Engineer Support
Resume:
Brandon Murphy
Fairborn, OH *****
Phone: 937-***-****
Email: *******.*.******@*****.***
Education/Certification/Professional Associations
Bachelor of Science - Mass Communication, Wright State University, March 2006. Certification - ITIL V3 Foundation
Relevant Skills
• Infrastructure –Dell, IBM, HP hardware platforms, IBM Power Systems I
• Networking – Cisco, Unifi, Cato
• Server OS – Windows 2000/2003/2008/2012/2016, Windows XP/7/8/10, ESXi 3.x/4.0.
• Business Applications
o VMWare Infrastructure, VMWare Converter, VMWare VSphere, Veritas NetBackup o Microsoft Active Directory Management, Azure, Office 365, Exchange, Teams, SharePoint, Skype for Business
o Globalscape, Lansweeper, New Relic, sysaidIT, prtg, Mitel, Wisenet, Polycom, Windstream, jamf
Experience
Senior IT Engineer
The Connor Group Miamisburg, OH 2020-2021
• Maintain security and backups of infrastructure data
• Participate in the design of information and operational support systems onsite and for remote facilities
• Provide 1st, 2nd, and 3rd level support for 46 remote sites.
• Perform System Administration tasks for Active Directory, Azure Active Directory, and Office 365 administration including permissions and licensing access.
• Manage day to day operations of Exchange, Teams, SharePoint, and oneDrive for Business.
• Verify onboarding and offboarding automation has properly implemented and removed access permissions for new users and former users.
• Migrate offboarded user mailboxes to shared mailboxes for retention and email forwarding.
• Create User Accounts, assign group rights, create distribution lists, maintain windows folder security, and create group policy.
• Work with Vendors for installation, support, and invoicing of services to equipment at remote sites.
• Implement and support Access Control and Security Software for remote locations.
Technology Service Manager
Dell Fairborn, OH 2018-2020
• Ensures contractual service support requirements are understood and managed.
• Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
• Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
• Provides point of contact for process related questions or issues and facilitates process related meetings.
• Leads complex service delivery processes and associated projects Collaborates with internal resources and customer during escalations
• Leverages big data analysis to provide customer environment insight
• Manages service delivery processes in a complex service delivery environment
• Develops resolutions to complex problems that require the frequent use of creativity Identifies and leads continuous improvement activities in support of customer or internal business processes System Administrator
Cox Automotive/Dealertrack Wilmington, OH 2017-2018
• Manage day to day operations and support of 500 user facility.
• Create User Accounts, assign group rights, create distribution lists, maintain windows folder security, and create group policy
• Served as Tier II support for Microsoft Office 365 issues relating to user operations.
• Migrated users, printers, and computer objects within Active Directory as a result of planned consolidation project
• Primary System Administrator for Power System i/AS400 server.
• Reduced system storage from 85% down to 33% for day-to-day usage.
• Monitor and administer daily data backups for system redundancy
• Update and steamline a transfer process to move data from Power System I server to SFTP server.
Senior Infrastructure Engineer
Com-Net/SITA Dayton, OH 2012-2017
• Plan, install, integrate, and support Flight Information Display Systems
(FIDS) / Public Address (PA) Systems for new customers (both domestic and global) based on airport needs and requirements (includes infrastructure, hardware/software, networking, business analysis, training, and ongoing support).
• Utilize the following technologies for these deployments: Windows Server 2003/2008/2012, SQL Server 2005/2008/2012, iSCSI/FBC SANs, VMware ESX/ESXi, Symantec Endpoint Protection, Symantec Backup Exec Suite, Microsoft Clustering, Active Directory and Group Policy Management, IIS, MSXML, .Net Framework v1-v4.5x, Windows 7/Vista/XP, Harman London Architect/Audio Architect, CobraNet DISCO.
• Successful implementations include: WMATA, ROA, MLI, YMM, CHS, PHX, CAK, OGG, GoTransit, Miami Dade Transit
• Tier two support for all escalated customer support issues.
• Train Client Site Administration and users on Software use and software support / basic troubleshooting of site issues before closure of site projects.
• Maintain the role of Primary Site Infrastructure Engineer during help support calls and tickets, also maintain and assist sites with proper windows update implementation and quarterly performance reviews and monthly maintenance reports.
• Implement, balance, maintain and assist sites with installation of Audio Paging System across airport and public transportation sites (both small scale and large scale sites)
• Provided System Administration for Exchange, SharePoint, Skype, and Teams
• Migration of 50-100 user mailboxes to Office 365
• Migrate offboarded user mailboxes to shared mailboxes for retention and email forwarding.
• Create User Accounts, assign group rights, create distribution lists, maintain windows folder security, and create group policy Software Engineer
Reynolds & Reynolds, Dayton, OH 2007- 2012
• 2008-2012 Software Engineer
• Designed Domain Key Mail Filter to establish a means of authentication for external email customers.
• Assisted in creating and deploying an Internal Incident Communication Platform.
• Act as lead Virtual Administrator for Software Development Virtual environment on ESXi 5 system.
• Design and oversee the creation and implementation of a full software package for network administration.
• Develop a coding standard to be followed by Software Engineering department focusing on a standardized access level configuration for all internal use applications.
• Develop and Deploy Monitoring servers to be used to monitor Data Center servers.
• ’07 – ‘08: Tier 2 – System Operations / Network Operations Center
• Assisted in managing day to day activities for Systems Operations and the NOC – escalations, New Hire account activity, training of new members to Sys-Ops and NOC.
• Instrumental in the transition of the systems operations department and network operations department from an outsourced party to in-house departments.
• Maintained daily, weekly, and monthly backups
• Oversee Active Directory maintenance, account creation, account deletions for 5000+ user organization.
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