Deontrae Drane, Computer Base Instructional Trainer

Proven mentor in developing and promoting curriculum that shape the future and culture of an organization. Decades experience in cultivating and facilitating sustainable programs used for educational purposes. Proficient in written, broadcast and digital media formats. Business analysts with accurate forecasting, accessing effectiveness and readiness of programs.

Skills and Abilities

Manage teams of 25 or more staff members, which included: daily: payroll, yearly reviews, corrective actions and career planning.

Strong analytical and problem-solving skills with the ability to learn quickly to reason and break down information to best suit the audience

Product owner of agile work teams completing task on time and within budget margins.

Business analysts with accurate forecasting and assessments of campaign effectiveness and readiness of agents.

Deployed soft skill programs such as diversity and inclusion training centered to enhance the customer experience.

Public speaker also publish and conduct campaign promotions to coordinate the launching of new product.

More than 10 years of Addie and adult learning facilitator

Quality assurance and talent performance implementer, able to produce a greater return on investments.

Build on- boarding programs that produce and create stronger and compassionate leaders.

Curriculum designer in Cornerstone, Articulate, Captivate and Adobe publishing tools

Experience

A Harold & Associates 2020-present

Computer Base Training Specialist

-Design/develop script storyboards

-Develop interactive course ware /instructor led training and supporting documents

-Select instructional media, materials, and equipment to meet learning objectives

-Use appropriate industry, DOD, government standards and specifications

-Working knowledge and experience with applications including MS Word, MS PowerPoint, Adobe Acrobat, other COTS authoring tools

-Work directly with graphics specialists, instructional designers, course ware developers to meet all customer requirements and deliver training

FIS 2017-2020

Trainer II

-Instructional training for new hire agents in 3 different lines of business in banking finance.

-Delivered weekly reports assessing the class with solutions while maintaining official records.

-Conducted full scope of activities to deliver new hire training classes for assigned lines of business

-Web base instructional training and video conferencing production

- Certified agents conducting quality audit calls and test assessments, ensured class objectives and learning curve performance metrics were achieved

-Coordinated with training management team to identify new training needs and recommend additional learning material as appropriate

Celebration Church 2009-2020

Youth Leader and Speaker

-Create and write lesson plans geared for k-5 students

-Develop games and team building exercises that promote unity and self-esteem

-Class instructor and small group leader

-Provide audio and tech support with the media department.

ADT 2008-2017

Call Center Training Manager

-Instruct training for new hire agents and incumbent employees in the field of technical support.

-Specialized training such as behavioral personality training, enhanced technical up-training, and mandated state licensing courses.

-Develop direct reports to become future leaders. Incorporate a diverse and inclusive classroom environment.

-Administer monthly score cards that measure performance metrics and coach to improve under performing scores. Deliver reports that show month to month improvements and yearly assessments.

- Manage training database that consist of scheduling classes, assigning direct report schedules, performance data, disciplinary observation journals and record keeping of agent’s personal data. All information used for mid-year review and year- end review presentations.

- Participate in monthly operational staff meetings informing and brainstorming ways to improve the learning experience with HR, Recruiters, Unit Managers and Team mangers. Thus, improvements in recruiting for talented agents has increased, rewrite in curriculum that meets the needs of the learner and a partnership with operations to best serve agents.

- Report on business analysis and accurate record keeping, overseeing the budgetary staffing needs and monitoring payroll to reduce the overhead costs fiscally.

- Create curriculum that address soft skill and the fundamentals of the job. Measure the success of the project and monitor the progress after initial launch.

-Recruiter and spokesperson for public outreaches.

ACS 2004-2007

Provider Healthcare Enrollment Specialist

-Enrollment application specialist for medical doctors for the state of Georgia.

-Approved or declined applications for state funded applicants.

-Point of contact for billing and application inquiries.

-Manage records and provided recommendations for improvements.

Education

University of Wisconsin-Whitewater 1995-1999

BA Print Journalism

Contact information

Deontrae Drane

404-***-****

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