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Service Customer

Location:
Fort Lauderdale, FL
Posted:
April 12, 2021

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Resume:

Wilma G. Vasquez

*** *** ****, *********, ** ****4

954-***-****

adlmwc@r.postjobfree.com

Professional Strengths:

Distribution Management

Quality Assurance

Inventory Control Processes

Standards / Procedures Compliance

Continuous Process Improvement

Vendor and Staff Relations

Transportation / Materials Handling

Financial Analyses

Professional Experience:

PCM Parts Coordinator Management E2E February 2016 – July 2020

Wartsila North America, Inc. – Ft. Lauderdale, Fl.

Arrange all shipments Internationally for customer with contracts, services and purchasing with in compliance

We must be aware of all items distribute with in all International countries including from China to USA with compliance

Responsible to provide inventory status and reports daily to upper management, including CFO and CEO

Coordinate with accounting for all accounts payable, verify accuracy customer, vendors etc.

Ensure our distribution centers overseas, our broker and customers we have inventory we release all within 24 hours

Monitor all expenses including; Product, Discounts, Port, Trucking Company, Broker, etc.

Monitor activities with all carriers upon all shipments with document requirements per customers shipment destination

Responsible to maintain daily global movements, payments, inventory reports for CFO, Executive VP, and CEO

Maintain daily open communication with overseas factories, clients, brokers as well as internal with the sales department and vendor compliance

Provide daily updated internal reports to update daily inventory control log, included with all our engines, propellers, seals, bearing, equipment’s, 2Strokes, 4Strokes, etc. within our global activities

Control all internal updates that can be process with all the documentation required

Created and implemented the educated, rules and regulations that applied with the territories

Coverage on our 24/7 on calls for all emergencies required within our territories

Coverage internally with our colleagues

Administration Coordinator August, 2014 – June, 2015

Somerset Academy – Pembroke Pines, Fl.

Actively involved in the development of school safety protocols

Responded to emergency situations and calls promptly

Patrolled interior and exterior school grounds looking for vandalism, unsafe conditions, suspicious activity and truant students

Investigated incidences, prepared detailed reports and, when necessary, acted as liaison with local hospitals, and law or fire officials

Address concerns from students, parents and school staff, update all issue with all parties

Monitored heavy activity areas such as cafeteria, playgrounds, gym and hallways, etc.

Recorded suspicious and presence of unauthorized persons to appropriate parties

Screened school visitors issued passes and kept visitor log

Examined doors, gates and windows to ensure sufficient security

Operate a two-way radio device to communicate with other Guards and Administration Staff

Provided security for during and after school events, as well as open houses and public meetings

Logistics Traffic Specialist September 2012 – November 2013

Heys USA Global, Inc. - Weston, Fl.

Arrange all shipments Imported from China to USA with compliance

Responsible to provide inventory status and reports on a daily basis to upper management, including CFO and CEO

Coordinate with accounting for all accounts payable, verify accuracy customer, vendors etc.

Ensure broker and warehouses in the USA received inventory within 24 hours

Monitor all expenses including; Port, Trucking Company, Broker, etc.

Responsible to maintain daily Import movements, payments, inventory reports for CFO, Executive VP, and CEO

Maintain daily open communication with overseas factories, clients, brokers as well as internal with the sales department and vendor compliance

Provide daily inventory control log, including all 3PLs on the west and east coast

Control on Drawbacks that can be process with all the documentation required

Created and implemented the first logistics manual and educated, rules and regulations that applied

Logistics Specialist – Logistics Division May, 2009 – August, 2012

Canon Latin America, Inc.- Miami, FL

Arrange all shipments Import/Exported shipments International, Caribbean, South America to United States.

Obtained and prepared all information/forms required by U.S. Customs to clear all overseas cargo

Processed and updated accounting company payments, insurance claims and assignment reports for all distributors

Maintained daily communication with company broker on all import entries and withdrawals

Coordinated with warehouse shortages and overages, inventory control and adjustments, procurement

Responsible for working directly with US CUSTOMS system, (ISF/Importer Security Filing “10+2”) to be summited and FDA Forms upon requirements

Responsible for summiting all documentation for all (Air/Ocean) shipments for immediate paperless release forms for CBP, recognize Incoterms, Airway Bill or Bill a Lading, Commercial Invoice and FDA if required

Responsible for working with AS400/E-mail/Excel/Microsoft Word, etc., all electronically filing

Familiarized with terms and codes, needed in the Import field requirements

Customer Service Coordinator Service Administration – Technical Division April 2004 – April 2009

Provided Authorized Service Facilities support on all Canon Camera/Video parts.

Received customer orders via; phone, fax, internet, process thru system

Provide customer service in receiving complaints, availability, shipping, handling, tracking and billing

Processed client files, billing records and credit, process all budget financial records.

Coordinated events for Camera/Video training facilities, including arrangements for catering and hotel reservation

Created reports on Camera/Video service productivity and recall information

Maintained office operations in Managers’ absences

Logistics Assistant – Logistics Division June 1997 – April 2004

Coordinated all shipments Import/Exported shipments International, Caribbean, South America to United States.

Obtained and prepared all information/forms required by U.S. Customs to clear all overseas cargo.

Processed and updated payments, insurance claims and assignment reports for all distributors.

Maintained daily communication with company broker on all import entries and withdrawals.

EDUCATION

Mercy College / Bronx Community College, Bronx, NY

Major: Business Administration / Computer Science

Professional Development:

Financial Analyses, develop procedures for improvement, Import/Export documentation, regulations and procedure’s, working directly with US Customs, ISF (Import Security Filing “10+2” System), CBP/Customs and Broker Protection; CBP3461,7501, Bill a Lading, Airway Bills, Freight Bill, Incoterms, MPF (Merchandise Processing Fee/Ocean $.3464 USD), HMF (Harbor Process Fee/Ocean $.125 USD),Import-Export Terminology Terms and Codes, Microsoft/Windows, Excel, MS400, Outlook, SAP

LANGUAGES

Fluent in English and Spanish: Speak, Read and Write

AWARDS

Canon Latin America Spirit Award, 2001 - “In Recognition of Your Outstanding Efforts”

This is an award, recognized by all my colleagues as the employee of the year.

Certificate of Participation, School of Continuing Education and Professional Development.

Employee of the Month, Service and Technical Division

Certificate of Achievement, Adapting to Change

Certificate of Achievement, Influencing for Win-Win with Style

Certificate of Service Plus, successfully demonstrating the skills

Certified with all Wartsila Engines and Products



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