Manufacturing Engineer Quality

Gerald Zeiter

(C) 270-***-**** **********@*****.*** 638 Pirates Cove Rd Hardin, KY 42048

SUMMARY

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.

SKILLS

• Site surveying

• Call center experience

• Product organization

• Senior leadership support

• Store maintenance

• Strong problem-solving abilities

• High-energy attitude

• Data evaluation

• Process optimization

• Technologically savvy

• Efficient customer relations

• Project management abilities

EXPERIENCE

Site Survey Coordinator, Sportable Scoreboards, April 2018-June 2020 Murray, KY

• Created and maintained a formal Site Survey checklist for questions relative to installation of any Video display

• Performed Site Surveys in various venues to ensure the survey can provide insight to ensure installation will be completed within time, cost

• Document variations from standards so cost and impact was understood

• Used existing installer database, customer's preferences, AGC or other leads, build a network of potential regional Site Survey providers

• Train site survey providers for use on a contract basis in a region

• Provided completed site surveys to Sales and Tech Service for cost and roadmap for installers Customer Service Agent/Field Repairs, Sportable Scoreboards, July 2014-June 2020 Murray, KY

• Field/ troubleshooting incoming technical calls from customers

• Created and edited service tickets in Plex

• Provided customer satisfaction by quickly diagnosing problems and accurately solved the issue, even in difficult situations

• Stayed educated on new product developments and revisions of current products

• Processed credit cards and followed credit policies

• Held a spot in the weekly "on-call" rotation

• Communicated with Electronic Tech on the details of repairs needed and software versions, configurations, or channels of parts shipments

• Updated installation and operation manuals

• Prepared reports

• Fabricate material required for installation projects

• Traveled on field repairs/installs

Manufacturing Fabrication Tech, Sportable Scoreboards, April 2008-July 2014 Murray, KY

• Fabricated equipment and products relative to the custom products team

• Determined material and process needed for fabrication

• Assisted other members of the custom products team as needed

• Trained other members of the custom products team and production in the use of fabrication equipment and unfamiliar processes

• Learned the basic usage of production equipment to help streamline processes and limit production downtime

• Familiarized with all existing and future products Maintenance/Manufacturing Engineer, Sportable Scoreboards, April 2005-April 2008 Murray, KY

• Addressed and resolved technical concerns to comply with internal standards and regulatory requirements.

• Fixed building systems and structural components using professional finishes.

• Used electrical drawings to troubleshoot and repair electromechanical and various other systems.

• Dismantled equipment to access, remove and replace defective parts to maintain operability.

• Coordinated tooling changeovers, setups, and repairs to minimize downtime and improve productivity.

• Inspected machines before and after use to ensure performance. Production Floor Supervisor, Sportable Scoreboards, April 2001-April 2005 Murray, KY

• Inspected incoming supplies to verify conformance with materials specifications and quality standards.

• Managed daily operations, including supervising 20-25 team members, including hiring.

• Set up, adjusted, and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.

• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Production Worker, Sportable Scoreboards, April 2001-April 2002 Murray, KY

• Set up and operated production equipment according to daily work orders and safety procedures.

• Assembled products from raw materials and completed inspections.

• Recognized defective material and reported issues to management to facilitate prompt resolution.

• Assembled components into finished product and performed quality inspection to clear for shipment.

• Operated hand trucks, forklifts, and scissor lifts.

• Built and packaged products to complete daily work orders. Production Supervisor, Global Clay Marseilles, January 1995-January 2001 Marseilles, IL

• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.

• Maintained top-notch quality control standards and eliminated downtime to maximize revenue.

• Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.

• Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.

• Supervised equipment upgrades and modifications. Extruder Operator/Lead Man, Global Clay Marseilles, January 1990-January 2001 Marseilles, IL

• Setup and operated brick extruder

• Disassembled, cleaned, and repaired machinery and components.

• Set up machinery and ran extrusion lines production products.

• Measured and tested products against specification requirements.

• Supported process designs, tooling changeovers and optimizations to maximize quality, compliance, and production throughput.

EDUCATION AND TRAINING

High School Diploma

Waterman High School, Waterman, IL June 1978

PERSONAL REFERENCES

• Jason Pigg Benton, Ky 270-***-****

• Randy Penny Benton, Ky 270-***-****

• Brian Goff Alfordsville, IN 731-***-****

PROFESSIONAL REFERENCES

• Carla Henry Murray, Ky 270-***-****

• Dave Garrison Murray, Ky 270-***-****

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