Operations Manager
Resume:
Michael Mayfield
Bel Air, MD. 21014
**********@*******.***
Objective: An operations position utilizing the skills and experience I've developed over 30 years in multiple disciplines of operations management in the HME industry.
Experience:
1987 Homedco Beltsville, MD
to 1995 District Operations Manager
Responsible for the daily operations of the district facility. Monitored, evaluated, and improved the operational effectiveness of the district facility and four (4) branch locations. Responsible for the operational procedures of the main warehouse, purchasing, equipment repair and maintenance, distribution and customer service functions. Ensured the workflow between these interrelated departments was operating at peak efficiency.
Conducted audits in the district and branch locations to identify inequities. Assessed productivity, time management, equipment management, inventory control and vehicle management in the branches. Improved operational effectiveness by developing procedures to correct inequities.
Assisted in the development of training programs for Driver Technicians, Repair Technicians, Warehouse Personnel, Purchasing Agent, Branch Operations Supervisors and Customer Service Personnel.
Assisted in developing, interpreting, and implementing company policies and procedures. Ensured department procedures complied with FDA, DOT and JCAHO regulations. Acted as Branch Manager as required.
Directly supervised Warehouse Supervisor, Distribution Supervisor, Service Repair Supervisor and Purchasing Agent. Indirectly supervised Branch Manager, Branch Operations Supervisor, Warehouse Clerks, Driver Technicians, Service and Repair Technicians and Customer Service personnel
April 13, 1999 Signature Healthcare Hunt Valley, MD
to April 1, 2020 VP Operations
Personally responsible for all the business operations, up to but not limited to:
Customer Service, Distribution, Purchasing, Clinical Department, Materials Management, Reimbursement, Accounts Payable, Advertising, Fleet Management, Contractual Agreements and Regulatory Compliance.
Career Highlight:
As a result of writing an enormous number of policies and procedures, lengthy educational in-services of all employees and one hundred percent compliance to sound business practices as they relate to quality service, I was able to gain accreditation with JCAHO for Signature Healthcare after a little over one year with this organization.
April 1, 2020 to
March 2, 2021 DME Express Hunt Valley, MD
Regional Vice President
Responsible for establishing and maintaining lasting relationships with
our customers, while also providing support, training, and oversight within the operations. Responsible for multiple locations and oversees the Site Managers at each locati
Responsibilities included:
Training and developing the Site Managers
Warehouse compliance checks
Company vehicle compliance checks
Inventory Accuracy
Weekly staff meetings
Annual training review
Recruitment, performance reviews and disciplinary actions
Overtime and workweek schedule
Education:
AA Business Management
Baltimore County Community College
References: Available upon request
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