Hospitality Management People Skills Supervision Team work Best Practices Planning Receptionist Waitress Leadership skills §Interpersonal skills Customer service orientation

PROFILE

Adeyemo Taye is a polished, professional and experienced graduate of Hospitality Management capable of deploying her key skills in service delivery.

As a highly motivated individual who has a sense of urgency and the ability to work in a fast-paced environment, she is committed to making a positive and lasting impression on every company that she works for. As a true professional, she is open to learning, growing and taking direction as well as constructive criticism from more experienced colleagues in order to deliver excellent service required to meet and surpass guest’s expectations.

WORK EXPERIENCE

Head, Waitress

Eko Hotels and Suites, Victoria-Island, Lagos Nov. 2017 till date

Key Responsibilities/Achievements:

Evaluating customer satisfaction

Promoting special menu items

Assigning tasks and monitoring waiters

Training of junior staffs

Solving customer complaints

Industrial Training

Eko Hotels and Suites, V.I Lagos Dec. 2016 – Nov. 2017

Key Responsibilities/Achievements:

Welcoming guests into the restaurant and escort guests to their table

Taking customer orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information with superiors

Provide excellent professional waiting service to ensure satisfaction

Deliver checks and collect bills payment

Clear dirty plates, glasses and silverware to kitchen for cleaning

Receptionist

Sugarland Hotels and Suites, Ikotun Lagos Sept. 2016 - Nov. 2016

Key Responsibilities/Achievements:

Welcoming guests on arrival at the hotel.

Providing quality customer service in a professional manner

Taking reservations by telephones or emails

Provide guests with relevant information

Industrial work experience Scheme

Lagos Airport Hotel, Ikeja Lagos Feb. 2015 – May. 2015

Key Responsibilities/Achievements:

Housekeeping and laundry department

Banquet sessions

Restaurant and Kitchen staff

Finance office

MD’s office

EDUCATION

HND. Hospitality Management Technology

Lagos state polytechnic, Ikorodu Campus, Lagos State 2017 - 2019

ND. Hospitality Management Technology

Lagos state polytechnic, Ikorodu Campus, Lagos State 2014 – 2016

Senior School Leaving Certificate

SpringBoard College 2006 – 2012

SKILLS AND ATTRIBUTES

Excellent Customer service skills with ability to multitask and display professionalism.

Ability to be culturally aware and obedient to work ethics

Quick learner with good grasping ability, Action-oriented and result-focused.

Excellent oral & written communication skills.

Computer: Microsoft Office Suite applications (Microsoft Word, Excel, and Power Point), Adobe, Micros

Ability to listen attentively, communicate persuasively and follow through diligently.

REFEERES

Referees will be provided on request.

Contact this candidate