Objective

To utilize the knowledge, skills and experience I have acquired through many years of service with several Canadian based airlines and the service industry.

Experience

Flight Attendant – In-Flight Director – Customer Service Manager – F.A. Recruiter

Throughout my career I have held positions as an In-Flight Customer Service Manager and Flight Attendant. My Performance and Standards Assessments have been consistently strong throughout my entire career and I have been the recipient of numerous written commendations by both passengers and supervisors. In addition, I have several years of experience in both retail and security.

October 2007 – Present Westjet Airlines- Calgary

Lead Flight Attendant/Flight Attendant

Nov. 2002 - 2007 Skyservice Airlines - Winnipeg

In-Flight Customer Service Manager/Flight Attendant

F.A. Recruiter

April 2003-2006 Aeroguard- Airport Security

2001-2002 WK Chan Jewelers

Nov. 2000 – 2001 Royal Aviation – Winnipeg

Flight Attendant

Qualifications and Responsibilities

Direct report to Flight Attendant Manager/Vice President In-flight Services.

Direction and evaluation of Flight Attendants for all aspects of in-flight safety and service.

Completion and submission of reports and related administrative functions.

Instruct, supervise and evaluate

Market and promote the standards of quality and excellence of the airline.

Maintain standards necessary to promote passenger loyalty.

Explore (and implement on corporate approval) areas of enhancement to service quality.

Ensure safe and reliable food and beverage service to passengers.

Education

Graduate of Vincent Massey Collegiate

First Aid / CPR-AED Qualified

Annual Training - Westjet Airlines 2008-Present

Skyservice Airlines 2003-2006

Additional Training- Airport Security and retail

Skills

Well organized and resourceful, with a proven track record of working both independently and as a team member.

Recognized as an individual who maintains high standards in performance of self and my team members.

Quick learner with proven experience in adapting and resolving challenges and emergencies effectively and efficiently.

Experienced in handling customer/passenger concerns and complaints to ensure a “Win-win” outcome.

Proven record of resolving problems quickly while preserving corporate and customer/passenger satisfaction.

Skilled at developing and maintaining good public relations.

Dedicated, loyal, honest, diplomatic and “up-front”.

References upon Request

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