Sales Customer Service

FARA NY AINA RARIVOSON

LOT II E ** G AMBOHIMIRARY

ANTANANARIVO-MADAGASCAR

Phone Number: +261*********

****.*********@*****.***

With my 10 years of experience as a sales agent in a Malagasy airline, I have always been passionate about the world of aviation and travel. I would like to develop my knowledge and to make my career evolve in the airline industry.

Skills:

• Languages: French, English

• Knowledge of the following software: Word, Excel, Outlook, Amadeus, Zenith

- Customer reception

- Reservation of airline tickets on a reservation system

- Cashiering

- Processing of incoming and outgoing calls

- Sales

- Customer service

Work Experience:

• July 2019- March 2020 Ticketing agent

Al Bouraq Travel (Antananarivo- Madagascar)

• February 2019- March 2019 Temporary sales agent

TSARADIA (Antananarivo- Madagascar)

• November2012- November 2016 Sales Agent

AIR MADAGASCAR (Antananarivo - Madagascar)

• 2009-2012 Teleoperator agent

REFERENCE CONSULTING

Call Center within the company AIR MADAGASCAR (Antananarivo-Madagascar)

• 2008-2009 : Trainee in the AIR MADAGASCAR call center (Antananarivo - Madagascar)

Education:

• MARCH 2014: QUALITY SYSTEM CERTIFICATE

• FEBRUARY 2013: ELECTRONIC MISCELLANEOUS DOCUMENT (EMD) CERTIFICATE

• OCTOBER 2009 - JUNE 2011 : English course, A1C CERTIFICATE LEVEL IN ENGLISH, English Teaching Program (ETP)

• 2008-2009: Bachelor Degree OPTION: ENTREPRENEURSHIP, National Institute of Tourism (INTH)

• 2006-2008 : DIPLOMA OF HIGHER EDUCATION IN TOURISM AND HOTEL INDUSTRY (DESTH), National Institute of Tourism (INTH)

• 2004-2005 : BACCALAUREAT SERIE A2 Lycée Jules Ferry

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