Social Media Service Representative
Resume:
Sean Kelley
adlmyv@r.postjobfree.com
www.linkedin.com/in/sean-kelley-
EDUCATION
Bowling Green State University Bowling Green, OH
Sport Management Major, General Business Minor Anticipated graduation May 2021
Phi Gamma Delta Fraternity, 2017-Present
EXPERIENCE
Greater Cleveland Sports Commission
Operations Intern December 2020 – Present
oAssisted in organizing 5k race in conjunction with the NFL Draft
Identified potential vendors for t-shirts, medals and bags
Managed to a budget of $40,000 and met milestone deadlines
oExposure to multiple levels of the sports industry
NFL representatives, Cleveland Browns representatives and city leaders
Greater Cleveland Sports Awards
2021 NFL Draft
Bowling Green Athletic Department
Ticket Operations Intern August 2020 – December 2020
oManage over 30,000 active athletic ticket accounts across all NCAA Division I sports via Paciolan database for students, boosters, faculty, coaches and alumni
oHelp fans with issues regarding the transition from paper tickets to 100% paperless ticketing during events
oPromote a positive gameday experience with fans during the pandemic by promoting safety, social distancing and explaining BGSU safety protocols
oCall season ticket holders to share new process and procedures for COVID-19 seasons
Ticket Scanner September 2018- August 2020
oVerified fans possessed proper credentials for entering events by acting as first point of contact for football, basketball, hockey and volleyball
oEnsured orderly admission of fans before and during all games
Cleveland Browns
Guest Service Representative November 2018- Present
oThree seasons working in guest services on NFL Gameday
oImplemented enhanced safety protocols due to COVID-19 pandemic. Adapted and adjusted to changes as they were implemented throughout the season
oHelp fans to their seats
oConducted satisfaction surveys and fan promotions throughout the game
Margaritaville
Brand Ambassador September 2019- Present
oOrganize promotional events for Margaritaville to promote brand awareness on college campus
Arranged cornhole tournament for over 250 people
Distributed discount cards for all entry points for Margaritaville (online, restaurants, stores)
oImplement marketing campaigns specific to Margaritaville University
Promote company messages to college students on social media
Consistently ranked among the top 10 ambassadors across the country
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