Thalmus B. Thomas

***** **** **** *******

Ashburn, VA 20147

Phone: 703-***-**** (home)

703-***-**** (cell)

Email: adlnjb@r.postjobfree.com

Summary:

●Extensive experience in the fields of helpdesk support, desktop support, news reporting, writing/editing, proofreading, quality control review, compliance.

●Key strengths include meticulous attention to detail, excellent organizational skills, exceptional track record for meeting timelines and exceeding expectations.

●Committed to provide high quality support to all organizational levels.

●Strong communications, leadership and presentation skills.

●Adept at determining requirements, scheduling and planning.

●Adaptable, accountable, responsible, reliable and result-oriented professional.

●Continuously seeks to enhance technical knowledge and work proficiencies.

Skills: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio, Sharepoint, Active Directory, Service Desk, QC Review, Writing/Editing, Adobe Suite, Photoshop, Dreamweaver

Education:

Bachelors: Communications - Journalism, Radford University, Radford, VA 2010

Experience:

Tuknik Government Services, Chantilly, VA September 2020 – April 2021

Technical Writer

●Authored technical documentation from source material gathered from engineers, products specialists and technicians and contributed to developing various operator and maintenance manuals, plans and overviews (Brillient COVID-19 Preparedness Plan, Brillient USDA Scanning SOP, Brillient Scanner Maintenance Procedures, Records Hygiene Overview)

●Analyzed documents prepared by others to maintain continuity of content style and ensured applicable standards were met

●Conducted daily meetings with engineers, technical writers, product specialists and technicians for document creation strategy

●Interpreted blueprints and engineering drawings, and detailed engineering specifications for use in a wide range of documents

●Obtained an in-depth understanding of the records hygiene process and parlayed that knowledge towards document creation

Pentagon, Washington DC April 2019 – August 2020

Technical Writer

●Created and edited building circulars informing building occupants of pertinent Pentagon activities (Parking lot construction, hallway closures, police exercises, security notices, COVID-19 response policy)

●Was responsible for maintaining “myWHS” building circular library website (Upload building circulars, delete outdated information, examine the site for any stray errors)

●Proofread and edited various documents for vital Pentagon personnel (Building manager, Pentagon Force Protection Agency, Facilities Services Directorate, Office of the Secretary of Defense, etc.)

●Created agenda for weekly Building Council Leadership Meeting

●Assisted Pentagon Customer Assistance Center workers with a multitude of tasks (Give directions to building occupants/visitors, answer phones, assign wheelchairs, reserve corridors, etc.)

●Reviewed diverse range of documents to ensure they were error-free and compliant (RFQ responses, past performance writeups, proposals)

●Used GovWin and Beta.sam to assist in search of solicitation opportunities for Business Development

ASM Research, Chantilly, VA November 2015 – March 2019

Senior Information Security Analyst – Technical Writer

●Assisted Information System Security Officers to review, edit and update Memorandum of Understanding (MOU) and Memorandum of Understanding Interconnection Service Agreements (MOU/ISA)

●Approved the MOUs, and MOU/ISAs to certify them to become National MOUs and assisted the ISSOs to publish the MOUs in Governance, Risk Management and Compliance (GRC) database

●Appointed by NCAP Team Managers as the primary QC Reviewer for MOUs to ensure they were compliant and error-free

●Organized, developed, and presented briefings, written summaries, and written reports incorporating narrative, tabular and/or graphic elements

●Provided Tier II Level Technical Phone Support for Two Factor Authentication to VA Hospital System Users while using qualitative and quantitative analytical skills to assess the effectiveness of the operations

●Successfully completed 2FA implementation effort by Executive Order for the Department of Veterans Affairs as Prime Contractor on the Continuous Readiness in Information Security Program (CRISP)

●Assisted in creation of the SafeNet MobilePASS Quick Start Guide that was used in the 2FA implementation effort for the Department of Veterans Affairs

●Was apart of the “Tiger Team” which traveled to Veterans Affairs offices for onsite assistance

●Participated in PII-PHI inventory effort to create and maintain SharePoint site that housed VA system information

●Devised email templates used by PII-PHI team to get VA system managers to provide information on systems

●Researched policies, procedures, standards, and guidance, and applied needed changes under specific conditions for the protection of information and information systems

Global Commerce Systems, Herndon, VA April 2015 – November 2015

Customs Processor

●Evaluated and processed E-truck manifests

●Responded to trucker and officer inquiries via email, phone, fax, website

●Assisted with quality control for invoices to make sure they met customs and border protection standards

●Escalated issues whenever needed (verify trucker information, database malfunction, internet connectivity, etc.)

