Lauren Kliem

Riverview, FL *****

adln2p@r.postjobfree.com

321-***-****

To obtain a challenging position in a company where my knowledge and skills will enhance the corporate environment while offering the opportunity for growth potential. Authorized to work in the US for any employer

Work Experience

Title Information Analyst

SnapTax Technologies - Palm Bay, FL

February 2020 to Present

Data entry for Commercial Titles.

Customer Service Representative

ERC, Inc - Melbourne, FL

August 2017 to December 2017

Assist customers with questions regarding cable service. Mortgage Processor

ISGN - Palm Bay, FL

July 2016 to December 2016

• Assist borrowers with conditions needed to close

• Communicate with borrowers

• Communicate with Underwriters

• Review documents

Customer Service

eBay Enterprise - Melbourne, FL

March 2011 to December 2015

• Creating the best customer experience

• Troubleshooting Credit Card issues

• Troubleshooting locked accounts

• Ensuring customer satisfaction

• Creating/closing accounts

• Placing orders

• Providing specific event information

Customer Service

Percepta - Melbourne, FL

May 2014 to November 2015

Assisting customers with questions or concerns regarding their Ford/Mercury vehicles. Customer Service

Teletech - Melbourne, FL

February 2014 to November 2014

• Assisting patients with insurance information

• Taking insurance payments

• Assisting with deductible and out of pocket information

• Assisting with finding in-network physicians

Intake Coordinator

MedSolutions - Melbourne, FL

March 2012 to December 2013

• Create a comfortable environment for patients

• Pre-authorize radiologic procedures

• Develop a rapport with new/existing patients

Private Caregiver/Property Manager

Private party/Homeowner - Cocoa, FL

February 2008 to December 2013

• Create and maintain client schedules

• Develop and maintain a familial connection with clients

• Monitor medications

• Process and monitor household budget

Kennel Technician

Barkingham Palace - Rockledge, FL

May 2011 to September 2012

Kennel Tech

• Keep kennels clean

• Walk dogs numerous time throughout the day

• Run dogs

• Bring dogs out to greet family

Shift Manager

Arby's - Melbourne, FL

April 2007 to June 2008

• In Charge of closing the store

• Reconciling drawers at the end of the shift

• Supervised staff to ensure the efficiency and cleanliness of the restaurant Education

High school diploma in General Studies

Titusville High School - Titusville, FL

August 2001 to May 2005

Skills

• Customer Care

• CSR

• Customer Service

• Home Care (5 years) Sales Skills: Influence & Negotiation -- Highly Proficient February 2020 Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Call Center

• Data entry

• Title processing

Certifications and Licenses

Driver's License April 2016 to December 2024 Nursing Assistant December 2008 to December 2010

Assessments

Sales skills — Highly Proficient

February 2020

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Verbal communication — Proficient

April 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer focus & orientation — Highly Proficient

April 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Highly Proficient

April 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Call center customer service — Proficient

April 2021

Applying customer service skills in a call center setting Full results: Proficient

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