Technical Writer Manager

MARY BREIMHURST

Collegeville, PA 610-***-**** ************@*****.*** LinkedIn Profile Link

EXECUTIVE PROFILE

Expert user knowledge of mainstream technical writing for cloud applications contributing to Enterprise Integration as a Service (ipaas), API management, runtime environments, HR software applications, hardware/software, graphics, and editing. Visionary and Reliable Leader with years of industry experience in a fast-paced, Agile environment collaborating with subject matter experts (SMEs) to deliver and maintain effective technical documentation for both technical and non-technical users in accordance with specific project initiatives.

EXPERTISE

Information Developer

Content DevOps Support (CDS)

Oxygen XML Author

Technical Writing/Editing

Web Content Writing

Knowledge Center Development

Content Strategist

API Documentation

Darwin Information Typing Architecture (DITA)

Runtime environments

Graphic Design & Interfacing

Technical Online Content

Process Mapping

Taxonomy

Template Development

MS Office Suite

Camtasia Studio

RoboHelp3

FrameMaker

Adobe Acrobat

SELECT PROJECT HIGHLIGHTS

Pioneered a new Knowledge Center division space for online documentation involving running builds, script updates, development of a new online content area and the migration of content from the older version of the Knowledge Center to the new Knowledge Center.

Facilitated critical migration for my team’s project data into the IDCMS Repository from the old RTC Repository, and from IDWB Oxygen to DCS Oxygen with instructions and demos to educated and guide my team through each process.

Identified a need to develop a more efficient Word template that would save time in documentation and developed custom MS Word templates utilizing VBA code and graphic interfacing, to be used by internal teams for their documentation needs.

Streamlined document conversion from Word to the DITA xml format that resulted in enabling the converted PDF format file to successfully test for accessibility efficiently.

Collaborated the development of Advanced Security forms to be used by customer to send system information to Field Engineers that provided the ability to submit their security information ensuring they entered all required criteria in an easy-to-use format.

Created a RoboHelp EndoWorks online Help process training guide to aide internal developers along with a PowerPoint presentation, including the conduction of training sessions that directly supported Developers to ensure all steps were followed in the development of the EndoWorks online help.

Implemented new procedure and policy MS Word templates by designing customized button functions and VBA programming that ensured templated saved properly reducing half the man hours and cost required for the creation and production of procedures and policy forms also maintaining uniformity of documentation.

PROFESSIONAL EXPERIENCE

IBM Blue Bell, PA 11/14/2012 –2/15/21

Senior Information Developer, IBM KC Brand Administrator (IBM Talent Management Solutions), Content DevOps Support (CDS) lead

Delivered Technical Publications, Graphic Interfacing, Template Development, Knowledge Center Online Documentation Management and KC architect, CDS technical support, Moodle Admin course administration, and Salesforce support.

Produced documentation and editorial reviews of internal and client-facing technical configuration guides, including customer facing user guides, configuration guides, enablement guides, release notes, fixed defects and known issues, template development, graphic interfacing.

Managed and developed Talent Management Solutions Knowledge Center and IDCMS Repository for online documentation, Usage of technical documentation processes using the IBM Talent Suite Product Documentation Community.

Utilized the Darwin Information Typing Architecture (DITA) via the Oxygen XML Author application which applied XML formatting for documentation which is posted to a Knowledge Center.

Created technical documentation in a variety of formats for diverse audiences by working with members of Product Management, Engineering, Quality Engineering, Technical Support, Implementation team, and Client Services.

Gathered technical information from primary and secondary sources and engaged other documentation specialists to suggest improvements, wrote concisely to deliver using software and issue-tracking tools to verify the accuracy of your work.

Mary Breimhurst 610-***-**** ************@*****.*** Page 2

PROFESSIONAL EXPERIENCE CONTINUED

Olympus America, Inc. Center Valley, PA 6/7/2010 – 11/13/2012

Software QA Technical Writer

Created documentation of technical bulletins, user guides, administrator guides, product bulletins, service manuals, (RoboHelp) online Help, training guides and PowerPoint presentations in accordance with priorities established for BDC Quality and Regulatory Affairs business documentation, and prioritized technical processes using SharePoint collaboration software.

Managed documentation projects and ensured the delivery of the EndoWorks application online Help.

Engaged thorough troubleshooting and solving of critical problems through the RoboHelp application and HTML code.

Lead the Performance of unit testing of EndoWorks online Help topics to validate fixes of critical issues.

Championed the development of a RoboHelp EndoWorks online Help process training guide and PowerPoint presentation, including the conduction of training sessions.

Architected the development of Advanced Security forms to be used by customer to send system information to Field Engineers.

Collaborated with team to develop a new electronic documentation review process using SharePoint collaboration software.

The Vanguard Group, Malvern PA through Randstad Services Malvern, PA 11/7/2005 – 12/31/2009

Senior Technical Writer

Defined Benefit Services and Documentation of policies, procedures, process maps and technical documentation in accordance with priorities established in DB business documentation.

Managed documentation projects and ensured the delivery of the EndoWorks application online Help.

Innovated and modernized content and its delivery through the evaluation of metrics.

Developed internal department-level procedures and provided structured guidelines for technical documentation.

Provided procedural documentation used as training materials for new and existing employees

Served as Database Administrator for Defined Benefit Services Lotus Notes repository and Database Administrator for Documentum database structure

Completed MS Word Template development

Developed new procedure and policy MS Word templates by utilizing customized button functions and VBA programming

Tackled complex concepts, and improved processes and strategies to deliver top quality products and applications utilizing analytical, organizational and on-going cross-functional communication.

Analyzed and understood user needs and expectations in order to effectively advocate for them.

COMPLETED PROFESSIONAL TRAINING, CERTIFICATIONS, & EDUCATION

Digital Learning Developer Course Completion

Enterprise Design Thinking Practitioner badge

IBM Agile Explorer badge Lead Manager User badge IBM Onboard Manager badge IBM Talent Assessments badge

BrassRing on Cloud: Administrator Tools badge

BrassRing on Cloud: New User Fundamentals badge

Certified Medical Writing Professional (CMWP) - The Center for Professional Innovation & Education Camtasia Certification Penn-State Great Valley, Malvern, PA - .NET Programming & Web Technology Accelerated Certificate Program

Immaculata College, East Whiteland Township, PA

French for international business and marketing

The Art Institute of Philadelphia, Philadelphia, PA

Commercial and Fine Art, Associate Degree

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