Employee Relations Customer Service

SOLA-OLULEYE OLAYEMI OMOTAYO

B.SC MBA ACIPM D-BF NIM

ADMINISTRATION HUMAN RESOURCE CUSTOMER SERVICE OPERATIONS MANAGEMENT

MAIL: adln5a@r.postjobfree.com LINE: +234(0) 806-***-**** LINKEDIN: Olayemi Sola-Oluleye

ABOUT ME

Professional Administrator, Customer Service Expert and an Operations Specialist, A graduate of the University of University of Ado-Ekiti with a degree in Business Administration B.sc, Master`s in Business Administration MBA in Human Resources from the University of Ilorin, Certifications from the University of Ado-Ekiti, Chartered Institute of Personnel Management CIPM and the Nigerian Institute of Management NIM, Core management experience from Bovas and Company Limited, Lead City University and Multi-Choice Nigeria Limited, Result oriented and will add value to prospective organizations, Confident of an increase in organizational growth and development.

SKILLS

Administration

HR Operations

HR Administration

HR Management

Microsoft office

Service Operations

Client Relations

Customer Service

Customer Relationship Management

CERTIFICATIONS

UNIVERSITY OF ILORIN KWARA STATE

MBA

Human Resource

UNIVERSITY OF ADO-EKITI – EKITI STATE

B.sc

Business Administration

UNIVERSITY OF ADO-EKITI – EKITI STATE

Diploma

Banking and Finance

CHARTERED INSTITUTE OF PERSONNEL MANAGEMENT

Certified-CIPM

Associate Member

NIGERIAN INSTITUTE OF MANAGEMENT

Certified-NIM

Graduate Member

CAREER EXPERIENCES

BOVAS AND COMPANY LIMITED IBADAN OYO STATE

Sales Officer ; Product supply and distribution

Aug 2019 – Present

LEAD CITY UNIVERSITY IBADAN OYO STATE

Team Lead Central Registration Unit

6 months

LEAD CITY UNIVERSITY IBADAN OYO STATE

Administration Officer

2 years 4 months

ACHIEVEMENTS AND CORE OPERATIONS AT BOVAS AND COMPANY LIMITED

Liaise between depot and haulage to ensure availability of petroleum products at the company’s service stations

To monitor actual sales against budget and ensure that retail outlets have the required resources to meet these targets.

Monitors retail stations’ inventory reports to ensure products are always available at outlet

Program trucks to the depot for loading of petroleum products to specified locations.

Distribution of products to needed locations as at when due

Keeping track of loaded trucks for prompt delivery at specified time.

Working on SAP to keep track of product receipts into the stations, and out of the depot

Generate monthly sales and product received for all service stations.

ACHIEVEMENTS AND CORE OPERATIONS AT LEAD CITY UNIVERSITY

Manpower coordination, training, induction, assessment and performance appraisal leaves discipline of the central registration unit.

Securing and maintaining all physical resources of internal control relating to human and physical resources.

Procure and store all necessary resources (material, machines etc) in a transparent manner and ensure their cost effectiveness.

Making recommendations on general purpose duties and financial matters for the approval of the university council.

Providing direction, support, and leadership for the effective administration and operations of the unit

Provision of essential and administrative support services.

Conducting registration and orientation processes for new or returning students

Developing a robust database for relevant students’ information or academic records

Purchased items for the office from various vendors and reduced procurement cost by 40% due to astute negotiations and ensured same good quality was delivered

Uploading each department’s curriculum into the institution’s server with updates

Compiling students’ data for examination purposes, with zero error on computation

ACHIEVEMENTS AND CORE OPERATIONS AT MULTICHOICE NIGERIA LIMITED

Managed client’s requests, ensured queries were resolved on time and to satisfaction

Increased subscribers by 50% with courteous interactions with existing clients who in turn refer prospects to me; my excellent client service increased sales by 60%

Generated leads and converted to loyal customers in short time with negotiation skills

Subscriber base grew by 150% from 2014 to 2016 due to our strict adherence to diligent customer service ethics and quality after sales services

ACHIEVEMENTS AND CORE OPERATIONS AT KWARA STATE GOVERNMENT HOUSE

Managed his schedules and wrote minutes of meetings and summarized memos

Controlled access to the AG or Chief of staff, both physically and on phone and screened calls to block out time wasters or reduce stress on my boss

Handled secretarial duties and procurement, ensured items for the office were of good quality

Reviewed press related documents and edited contents before they are released

PUBLICATIONS AND PROJECTS

Effect of Discipline In Public Service in Nigeria 2011

(A Case Study of Kwara State Ministry of Justice)

Impact of Sales Promotion On The Performance Of Soft Drinks Industry: 2007

(A Case Study of Coca-cola)

BIO-DATA

Sex: Female

Nationality: Nigerian

Location: Basorun Ibadan Oyo State Nigeria

Management

Employee Relations

Recruitment

Learning and Development

Payroll

Communications

Service Management

HR Business Partnerships

Human Resource

NATIONAL YOUTH SERVICE CORPS NYSC

Certified

Discharge Certificate

ETHICAL CONNECTS IN WORKPLACE

Certified

Proficiency Certificate

EFFECTIVE STRESS MANAGEMENT

Certified

Proficiency Certificate

EFFECTIVE PEOPLE MANAGEMENT

Certified

Proficiency Certificate

ALISON.COM

Diploma In Human Resource Managemt

In-View

MULTICHOICE NIGERIA LIMITED IBADAN OYO STATE

Customer Service Officer

3 years 7 months

KWARA STATE GOVERNMENT HOUSE ILORIN

Administrative Assistant the Attorney General

1 year

KWARA STATE GOVERNMENT HOUSE ILORIN

Administrative Assistant Governor`s Chief of Staff

1 year

Health Status: Fit

Language Proficiency: English, Yoruba

REFERENCE: AVAILABLE ON REQUEST

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