Jo Christine Piñon

*** ***** ************* ******

El Paso, TX 79905

915-***-****

adln2v@r.postjobfree.com

Recruiting and employee relations specialist with successful experience in Fortune 500 companies. Proven ability in aspects of forecasting, recruiting and budgeting for large-scale customer service and collections operations with diverse employee population.

Known for effectiveness and empathy while meeting strict company standards and deadlines.

Experience

Recruiting Manager, Teleperformance, 1/2020-Present

Responsible for the execution of the full lifecycle recruiting and talent acquisition process from developing the job descriptions and/or profile, search tactics, sourcing, prescreening, interviewing, selection, and new hire compensation process is being followed by all direct reports to meet hiring requirements.

Manages hiring for clients to include - Humana (Licensed Agents), Assurance (Licensed and Pre-Licensed Agents), Hughes Net (Cable/Sales), Ann Taylor and Saks Fifth Ave (Customer Service), Connected Vehicle(Customer Service) and Social Media (Content Moderators), approximately 700 associates

Executes the internal and external recruitment process to include recruitment strategies, activities, and procedures applied to exempt and non-exempt positions

Creates the recruitment plan in conjunction with hiring managers, establishes a plan for communication regarding daily status updates on recruiting pipeline. Partners with leadership on recruitment recommendations.

Develops, executes, and tracks effective recruitment campaigns, activities, traditional and non-traditional recruitment methods

Insures recruiting process phone screens, one-on-one interviews and administered assessments meet minimum skill set requirement per program

Manages and reviews all background process to include weekly audits

Assists in the development of SOP’s, to ensure consistent application of policies and procedures

Develops and presents recruitment-based presentations to leadership and clients or potential clients

Maintain the HRIS and ATS database as applied to recruitment, maintaining compliance with company requirements

Assists in recruitment for several sites in El Paso, Utah, Florida, and Brownsville, onsite and remotely

Manages 6 direct reports, Recruiters to include time cards, time off, training, yearly evaluations, etc.

Established community relationships

Assures that all associates are following strict Covid-19 CDC safety guidelines

Recruiter, Telerx/C3iSolutions/HCL Technologies, 3/2006-1/2020

Responsible for the execution of the full lifecycle recruiting and talent acquisition process from developing the job descriptions and/or profile, search tactics, sourcing, prescreening, interviewing, selection, and new hire compensation process to attract, evaluate, develop and qualify candidates.

Manages hiring for 13 clients to include - Mars, Merck, Castlight Health, Samsonite, Subway, Miller Coors, Consumer Reports, Kraft, Nestle, Tyson Foods, Scotts, Pier 1 Imports, and White Wave, approximately 680 to 700 associates

Executes the internal and external recruitment process to include recruitment strategies, activities, and procedures applied to exempt and non-exempt positions

Develops job descriptions and/or candidate profiles, as appropriate, in conjunction with the hiring manager and director of talent acquisition

Creates the recruitment plan in conjunction with hiring managers, establish a plan for communication regarding daily status updates on recruiting pipeline

Develops, executes, and tracks effective recruitment campaigns, activities, traditional and non-traditional recruitment methods to include social media, text, area churches, Alliance Francaise of EP, Open House and Job Fairs

Conducts and documents phone screens, one-on-one interviews and administered assessments to meet minimum skill set requirement per program

Manages and reviews all background process to include quarterly and yearly audits

Partners with leadership on recruitment recommendations

Assists in the development of SOP’s, to ensure consistent application of policies and procedures

Develops and presents recruitment-based presentations to leadership and clients

Facilitate and track Associate Referral Bonus Program, payout for 2019 was 220

Assists in Employee Relations to include investigations, RIF, Benefits, and Onboarding

Maintain the HRIS and ATS database as applied to recruitment, maintaining compliance with company requirements

Assists in recruitment for several sites in El Paso, NC, and Pennsylvania, onsite and remotely

Facilitates Behavior Interviewing Training for leadership

Manages one direct report, who assists in recruiting

Established community relationships such as UTEP, NMSU, EPCC, Western Technical College, Southwest University, Fort Bliss Army Community Service, TX Workforce, Alliance Francaise of EP, El Paso French Language on FB, and Brazilian Culture Center at UTEP on FB

Recipient of President’s Award 2012 and several quarterly awards

Recruiter/Employee Relations, Washington Mutual Card Services Providian Financial, 10/2001-3/2006

Forecasted staffing needs with line management, coordinated entire recruiting function from needs analysis to hire. Mass recruitment of 1,200 employees in a period of 5 years including out of town sites. Assisted in investigations of sexual harassment, unfair treatment, customer complaints, etc. Reviewed and created written corrective action notifications, assisted in reductions in force and redeployment, planned and facilitated employee events, conducted corporate quarterly audits.

