ANN WAKONYO KOMU

Tel: +974-********

Email: adlnza@r.postjobfree.com

Profile Summary

A service oriented professional with over 6 years’ experience serving clients and addressing their needs in restaurants and hotels.

I have experience serving guests and clients while meeting the quality standards of services.

Committed to providing helpful, fast, and accurate service to patrons.

Experience in various settings, including family restaurants, bars, cafeterias, banquets, and room service.

Comfortable serving patrons of various age ranges and backgrounds.

Determined team player striving to deliver the highest quality service alongside food service staff.

I aim to achieve high career growth through a continuous learning process and keep myself dynamic, visionary and competitive with the global industrial changes.

Education and Professional Qualification:

Diploma in Hospitality Management, Nairobi Technical College, 2012-2014

Certificate in Computer Applications, Pafof Computer College, 2011-2011

Kenya Certificate of Secondary Education, Gatanga Secondary School, 2008-2010

Key Professional Skills and Competencies:

Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections

Excellent active listening skills and ability to give my complete attention to patrons during busy times

Demonstrated service orientation; always looking for opportunities to serve patrons and assist other colleagues.

Effective at multiple point of sale software systems

Patient and compassionate when serving patrons, making them feel at home at the establishment in which they are eating.

Solid background in organizing other wait staff and hosts, coordinating my responsibilities to ensure a smooth flow of service.

PROFESSIONAL EXPERIENCE

Waitress

Kempinski Residences and Suites, Nov 2019 to Jan 2021

Duties and Responsibilities:

Setting tables, trays according to type of food ordered and the hotels service standards.

Performing opening and closing procedures established for the department.

Accurately records, pre-checks and picks-up all food and beverage orders.

Check in with guests to ensure satisfaction with each food course and/or beverages.

Cleaning and removing the trolleys/trays from guest rooms and corridor.

Serving guests their food and beverage in prompt, courteous manner as per the standard sequence of service.

Presenting physical and accurate check to guest and complete the payment process. immediately monitoring guest comments and pass on to your Superior, and be pro- active in solving problems whenever possible.

Having a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.

Having a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives.

Food Service Worker/Waitress

Compass Catering Qatar. Nov 2017 – Sept 2019

Duties and Responsibilities:

Preparing and delivering food tray to hospital patients, performing any combination of following duties on tray line: Reads production orders on color-coded menu cards on trays to determine items to place on tray.

Placing items, such as eating utensils, napkins, and condiments on trays.

Preparing food items, such as sandwiches, salads, soups, and beverages

Apportioning and placing food servings on plates and trays according to diet list on menu card.

Examining filled tray for completeness and placing on cart, dumbwaiter, or conveyor belt.

Pushing carts to halls or ward kitchen. o Serving trays to patients.

Collecting and stacking dirty dishes on cart and returns cart to kitchen.

Key Achievements:

Promptly ensured complaints were addressed.

Received frequent customer compliments for going above and beyond normal duties.

Exuded team work that ensured smooth coordination in the workplace.

Waitress

The Mood Hotel Nairobi, 2015-2017,

Duties and Responsibilities:

Presented menus to patrons and answered questions about items, making recommendations upon request.

Informed customers of daily specials.

Cleaned tables and/or counters after patrons have finished dining.

Prepared hot, cold and mixed drinks for patrons, and chill bottles.

Removed dishes and glasses from tables or counters, and took them to kitchen for cleaning.

Prepared, checked itemized and total meal costs and sales taxes.

Fixed drinks and took food order.

Key Achievements:

Thoroughly upheld safety & sanitation policies when handling food and beverages.

Assisted mainly in handling irate customers and in developing their emotional intelligence.

Waitress

Islandboat Hotel Nakuru, Dec 2014-2015

Duties and Responsibilities:

Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collected payments from customers.

Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmittal to kitchen staff.

Took orders from patrons for food or beverages.

Checked patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Served food and beverages to patrons, and prepared or served specialty dishes at tables as required.

Cleaned tables or counters after patrons have finished dining.

Prepared hot, cold, and mixed drinks for patrons, and chill bottles of wine

Cleaned floors and washed dishes.

Prepared and arranged table.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

Key Accomplishments;

Helped ensure the branch was fully compliant with the brand’s policy and guidelines.

REFEREES

Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and / or any other aspect with respect to me:-

Stephen Mutunga

Manager

The Mood Hotel

Tel: +254-***-***-***

Joseph G Muriuki

Manager

Islandboat Hotel

Tel: +254********

Alvin crus

Manager

Kempinski Residence and Suites.

Tel:+974********

Contact this candidate