Dean Finkelstein

adlny0@r.postjobfree.com 201-***-****

Profile

Unique background in developing, transforming, managing, and leading customer relationship management leveraging technology infusion opportunities to increase sales volume and market share. Experienced in implementing and training customers on multiple technology platforms related to marketing, sales, supply chain management, and workflow automation.

Core Competencies

Professional Experience

FINAL MENTOR, LLC

Customer Engagement Manager/CRM Administrator - Virtual Workplace 06/2019 - Present

Responsible for all customer engagement activities and instructional design of sales, marketing, and workflow automation products. Developed numerous workflow automations through Salesmate CRM software, and infused technology within platform offerings.

oDeveloped integrated portfolio management platform providing for increased market share resulting overall 58% sales increase.

oDeveloped e-commerce business strategies and conducted problem resolution consultation.

oConducted business analysis and identified technology platforms and applications to reduce manual interactions and increase customer sales velocity.

oIncreased customer satisfaction by 43% (survey driven) resulting in 62% increase in sales conversion.

oImplemented virtual workplace technologies and processes providing zero degradation of company profitability during COVID-19.

INNOVATIVE HEALTH GROUP, LLC

Sales Manager – Ft. Lauderdale, Fl 03/2017 – 06/2019

Responsible for all fifty sales representatives ensuring daily markers and monthly sales goals were met and/or exceeded both individually and collectively. Mentored and motivated staff to improve company production. Major role in their implementation of Salesforce Lightning.

oSalesforce: create new user profiles and monitored access levels, imported leads and contacts, created reports and dashboards, addressed user issues, use of process builder, and flows for task and record update automations, created custom objects and fields.

oResponsible for new hire technology training and training development of new technology products.

oEnsured my division met its sales goals for 24 consecutive months and surpassing sales objects by 135% over two years.

MAGGIANO’S

Regional Sales and Supply Chain Coordinator – Hackensack, NJ 03/2014 – 06/2017

Responsible for all catering sales, managing supply inventory, scheduling delivery staff and networking/marketing. Orchestrated several philanthropical events to help drive brand awareness and catering services.

oIncreased revenue by 28% by implementing a digital marketing strategy while reducing overall marketing costs by 63%.

oUsed Delphi CRM software to create and manage financial contracts, client follow up and collect service feedback

EDUCATION

Bachelor of Science in Information Technology Management, Western Governor’s University 2021

CERTIFICATIONS

Salesforce Certified Administrator (ADM 201) 2021

Resident Health, Life, Annuities and Variable Contracts License 2017

Portfolio/Program/Project Mgt.

Business & Data Analytics

Customer Relationship Management

Sales and Marketing Platform Mgt.

Contracting/Negotiations

Salesforce Admin. Certified

Technology Migration

Supply Chain Management

Sales Velocity Growth.

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