Star Hassan

adlo1c@r.postjobfree.com

214-***-****

McKinney, Texas

https://www.linkedin.com/in/star-hassan/

PMP CSM CBAP ITIL v4 Cloud Computing AWS

Professional Summary

Goal-oriented IT professional offering more than 6 years of experience providing enterprise solution as a Project manager, business analyst, scrum master and support analyst. Successful history of supporting networks and system infrastructure with minimal impact to operations and productivity. Adaptable in a fast-paced organization utilized with project management skills and focused communication skills, to be able to accomplish assignments.

6 years' Project manager / scrum master experience planning and gathering Business /Functional required documents (BRD) and FRD, grooming backlog, writing user story, leading meeting coordination & creating dashboard/graphical reports.

6 years Enterprise Business analyst professional with strong verbal and written communication skills & solid analytical skills using Agile (scrum / Kanban) technique in a SDLC environment.

6 years' experience using Jira, Azure devops, Service now, Splunk, SharePoint, salesforce, testing (UAT), Cloud migration, Visio, Lucid chart, AWS, troubleshooting incidents and Office 365.

6 years' experience troubleshooting incidents within various production teams (ITSM).

6 years’ Scrum master experiences working with cross functional team and vendors, remediating and dialoging to remove blockers and business continuity.

Key strengths:

Project manager / scrum master experience from medium to enterprise organizations serving as a Subject matter expert and point of contact between Business and IT teams.

Experienced leading sprints / PI planning, incident / problem management using JIRA, salesforce and ServiceNow following AGILE & ITIL framework, grooming backlogs, and monitoring applications (Splunk).

Ability to work independently with minimal direct supervision, prioritize objectives and initiatives and drive improvement among multiple ONSHORE & OFFSHORE Teams.

Perform root cause analysis and troubleshooting using Splunk and collaborating with support teams to drive solutions from Splunk logs analysis.

Creating dashboards, pivot tables using Excel, service now, Splunk, power bi & tableau.

Flexible during times of change.

Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.

Tenacious, persuasive, encouraging, and motivating.

Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

Ability to defuse tension among project team, should it arise.

Ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent report analyst using Excel (pivot tables), power point, word, ServiceNow, etc.

Ability to adapt quick and fast learner.

Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

Technology:

JIRA Route 53 AWS Databases DynamoDB Advanced DynamoDB

Redshift Aurora VPCs EC2 S3 Buckets Service now Azure Devops

Microsoft Excel/office 365 Visio Tableau Power BI Power point SQL

Certifications:

Project management professional (PMP)

Scrum Master (CSM)

AWS Solutions Architect Associate

AWS Cloud Practitioner

Certified business analyst professional (CBAP)

ITIL v4

CompTIA A+

MTA – Microsoft technical associate- Windows 10 Microsoft operating system

Windows 10 Microsoft Server

Team Leadership

Education:

Richland Community College - current student majoring in Cyber Security BA– 2021

Associate – Richland Community college BA- 2016

Platform by per scholar – Business analysis / Project management – 2021

Work Experience

WATCHGUARD VIDEO (Motorola Solutions), Allen, TX

Scrum master / Project Manager – October 2018 – present

Point of contact and subject matter expert on planning and providing support for over 50 applications.

Guide the team and organization on establishing the Lead-Agile mindset.

Manage a team of 25 in providing support of our applications through effective planning.

Facilitate team organization and ceremonies (e.g., sprint planning, daily scrums/stand-ups, sprint/iteration reviews/demos and retrospectives).

Lead the planning and creation of road map in new and existing projects.

Promote Agile values/principles, such as collaboration, prioritization, team accountability and transparency.

Led in the onboarding migration of applications from data warehouse to AWS.

Assessing the Scrum maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

Use of Azure devops in tracking our Epic, features and story backlogs and prioritizing effectively.

Building a trusting and safe environment where problems can be raised without fear of blame retribution, or being judged, with an emphasis on healing and problem-solving.

