year
Managed a high-volume workload within a deadline-driven environment
Management training on point sells computer systems and networking computer with printers
Perform a monthly inventory of alcoholic beverage and bar supplies;
Fundamental accounting understands of Profit and Loss statements and Payroll;
Comprehend and worked different position within the company;
Interviewed job applicants, assessed their skills and placing, training and
Supervising.
Resolved a wide range of customer complaints.
Maintain a cash drawer for customers and servers. Nightly counting of the restaurant revenue
And; held accountable for missing funds and also held accountable for three banks used for the
Outside bar, inside bar, and manager.
Closing and alarming the Restaurant on a nightly basis.
Supervised numerous volunteers from annual David Carmines fundraise for cancers, and also Hudson’s Thanksgiving Community Dinner
Certified Nursing Assistant CAN/ Interim Health Care
Assisting the elderly resident with recording their weighting and measuring on a weekly
Basis. Along with temperatures, pulse and respiration, and food and fluid intake noting any changes in
Eating habits, preparing meals, and serving.
Retail Associate/Express
Upselling products
Aid customers in locating merchandise
Assist in completing price changes within the department
Assist in ringing up sales at registers/assisting customers with complaints/returns
Work History:
2016 October/ Presently Republic Finance
2013 May-October 2016 Security Finance
2013 Jan-May 2013 Check into Cash- Center Manager
2001-2012 Restaurant Managers - Hudson Seafood Corp
1991-2001 Assistant Restaurant Manager - Hudson Seafood Corp,
1992-1993 Certified Nursing Assistant CNA- Interim Health Care Service (Part-time)
1989-1991 Sever/Floor supervisors- Hudson Seafood Corp,
1989-1991 Retail Associate - Express at Shelter Cove Mall (Part-time)
1987-1989 Server Assistant – Hudson Seafood Corp
Worked at Hudson’s Seafood for over 25 years
Technical College of the Low County: enrolled in (Industrial Technology Program)
Dean’s List for academic achievement 2012
Check Into Cash UCIC Operation training in Lexington, Kentucky
Security Finance training in Columbia, South Carolina
Tax prepare with PTIN license and Insurance licenses for the state of South Carolina
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