Heather Erkhart

Columbus, GA *****

adln1t@r.postjobfree.com

706-***-****

Motivated customer relations team member focused on delivering top-notch service to every person. Remain level-headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern.

Diligent communications representative with proven technical abilities, consultation skills, and attention to detail. Effective at understanding customers' concerns and fielding wide range of inquiries with analytical and communication strengths. Maintains thorough and accurate documentation of all activities.

Authorized to work in the US for any employer

Work Experience

Assistant Store Manager

Blockbuster Video - Columbus, GA

March 2007 to February 2010

United States

Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.

Oversaw [Number]+ employees, handling all training, performance monitoring, and disciplinary actions. Increased sales by overseeing successful promotional strategies and in-store events. Office Manager

Piggly Wiggly - Manchester, GA

June 2006 to March 2007

Oversaw financial, operational, and administrative business processes in [Number]-person office. Improved employee performance by coordinating workflow and implementing performance incentives. Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.

Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.

Completed advanced clerical tasks, including account reconciliation and document management. Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Put together [Type] orders, verified completeness, and bagged items for easy carrying. Maintained clean, organized, and well-stocked checkout areas with regular attention to displays. Collected counter payments from individuals paying [Product or service] bills. Processed refunds and exchanges for different products. Resolved guest issues by working with customer service leaders and area managers to meet individual needs.

Education

Some College

Columbus Technical College - Columbus, GA

High school diploma or GED

Skills

• SKILLS

• Customer service management

• Recordkeeping

• Time management

• Task prioritization

• Customer relations

• Written communication

• Microsoft Word

• Typing

Assessments

Verbal communication — Highly Proficient

January 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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