Steven Hirschfeld

801-***-****

Salt Lake City, UT

adlmxq@r.postjobfree.com

https://www.linkedin.com/in/hirschfeld7/

CAREER PROFILE:

Inside Sales and Customer Service experience with high quality and standards.

SKILLS:

Customer Relationship Management (CRM) Windows-based software (Word, Excel)

EXPERIENCE:

Customer Service Rep, Wells Fargo, Salt Lake City, UT 10/2019-12/2020

• Maintained 100% Quality Assurance scores for 3 consecutive months

• Assisted customers with password resets, money transfers, website navigation, and claims

Writer, Self-Publishing, San Diego, CA 7/2017-10/2019

• Researched, wrote, and published: San Diego Travel Guides for 2018-2019

Sales Rep, eHealth Insurance, Salt Lake City, UT 8/2015-7/2017

• Helped retirees and disabled people explore their Medicare options and complete the enrollment process

• Adhered to regulations of the DOI and CMS with high quality sales and service standards

• Surpassed monthly sales and performance goals including on-call metrics

• Remained current about products and processes in a multi-product environment

Customer Service Rep, Customer Contact Channels, Salt Lake City, UT 1/2015-7/2015

• Provided customer support regarding health insurance benefits, claims, and enrollment

• Solved problems with customer computer operation and website navigation

• Assisted United Healthcare customers with issues regarding the insurance marketplace

Temporary Consultant, Solomon Page, Salt Lake City, UT 3/2014-9/2014

• Assisted Financial Advisors with licensing, continuing education, and appointments

• Assisted branch employees and clients with account maintenance (40-50 calls/day)

Agent, Teleperformance, Salt Lake City, UT 4/2012-2/2014 (Intermittent dates)

• Assisted CenturyLink customers with billing and opening new accounts

• Awarded "Blue Diamond Club" membership for being the top performer at my site.

Investment Call Center Sales Rep, Wells Fargo Advisors, Salt Lake City, UT 11/2008-3/2011

• Opened 500 accounts per quarter with average funding over $25,000 for over 2-years

• Assisted customers with the Wachovia website integration to Wells Fargo from the merger

EDUCATION:

BS, Marketing, University of Utah, Salt Lake City, UT

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