Farah Khan Email:adlmy0@r.postjobfree.com

Business Analyst Phone:773-***-****

Summary:

Business Analyst with diverse experience across multiple organizations in the Banking, ERP and IT industries with expertise in Requirements Gathering & Elicitation, Requirements Management and Development, Process Modeling, Process Improvement, System Testing, Change Management and Customer Relationship Management with core target on delivery for Solution conceptualization & delivery, Project Management with IT Service, Support & Services, handled multiple roles such as “Implementation Lead, Testing Lead, Change Coordinator”.

Worked as a Business Analyst/Business System Analyst using the iterative Software Development Lifecycle (SDLC) principles of Rational Unified Process (RUP), waterfall and AGILE (Scrum Framework), with extensive experience in the field of business analysis, experience in conducting and documenting the As-Is/To-Be processes business modeling, and process re-engineering and ITIL framework for service-oriented implementing end-to-end IT services.

Experience in creating and maintaining Business documents with advanced technical writing skills: Business requirements document (BRD), User Stories, Use Case Specifications, Functional Specifications (FSD), Systems Design/ Requirements Specification (SDS/SRS), Data Flow Diagram (DFD), Diagrams as UML, Activity and Sequence

Lead Scope Finalization, architecture design, develop and maintain test strategies (System Integration Testing, User Acceptance Testing (UAT)), plans and scripts, delivery of IT solutions to the business on time, within budget and to agreed quality standards for different Business domain as Banking, IT and ERP Systems

Experienced in Data Analytics, Data Conversions, Data Migrations, Data Integrations, Data profiling, Data Quality, Data Cleansing, and Data Mapping using ETL tool Power BI.

Strong background in Database, ETL (Integrations & Migrations), Data warehousing and Business Intelligence concepts, work procedures and development. Good knowledge of various RDBMS like Oracle and MS SQL

Performed GAP analysis including identifying various test scenarios and training of end-users.

Managerial and Leading skills with concentration to service accomplishment and ensure system/application management and maintain SLA.

Lead JAD sessions to facilitate discussions of requirements scope, priority, and dependencies. Review use cases from the product backlog, assess the release backlog. Work with application architects, developers, technical specialists, testing teams thereby coordinating efforts. Encompassing the usage of industry standards to cover the client requirements and identifying the system requirements by Use Case Models, Data Flow Models etc.

Conduct Sprint planning meetings (review product backlog and set scope for sprint) and expert in setting up sprint goals and standup meetings.

Drive Business and Technical (Dev & QA) meetings to walk them through the rules and answer any questions they have.

Core Competencies: Requirements gathering ~ Business Analysis ~ Functional Documents Designing ~ Customizations ~ Application Support and Maintenance ~ Configuration ~ Stakeholder Management ~ Reporting & Documentation ~ Presentations ~ Testing

Technical Skills:

Methodologies: Agile, Waterfall

Languages: Python, Bash scripting

DBMS/RDBMS: SQL, MySQL, SQL Server, MS Excel

VMware: Vsphere 4.5/5.0/5.5, VMware ESX and ESXi, VCenter server 5.0, VMware Workstation 8 .0/10.0

Project Management: MS Visio, MS-Office Suite, MS-Project,

Process & Methodologies: SDLC, Waterfall, Agile and Test, QC & defect Mgt.

Testing tools used: Jira, HP QC

Application Support: JIRA, VersionOne, HP Service Manager, Service Desk

ERP Package: Peoplesoft, Power BI, Oracle E Business Suite R12&11i & SAP, NetSuite, Tableau

Professional Experience:

IPsoft Inc., Chicago, IL

IT-Business Systems Analyst (April 2017 to till date)

Worked on automating various system processes, patching and upgrades.

Creating and maintained Business documents with advanced technical writing skills: Business requirements document (BRD), User Stories, Use Case Specifications, Functional Specifications (FSD), Systems Design/ Requirements Specification (SDS/SRS), Data Flow Diagram (DFD), Diagrams as UML, Activity and Sequence.

Conducted meetings/interviews with stakeholders to collect business requirements, analyzed the root cause of the problems and developed use cases using MS Visio.

Prepared operational and statistical reports using excel pivot tables to identify risks and develop control solutions to mitigate the risks.

Designed, developed and implemented Power BI Dashboards, Scorecards & KPI Reports.

Knowledge transition to the offshore team on details about the system and participate in deliverable reviews and presenting Weekly status reporting to client manager.

