Customer Service Assistant
Resume:
Britney Harrison
Oakland, CA
**********@*****.***
Willing to relocate: Anywhere
Work Experience
Lead Preschool Teacher/Substitute Teacher (Sept 2019) Kindercare Learning Centers - Oakland, CA
August 2019 to Present
• Create a developmentally appropriate program for our students.
• Develop weekly lesson plans, activities and class set-ups.
• Assess children's needs and development.
• Work closely with families to encourage mutual cooperation.
• Provide guidance to instructional staff to help resolve issues with students when necessary.
• Ensure the safety of all children in our program.
• Closely follow licensing regulations related to child care. Substitute Preschool Teacher
Childcare Careers
August 2018 to July 2019
• Instructed children (normally up to 5 years of age) in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other child development facility.
• Worked in various preschools Head Start, Montessories as a preschool. Lead Teacher, Preschool
Learning to Leap
November 2017 to July 2018
• Prepared and organizes developmentally appropriate activities
• Handled classroom management and lesson plans. Established positive relationships with parents
• Participated in developing Pre-K curriculum and learning strategies Program Leader
Girls Inc
August 2016 to November 2017
• Developed and modified curriculum for daily literacy activities in after-school program.
• Created literacy and enrichment after school lessons for K-5th grade students, Program Manager
Tutor Works
December 2015 to June 2016
• Directed daily TutorWorks sessions
• Carried out incentive plans and provided positive reinforcement for participants.
• Supervised Academic Coaches by monitoring and providing constructive feedback. Customer Service Assistant/Shipper and Receiver
Total Compression Solutions
March 2015 to September 2015
• Packed and Sorted orders
• Created shipping labels orders
• Served as liaison between customer support team, management and customer to improve customer service and business productivity
Customer Service Representative
TELECOM INC
October 2013 to September 2014
• Ensured customer satisfaction by meeting customer needs in a courteous and timely manner.
• Provided technical support.
Temp Customer Service Representative
WOLBORG MICHELSON STAFFING AGENCY
February 2013 to June 2013
Handled all customer request and inquiries
Administrative Assistant
R.T FISHER EDUCATIONAL ENTERPRISES
August 2012 to February 2013
• Researched, collected, and processed data;
• Answered phones; filed; copied; processed and distributed client correspondence Academic Coach
R.T FISHER EDUCATIONAL ENTERPRISES
February 2012 to August 2012
Assisted middle school students with homework and enrichment programs Seasonal Sales Associate
BEV MO
October 2011 to December 2011
• Analyzed customer complaints and provide appropriate corrective actions
• Enforced all company policies and procedures, including health, safety, and security Academic Coach
R.T FISHER EDUCATIONAL ENTERPRISES
January 2010 to June 2011
Assisted middle school students with homework and enrichment programs Customer Service Specialist
OFFICE DEPOT
November 2008 to January 2009
• Assisted directly or routed customers to the appropriate personnel for assistance.
• Arranged store displays of feature merchandise and dressing store windows. Education
Associate in Teacher Certificate
Merritt College
June 2016
A.A.S degree in Network Security
Heald College
January 2012
Skills
• Customer service (10+ years)
• Receptionist (3 years)
• Retail sales (10+ years)
• Teaching
• Organizational Skills
• Time Management
• CPR
• Marketing
• Classroom Management
• Curriculum Development
• Tutoring
• Childcare
• Experience with Children
• Technical Support
• Network Security
• Computer Networking
• Operating Systems
• Microsoft Windows
Certifications and Licenses
Associate Teacher
July 2016 to Present
• Provides students with the minimal level of education to work with children in a group setting.
• Allows students to qualify for Assistant Teacher and Associate Teacher* permits. Adult and Pediatric First Aid/CPR/AED
May 2018 to May 2020
Teaching Certification
Assessments
Teaching Skills: Elementary Classroom Management — Highly Proficient July 2019
Promoting learning in an elementary school environment by maintaining classroom order. Full results: Highly Proficient
Customer Focus & Orientation — Expert
July 2019
Responding to customer situations with sensitivity. Full results: Expert
Written Communication — Completed
July 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Written Communication — Familiar
November 2020
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Verbal Communication — Expert
November 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Data entry: Accuracy — Highly Proficient
December 2020
Entering data quickly and accurately
Full results: Highly Proficient
Customer focus & orientation — Expert
September 2020
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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