Facilitating getting the work done without coercion, assigning, or dictating the work.

Facilitating discussion, decision making, and conflict resolution.

Use of Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Word, Visio, and PPM.

Assisting with internal and external communication, improving transparency, and radiating information.

Supporting and coaching Product Owners when needed, especially on grooming and maintaining the product backlog.

Ensure the Motorola Technology team tracks and communicates team progress and metrics to the appropriate audiences.

Facilitate and enable an environment of collaboration and creativity and empower the team to self-organize around achieving their commitments.

Support/empower the Motorola Technology team to make appropriate commitments through story selection and task definition.

Challenge and enable the Motorola Technology team to continuously improve through intentional Lean and data driven inspect and adapt cycles(retrospectives)Protect the Motorola Technology team from uncontrolled injection of work, and ensure changes are evaluated/intentional.

Promote quality practices to ensure components, services and applications delivered by the Motorola Technology team meet performance expectations, allow for graceful degradation and are appropriately scalable (vertical or horizontal) for Motorola expected growth pattern.

Escalate associate problems to the team lead/management.

Providing all support to the team using a servant leadership style whenever possible and leading by example.

Rent A Center Corporate Office, PLANO, TX

Scrum Master / Project manager - January 2015- October 2018

Was Responsible for management of a multiple Projects and or Large Programs for App Dev of high complexity, priority, and risk.

Lead Project in migrating applications from data warehouse to AWS.

Clearly defined the project scope and objectives.

Oversee the development of the detailed business requirements for the project and ensures they address the business unit's objectives.

Developed a detailed estimate of the level of effort, schedule, and budget necessary to successfully develop and deliver the solution meeting the requirements and quality expectations.

Developed an initial plan to clearly define the project requirements and determine an appropriate solution design.

Use of Microsoft Project, Jira, Microsoft Word, Microsoft Excel, Microsoft Word, Visio, and PPM.

Escalate problems as necessary to ensure awareness and seek assistance with resolution when necessary.

Met the project requirements by delivering a quality solution, on time, and within the planned budget.

Created and manage all the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required.

Track, manage, and adjust the original plan as necessary to ensure successful delivery.

Communicated the requirements, solution design, and estimates to the project sponsor(s).

Provided regular status reports to stakeholders, the enterprise, and others involved in the project.

Effectively coordinate with the various technology, business, and vendor teams to ensure the project's success. Create dashboard and pivot tables for gap analysis.

Monitored deliverables and ensuring timely completion of projects.

Served as a senior team member, responsible for facilitating the adoption, implementation and sustainability of Agile processes, principles, and practices.

Lead the scaling of Agile from team level to enterprise level.

Acted as a change agent and as part of the team of Coaches leading and supporting teams and individuals in their Agile journey.

Made decisions and independently drive any aspect of Agile rollout at a team and management level.

Provided high-touch and hands-on team guidance, support, and coaching in close cooperation and collaboration across all roles and functions, to facilitate increasing maturity at a sustainable pace.

Actively built and contributed to the company's Agile Community and develop Communities of Practice, mentor Agile practitioners.

Created training materials and provide training and coaching throughout the organization.

Support Agile teams in their development, playbook creation and in establishing consistent best practices.

Collaborated with non-Agile team, educate, and support them throughout transformation.

Defined relevant metrics that help the program see how they are doing.

Inspired all stakeholders at any level in their Agile transition.

Developed, coach, and mentor team members to advance their skills and career.

Built trust with the business [IT or other Divisions] and throughout the organization.

Performed ongoing assessments of the teams' Scrum maturity to inform ongoing support decisions.

Advised on dependency management techniques between internal teams and third parties, release managers, or between Agile teams.

Quickly established collaborative partnership with key stakeholders and build trust to ensure leadership buy-in across both Business and IT.

Became a strategic partner in organizational road mapping and structuring to drive increased ROI, greater adoption and higher transformation success Foster speed, innovation and encourage continuous improvement.

References will be provided upon request after OFFER.

Contact this candidate