Investigated Sexual harassment, unfair treatment, Racial Comments, Customer Complaints, and Fraudulent Bereavement claims and revised guidelines to stop abuse

Reviewed and created Written Corrective Action Notifications on employee accountability to provide coherent development and coaching

Key Human Resources team member in Reduction in Force which affected 370 jobs. Including all communication, job fair with 30 potential employers, and coordinated with the Texas Workforce Commission

Planned and facilitated employee events (Employee Appreciation days, Community Involvement, etc.) for 370-employee facility. Managed $21,000.00 budget, agenda and action items, resulting in near unanimous positive response

Facilitated Corporate Quarterly audits on benefits and bereavement. Audits were in 100% compliance

Collections Team Manager, Washington Mutual Card Services Providian Financial, 2/2001-9/2001

Managed a team of 15 Recovery Collectors, providing coaching, developing, motivation, monitoring, and leadership to the representatives.

Oversaw monthly budget, goals and benchmarks to assure good fiscal management

Implemented programs and contests which motivated representatives to meet and exceed monthly goals and budget

Consistently ranked on top three managers for productivity

Supported the recruiting initiative by and interviews phone screening for non-exempt positions, and hiring of 800 new employees within a six-month period in a fast paced call center, assisted in Job Fairs

Operations/Outside Sales Executive, Staffing Solutions, 2000-2001

Established new accounts throughout the El Paso, Juarez, New Mexico area. Managed accounts on a daily basis by providing customer service and acted as onsite coordinator. Rotated 24 hour on call client service for a week once per month.

Exceeded a cold call record of 150 per week

Attended all El Paso Chamber functions, Expos, and Fairs etc. as key company representative

Team Leader/Supervisor/Marketing, Refunds, and Membership, Sam’s Club, 1998-1999

Supervised and trained a team of 12 associates, oversaw budget and financials for club membership. Conducted sales planning, tracked membership revenue, follow-up, schedules, managed vacation schedules and coached and developed associates in meeting their goals.

Organization of credit and weekend events to increase credit card line exposure and revenue

Solicited major employers and qualified groups for membership to increase sales by 40%

Managed community involvement events, liaison to all non-profit organizations

Represented Sam’s Club at all El Paso Chamber events

Advantage Coordinator, Sam’s Club, 1995-1998

Solicited Advantage memberships to all qualified groups, coordinated membership drives to schools and new businesses. Coordinator of all community involvement and company events.

Maintained Advantage account monthly budget 30-60-90 Day Plan

Regional Marketing Department award in 1996

Acted as liaison to all School Districts and area and non-profit organizations to include raising money for the United Way, Alzheimer’s Association, MDA, Operation Noel, and Toys for Tots, etc.

Team Leader/Floor Supervisor/Merchandiser, Sam’s Club, 1988-1995

Supervised 11 associates in the Soft Lines area, organized and conducted inventory/audit control. Recipient of several merit awards; awarded area MVP in 1991.

Education/Training

University of Phoenix, 2006

El Paso Community College, 1984-1988

Certified in the NATSS Employment Law

Business Ethics

Transformational Management

Managing Within the Law

Behavioral Interviewing

How to Conduct an Investigation

Technical Skills

Microsoft Office suite, HRIS database, PeopleSoft, Humanic, Connections, IBM Kenexa, ADP, andiCIMS

References

Monica Moreno, The Job Connection (Owner), 915-***-**** or 915-***-****

Art Macias, UMC Recruitment and Retention Manager, 915-***-****

Elizabeth Ramirez, Teleperformance HR Manager, 915-***-****

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