ITRenew, Sterling, VA December 2014 – Jan 2015

Inventory Specialist

●Pulled apart computers and scanned the parts/codes with a hand scanner

●Tested laptops for audit process

●Prepped hard drives to be wiped cleaned for reselling or recycling

●Loaded/unloaded server racks

Compass Systems Consulting, Inc., Vienna, VA August 2014 – October 2014

Contractor – Project Control and Communications Analyst

●Performed data entry into various systems in support of various programmatic and administrative processes (e.g. test scripts, etc.)

●Provided front desk support

●Wrote how-to manuals to operate Video Teleconference equipment and other devices in the office

●Ensured quality of documents and office processes (e.g. presentations, documents, testing processes, etc.)

●Tracked various office tasks, deliverables and work products

●Maintained office supply inventory

●Planned, scheduled, and coordinated meetings, travel, meals, and other business or social events as assigned.

●Administered office communications mediums (e.g. mail groups, portal content, Google sites, etc.)

●Directed and conducted all administrative duties and analysis to ensure quality executive support for office leadership and management (e.g. meeting and logistics management, document preparation, etc.)

American Public University System, Manassas, VA Sept 2013–Dec 2013

Temp – Associate Transfer Credit Evaluator

●Evaluated and processed college transcripts from all over the US

●Informed and educated users of transfer credit evaluation process

●Used MS excel to create/update various course listings

●Notified appropriate department of incomplete transcripts and escalated them out of queues

Global Specialty Services Visa, Ashburn, VA Jun 2012 – May 2013

Contractor – Temporary Employment

●Assessed and fulfilled several employee enrollment applications for Visa Online

●Developed instructions on how to enroll to different services of Visa Online

●Conducted training sessions for new employees

●Unlocked/enabled employee login accounts

●Assisted employees with password resets

●Documented work using MS Access Database

●Informed users about the services of visa online

●Responded to multiple email inquiries from employees

●Answered phone calls on the help desk

●Assisted with launch of new global visa online website

●Served as lead for various entitlement request enrollments

Instructional Materials Department Strayer University, Herndon, VA Jun 2011 – Jan 2012

Help Desk – Temporary Employment

●Ordered textbooks for faculty and students

●Updated class seating charts using MS Excel

●Compiled textbook listings in MS Excel

●Phoned several publishing companies for textbook inquiries

●Assisted faculty in obtaining ebooks/echapters

●Produced spreadsheets that showed which courses had echapters in MS Excel

●Solved various issues that appeared in help desk (missing/stolen books, forgotten passwords/login information, etc.)

●Helped faculty retrieve electronic instructional materials

●Used electronic textbook database to expedite orders

Department of Marketing and Communications American Red Cross, Fairfax, VA Jan 2011 – Mar 2011

Marketing and Communications [Volunteer]

●Wrote press releases

●Data entry using MS Excel

●Assisted with preparation of various events (Oscar NightR America, PiP 2011)

●Interviewed past/current volunteers

●Posted quality pictures and other content to social media websites

●Changed motherboards and installed digital camera software

The Tartan Radford University, Radford, VA September 2008 – September 2010

Writer/Reporter

●Assisted with proofreading and editing various material for the newspaper

●Created voice over audio stories to post online

●Extensive studio experience – practiced delivering news on camera, rotating shifts on video board, took turns as floor director to assist with on camera talent

●Served as head director for news stories – provided directive to floor director on how to execute news broadcast effectively

●Experience with using camcorder, video camera, voice recorder

Dept. of Technology Services Arlington County Government, Arlington, VA Jun 2006 – Aug 2010

Video Services [Summer Intern]

●Used Microsoft Visio to produce diagram for Arlington County Board Room

●Developed guidelines for using equipment in various conference rooms

●Answered phone calls on help desk

●Performed routine quality assurance follow-ups with customers to make sure issues were resolved fully

●Imaged computers/laptops using ghost software

Contact this candidate