Service Customer

GEROME GONZALES TUMPAG

P r o f e s s i o n a l B a r i s t a / S t e w a r d

EDUCATION

Lyceum of the Philippines University

[2012 – 2017]

Bachelor’s Degree

International Hospitality Management

WORK EXPERIENCE

Joud Cafe – Professional Barista/Steward/Waiter [July 2019 – Present] Al Bateen Park Plaza/ Al Seef Village Mall, Abu Dhabi, UAE

• Creating Latte Art

• Creating stock displays

• Calibration of espresso machine

• Preparing the store to open or close

• Taking orders and ringing up payment

• Keeping track of inventory and placing new orders

• Interacting with customers, taking orders and serving snacks and drinks

• Assessing bar customers’ needs and preferences and making recommendations

• Prepare espresso shots, specialty espresso drinks, and French press, pour over, and drip coffee

• Greeted and served an average of 300+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment

• Trained 10+ new baristas in workflow procedures, espresso and coffee brewing equipment, and drink preparation

• Operate both manual and semi-automatic espresso machines, as well as commercial coffee brewers

• Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty

• Advised customers on coffee blends, roasts, teas, specialty espresso beverages, and artisanal pastries, offering accurate, detailed information about origin and flavor

• Maintained an organized and tidy café environment by regularly cleaning equipment, espresso machines, tables, and condiment bar Gerry’s Grill Bar and Restaurant – Bartender/ Steward [May 2018 - January 2019] Solenad 2 Nuvali Santa. Rosa, Laguna, Philippines

Straight Up Bar – Food and Beverage Associate/Bartender [May 2017 - April 2018] Seda Bonifacio Global City 11th Ave, Taguig, 1634 Metro Manila, Philippines

• Restock and replenish bar inventory and supplies

• Preparing alcoholic or non-alcoholic beverages for bar and patrons

• Interacting with customers, taking orders and serving snacks and drinks

• Assessing bar customers’ needs and preferences and making recommendations Belmont Hotels and Resort – Trainee [November 2016 – February 2017] Housekeeping Department, Newport Boulevard, Newport city Resorts World Manila Pasay, 1309 Metro Manila, Philippines Under General Supervision

• Protecting equipment and making sure there are no inadequacies

• Ensuring all rooms are cared for and inspected according to standards

• Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing

Max’s Restaurant – Trainee [April – May 2015]

FNB Department, Aguinaldo Highway, Dasmarinas, Cavite, Philippines Under General Supervision

• Setting tables

• Greeting customers

• Cleaning tables and dining area

• Interacting with customers, taking orders and serving snacks and drinks PROFILE

Customer-oriented, friendly Barista/ Steward

with 5+ years of experience serving high-

quality espresso and wine in a fast-paced

food & beverage environment. Passionate

about providing the best service to achieve

customer satisfaction.

CONTACT

PHONE:

+971-**-***-****

EMAIL:

adlnl4@r.postjobfree.com

NATIONALITY:

Filipino (Philippines)

LANGUAGE:

Tagalog (Filipino) & English

SKILLS

Clean

Friendly

Efficient

Flexibility

Multi-Task

Creativity

Organized

Adaptable

Good manners

Detail Oriented

Team Orientated

Quality Assurance

Time Management

Stress Management

Work under Pressure

Guest Relationship Man.

EXPERTISE

Bartending

Communication

Customer Service

Technology Savvy

SALARY EXPECTATION

4,000 AED

ACADEMIC ACHIEVEMENT

Test of English for International Communication (TOEIC) Passer [January 04, 2013] International Communication (TOEIC)

TOEIC Philippines at +63 9222- 8TOEIC0 to 8TOEIC2

SEMINARS & TRAINING ATTENDED

ATENEO CODE Training and Seminar [November 4 - 6, 2014] The American Hospitality Academy [March 12, 2015]

Successful completion of the Hospitality Professional Certificate (HPC) With Honors Image & Skills Enhancement Training Cycle 5 [September 21 – 22, 2016] Pre- internship learning seminar to empower students with the necessary pre-employment skills and attitude

Contact this candidate