Determined the types of testing that must be conducted (i.e. data validation, regression, etc.) and creates a comprehensive Test Plan that supports the business and technological solutions being delivered

Liaising with stakeholders to understand issues and gather data for current business process, Functional modeling of business scenarios through UML use cases

Used JIRA to track on the Incident Management and Change Management.

Participated in User Acceptance Test (UAT) and Implementation, Preparing Unit Test Cases and User Test Cases and performing Integration/Systems Testing and Business Process Modeling and simulation of process flows.

Confidential complex Project Management at system side as Key team member resource.

Guide and train up End User, Tier 1 and Tier 2 team members.

Partnered with developers to automate manual processes, saving time and money while decreasing errors.

Ensuring data integrity and data quality.

Ensure all milestones and gates are managed and met on time related to quality validation & verification.

Environment: Agile, MS SharePoint, MS Office 365, HP Service Manager, HP QC-ALM, Microsoft Visio, Microsoft Project.

Community Trust Credit Union, Grayslake, IL

Business Analyst (Feb 2015 to Feb 2017)

Participated in gathering requirements for the process of redesigning the online portal and automating underwriting process for credit card approvals.

Worked on all phases of a project life cycle including project feasibility, scoping, analysis, design, development, testing, deployment of solutions, Implementation, Global template development, Documentation, Post Go live support, troubleshoot issues provide solutions and end-user training.

Understand testing needs for banking products, to ensure the successful planning, creation and execution of test strategies, test plans, test cases and validation processes

Exposure to Business documents writing such as Business requirements document (BRD), User Stories, Use Case Specifications, Functional Specifications (FSD), Non Functional Requirements (NFR), Systems Design/ Requirements Specification (SDS/SRS), Data Flow Diagram (DFD), Diagrams as UML, Activity and Sequence.

Involved in reviewing the QA documents such as Test Approach Document, Test Case Document and Test Scenario Document. Also part of Design review for Development team.

Developed business relationships and integrating activities with other IT departments to ensure successful implementation and support of project efforts

Used JIRA to track on the Incident Management and Change Management

Confirmed that results met stated business requirements and kept stakeholders up to date on work status and project progress.

Provided support to overall project management as well as design, development, testing and deployment efforts.

Environment: Agile, MS SharePoint, MS Office 365, HP Service Manager, HP QC-ALM, Microsoft Visio, Microsoft Project.

Motorola Solutions, Schaumburg, IL

Business Analyst (Dec 2013 to Jan 2015)

Worked on data migration between ERP systems (AS400-Agility).

Provided support to overall project management as well as design, development, testing and deployment efforts.

Exposure to Business documents writing such as Business requirements document (BRD), User Stories, Use Case Specifications, Functional Specifications (FSD), Systems Design/ Requirements Specification (SDS/SRS), Data Flow Diagram (DFD).

Wrote and executed thorough functional test plans to ensure ERP system changes are working properly, existing processes remain unaffected and user needs are met.

Experienced in Data Analytics, Data Conversions, Data Migrations, Data Integrations, Data profiling, Data Quality, Data Cleansing, and Data Mapping using ETL tool Power BI.

Supported the business functions for the Order to Cash modules within Oracle EBS, including order management, available to promise, configuration, and Advanced Pricing

Supported business owners with process Gap Analysis and identification, escalated gaps to Order to Cash Manager (Business Analyst II), and assisted with business solutions, system modifications, and workarounds as needed to support commercial functions.

Monitored project delivery, Assessed and validated solution, Defined transition requirements, Engaged stakeholders, Prepared Business Case and test case for UAT, Reported requirements, Processed Optimization.

Designed test strategy and helped execute UAT in JAD sessions with Service Owners, Business Users and Stakeholders to explain the changes and make sure the functionality is well understood.

Pre-construction and Post-construction walkthrough of requirement User Stories to Development and QA Team.

Gave Demo to Business product owner (actual Business User/ manager) for the newly developed changes and take final completion signoff on the developed requirements / functionalities.

Used SQL for writing queries and data analysis.

Environment: Agile, Oracle EBS, MS SharePoint, MS Office 365, SQL Server, HP Service Manager, Microsoft Visio, Power BI.

Education:

Masters in Business Administration (IT & Finance), India

PG Diploma in Software Engineering, India

Certified Linux Administrator, CLC, Grayslake, IL

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