Adalene Laken Reddy

*/**/****

** ********* *****

Longcroft

Phoenix

4068

+27-81-563-****

adlnyh@r.postjobfree.com

PERSONAL DETAILS

I.D. number : 990-***-**** 080

Gender : Female

Marital status : Single

Home language : English

Nationality : South African

Health : Excellent

Criminal record : None

Drivers license : Code 8

PROFESSIONAL ATTRIBUTES

● Accountable and Adaptable

● Effective, Efficient and Evolving

● Self-Motivated and Team Player

● Friendly and Amiable

SKILLS

● People management skills

● Resourcefulness

● Strong communication skills

● Tolerant to stressed situations

EDUCATION

GREENBURY SECONDARY SCHOOL

Grade 12

Subjects passed :

English

Afrikaans

Life Orientation

Business studies

Life Science

Accounting

SKYY AVAIATION ACADEMY

Tertiary

Subjects passed:

Introduction to the Air Transportation System

Airline Customer Services

Airport Customer Services

Aviation Codes

Cargo Customer Services

Check-in, Arrival and Departure Procedures

Ramp Services

Basic Aviation Service Standard

Basic Travel Agency Procedures

Middle Eastern Etiquette

Domestic Fares and Ticketing

Amadeus Computer Reservations System

Altèa Departure Control – Customer Management

Cabin Crew License

EXPERIENCE

QATAR - BIDAIR

Position held : Customer Service Agent

Duties : Assisting customers with complaints and questions. Dealing with passengers enquiries about flight departures and arrivals, advising passengers about restrictions as well completing general tasks to assist the workload of the airline representatives

MTN

Position held : Customer Service Representative / Hostess Contact person : Wesley Govender +278*-****-***)

Duties :Assessing the customer’s needs. Dealing with customer queries and complaints . Ensuring that the customer receives the best service. Assisting customers with purchasing decision by providing product knowledge and expertise. Ensuring that all customers were greeted and welcomed into the store. Maintaining customers in an orderly manner until an available consultant was able to help them.

BRAND SOLDIER

Position held : Hostess/ Brand Ambassador (Samsung) Contact person : Shikar +278*-***-****)

Duties: Checking in guest at the conference and ensuring that they were assigned to the relevant seats. Ensuring that only authorized personnel were only allowed into the VIP AND social lounges and maintaining a friendly and hospitable environment for the guests.

NINEYARDS MARKETING

Position held: Sales Consultant

Contact person : Kim Wayley +2-727****-**)

Duties: Seeking customers to purchase companies’ products. Meet with customers. Negotiating prices with potential customers and closing sales. Building long-term relationships with customers. Insuring all administration relating to sales is completed effectively.

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