Resume

Arutselvan S

Chennai - ******

India

+91-904*******, 880-***-****

adln2g@r.postjobfree.com

Job Objective: System Administrator seeking position in which to use my skills to their fullest to help improve the organization as a whole.

Work Experience:

Senior IAM and Messaging Administrator, January 2017 – Present

HTC global services, Chennai

•Experience in remote Exchange 2013, O365/ administration of Active Directory.

•Managed MS Exchange on-prem servers such as the CAS and MBX servers enviroenment., AD applications and public folders.

•Corporate network for over 10000 end users and executive level clients.

•Microsoft Azure administration - adds moves, and changes and MFA implementations to end users.

•Administered and supported Office 365 and MS Exchange policies.

•Exchange calendar/shared folder permissions and delegation.

•Created and managed Mailboxes, Distribution Lists, Shared mailboxes and Public Folders.

•Migrated the 3000+ users mailboxes from exchange on-prem to office 365 exchange online using remote mailbox migration.

•Cloud\AD\Exchange account administration (modify and mange user accounts and group permission’s).

•Active directory support and Administration – Group policy, Permissions, Account provisioning and de-commisioning.

•Processed the everyday email requests and helped in troubleshooting and resolved all the queries of the Tier 1 customer group.

•Acting as a second level user support to the system.

•Maintained and executed the routine messaging in the organization.

•Administered the functioning of the mail lists, the email accounts of the people in the organization.

•Recorded the documents of the email use and the troubleshooting carried on them.

•Tested instructions before production support implements them.

•Tested and verified procedures and troubleshoot any problems that the helpdesks reported.

•Schdeuled an maintanance activiy and upgraded the exchange server 2013 from CU4 and SP1 to latest CU23 updates.

•Security Patches update on windows server.

•Proficient experience in other windows based licensed and linux based open source email servers.

•Created a transport rule for disclaimer setup for outbound emails.

•Managing the transport rules and modified based on the company requirements.

•Managing the Mailwatcher email gateways for monitoring the incoming emails.

•Performed blacklisting, whtelisting, email release on the email gateway servers with proper approval from security team.

•Proficiency with Microsoft Exchange Management Console and Office 365 admin console.

•Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling.

•End-user support (~3,000 users)

•Reviewed the idle groups and shared mailboxes after acqusition and deleted all those items with proper management approval.

•Maintaining the Exchange hybrid enviroenment exchange 2013 and exchange online.

•Migrated more than 1500+ users from o365 to the open source email server zimbra for license management.

•Resolved tenancy technical issues and monitored Office 365 systems.

•Resolved technical issues for clients in person, on the phone and through e-mail.

•E-discovery management in office 365 such email content export

•Created many content serach and exported the contents and downloaded as PST files

•Sharepoint, onedrive access,skype for business.

•Proficient in handlng the remedy ticketing tool system.

•Auditing the reports on weekly basis to ensure the modifications are come through proper requests.

•Esclating the activities to the security group when the audit failures.

•Supporting users in troubleshooting the Skype and Teams issues on their phone, desktops

Summary of Qualifications:

•Strong experience in administering, configuring, tuning mail server

•Expertise in providing Email archive solutions

•Good understanding of e-mail protocols and architectures – SMTP, POP, IMAP.

•Ability to troubleshoot and the perform mail tacking, tracing and routing

•Proficiency in Microsoft Office, Thunderbird, Live mail configurations

•Ability to trace and perform mail tracing in the spam email.

•Knowledge on blocking and blacklisting the spam email in o365 server IP based, User based and domain based.

•Ability to troubleshoot the network level issues in email related servers.

•Shared mailbox configuration, access provisioning to the client on demand basis.

•Proficiency in mail configuration on mobile phones.

•Send as permissions, out of office on behalf of user's mailboxes.

•Addition/removal of member on DLs, Shared maillboxes.

•Proficiency in M365 applications such as Skype, Teams, Exchange online.

•Assignning the license based on user role such as F3, E3, E5 in office 365

MS Tool Support Analyst (Client), May-2020 - Jan-2021

Meijer Enterprise

•Administration, support and configuration of MS Office O365 for staff.

•Provide tier 1 and tier 2 support and troubleshooting.

•Troubleshoot various Office 365 issues including connectivity and mobility

•Help desk experience and ability to provide technical and end-user support.

•Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc).

•Resolved all the queries of the Tier 1 customer group.

•Processed the everyday email requests and helped in troubleshooting.

•Assigning the necessary license based on the user Roles and Locations.

Technical Skills:

•Exchange 2013

•Office 365

•Azure AAD

•ADFS

•Powershell

•Zimbra

•Mdaemon

•Active Directory

•Windows 2012 server

•MS outlook

•Mailwatcher gateway

•Windows live mail

•Thunderbird

•Windows XP/Vista/7/8/1

•HTML5, CSS3, Bootstrap, SQL

•Linux, Ubuntu

•System and Network admin

•Remedy ticketing tool and OTRS.

•General knowledge of networking – IP, DNS, SMTP

Education

Bachelor’s Engineering Degree in Electronics and communication, Anna University, Tamil Nadu, India.

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