SUZETTE PAMELA DE JONGH

A. PERSONAL DETAILS

SURNAME : De Jongh

CHRISTIAN NAME /S : Suzette Pamela

GENDER : Female

ID NUMBER : 810**********

TELEPHONE NUMBERS : 060******* / 063*******

E-MAIL ADDRESS : adlnpd@r.postjobfree.com

RESIDENTIAL ADDRESS : 506 Eyselle Hof, Ariadne Road, Beaconsfield, Kimberley, 8301 MARITAL STATUS : Married

DEPENDANTS : 2

NATIONALITY : South African

ETHNIC / RACE : Coloured

LANGUAGE PROFICIENCY Speak Read Write

English : Fluent Fluent Fluent

Afrikaans : Native Native Native

B. QUALIFICATIONS

SCHOOL QUALIFICATIONS

NAME OF INSTITUTION : Adamatia High School

HIGHEST GRADE PASSED : 12

YEAR COMPLETED : 1999

TERTIARY QUALIFICATIONS

INSTITUTION : Rekenaarskool Boland Technical College DIPLOMA / DEGREE : M.O.U.S (Microsoft Office User Specialist) YEAR COMPLETED : 2003

DIPLOMA / DEGREE : A+ Computer Technician

YEAR COMPLETED : 2004

ADDITIONAL COURSES

● Data Analysis (GetSmart with UCT

online).

● Generic Management (Project

Management Institute).

● Incident investigation and Management

(Flamingo Casino).

● Fire Prevention and Protection.

● First Aid Level 1, 2 and 3.

COMPUTER SKILLS

● Microsoft Office

● CRM

● CMS (Content Management Systems)

● IFS (Accounting Software)

● Cliqview

● Business Intelligence software

C. WORKING EXPERIENCE

COMPANY NAME : Savoy Hotel

TYPE OF COMPANY : Hotel

CITY / TOWN : Kimberley

PERIOD OF EMPLOYMENT : 04/02/2020 To 05/03/2021

POSITION HELD : Receptionist

JOB DESCRIPTION

● Make bookings and greet guest in a friendly manner

● Allocate rooms as per bookings

● Receive payments / provide invoices for payments REASON FOR LEAVING : Growth Opportunity

COMPANY NAME : Sun International

TYPE OF COMPANY : Corporate head office to casinos CITY / TOWN : Johannesburg

PERIOD OF EMPLOYMENT : 01/03/2018 To 28/02/2019

POSITION HELD : Direct Marketer

JOB DESCRIPTION

● Increase awareness of products to clients

● Offer rewards to increase footfall to destination casinos

● Design direct mailers and associated advertising campaigns

● Ensure rewards are available on time

● Devise new marketing ideas

● Stay within budget for campaigns

● Market Research

● Marketing messages crafted for a targeted group of individuals

● Call to actions are persuasive and targeted in promotional advertising

● Track and analyse direct and interactive marketing campaigns

● Use statistical analysis and reports to create campaigns

● Coordinate and monitor the maintenance, integrity and security of several databases

● Develop and code the list segmentation for all direct and interactive marketing campaigns and communicate requirements to database vendor

● Execute segmentation around brand plans

● Data extraction for reporting

● Evaluate and optimize effectiveness of marketing campaigns

● Design parameters for various campaigns to ensure interest to target audience

● Prepare performance reports

● Maintain efficient contacts with all media personnel

● Ensure optimal level of customer satisfaction

REASON FOR LEAVING : Personal

COMPANY NAME : Flamingo Casino

TYPE OF COMPANY : Casino

CITY / TOWN : Kimberley

PERIOD OF EMPLOYMENT : 01/06/2015 To 28/02/2018

POSITION HELD : Database Administrator

JOB DESCRIPTION

● Gather pertinent data and organize in a logical and functional manner.

● Track retention, Identify new customers & Increase take-up for current customers

● Ensure database is updated and maintained in a timely fashion

● Measuring performance of campaigns

● Weekly campaign reporting & Monthly board meeting reports

● Conduct competitive research and analyse benchmarking data

● Explore market trends and opportunities

● Monitor budget, distribution and performance of campaigns

● Provide recommendations for future tactics, seeking to increase sales volume.

● Ensure customer complaints are resolved within set time frames as per statistical marketing plan

● Identify business intelligence tools to be used to research gather and analyse data REASON FOR LEAVING : Internal transfer to head office COMPANY NAME : Flamingo Casino

TYPE OF COMPANY : Casino

CITY / TOWN : Kimberley

PERIOD OF EMPLOYEMNT : 01/04/2009 To 31/05/2015

POSITION HELD : Guest Relations Officer / Switchboard operator JOB DESCRIPTION

● Welcoming guest in a friendly and professional manner

● Addressing and escalating customer complaints

● Provide face to face and telephonic information about facilities and services

● Prepare welcome folder / gift for special guests

● Anticipate guest needs and rapport with customers

● Defuse conflict and tense situations with guest

● Assist with travel arrangements, taking messages for guests

● Ensure compliance with health and quality standards

● Provide direction and guidance to front office staff

● Maintain safety and cleanliness of facility

● Follow and enforce established policies and procedures

● Answer incoming calls

● Transfer calls or taking messages as necessary

● Perform clerical duties, such as typing, scheduling appointments and sorting mail. REASON FOR LEAVING : Internal transfer

COMPANY NAME : Flamingo casino

TYPE OF COMPANY : Gambling / Hospitality

CITY / TOWN : Kimberley

PERIOD OF EMPLOYMENT : 24/04/2008 To 31/03/2009

POSITION HELD : Guest service attendant

JOB DESCRIPTION

● Perform general and routine maintenance service

● Maintain the cleanliness and upkeep of premises

● Respond and resolve customer queries

● Display merchandise and brochures in a visually appealing manner

● Maintain inventory controls of new merchandise

● Maintain great internal and external guest relations.

● Ensure compliance to service regulations and laws

● Defuse conflict or tense situations with guest

REASON FOR LEAVING : Internal transfer

COMPANY NAME : TOTO MOTO Spares

TYPE OF COMPANY : Motor parts

CITY / TOWN : Kimberley

PERIOD OF EMPLOYMENT : 30/04/2005 To 31/05/2006

POSITION HELD : Stock Clerk

JOB DESCRIPTION

● Accept delivered packages and ensure proper amount inside

● Mark items with identifying codes

● Stock shelves

● Keep records of sale

● Work with salesperson on inventory and orders

● Office administration management

REASON FOR LEAVING : Company went bankrupt

F.

REFERENCES

COMPANY : Savoy Hotel Kimberley

REFEREE : Tafara Bezel

REFEREE’S POSITION : Accountant

TELEPHONE NUMBER : 071*******

COMPANY : Sun International Head Office

REFEREE : Kajal Perumal

REFEREE’S POSITION : Direct Marketer

TELEPHONE NUMBER : 082******* / 011*******

COMPANY : Flamingo Casino

REFEREE : Lameez Suliman

REFEREE’S POSITION : PR and Promotions Manager

TELEPHONE NUMBER : 072******* / 012*******

COMPANY : Flamingo Casino

REFEREE : Willem Pretorius

REFEREE’S POSITION : Operations Manager

TELEPHONE NUMBER : 083******* / 053*******

COMPANY : Flamingo Casino

REFEREE : Keith Williams

REFEREE’S POSITION : Slots Floor Manager

TELEPHONE NUMBER : 078******* / 053*******

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