BOIKANYO MOSSI

Address: **** ****** ******, ********* **** 1, Soweto1862

Email: adlmv4@r.postjobfree.com

Looking forward to be Customer Service Representative in a fast-paced environment, utilizing exceptional negotiation, troubleshooting, and problem resolution skills to handle high volume inbound customer calls, and to provide high quality customer service to the public.

EXPERIENCE

DECEMBER 2012-FEBRUARY 2014

CEO: ITUMELENG MOLOTSI- 011-***-****

BRAND ACTIVATOR, BRAND EXPOSURE

To organize events to promote new or existing products if clients. Engaging with customers and educating them about product. Seeking and calling potential client for wall mural space in Soweto. Receiving and making calls. Dealing with suppliers.

JUNE 2017-NOVEMBER 2019

OPERATIONS MANAGER: ANDREW MOSTERT-078*******

BARISTA, the daily buzz,co

Preparing and creating cold and hot beverages. Stock taking and administration. Customer service at its best.

DECEMBER 2019- CURRENT

CUSTOMER EXPERIENCE & MARKETING MANGR: KOKETSO MOLEBALE 076*******

BARISTA/HOSTESS/GUEST RELATION OFFICER, DIGICARS

Welcoming clients and suppliers. Answering calls. Handling complaints or enquiries. Offering beverages while they wait for the staff member to attend to them. Assisting clients with the kiosk screens. Assisting in coffee shop at times. Using the CRM system to connect to sales agent and being the first contact to leads.Taking pictures of car deliveries. Ordering stationery.

EDUCATION

JULY 2018

NAIL TECHNICIAN, face2face

Application of acrylic and gel nails

JANUARY 2007-DECEMBER 2010

HIGH SCHOOL, CRWAFORD COLLEGE LONEHILL

GRADE 8 -GRADE 11

SUBJECTS: MATHS,ENGLISH,DRAMATIC ARTS,ACCOUNTING,BUSINESS ECONOMICS,LIFE ORIENTATION,

SKILLS

Interpersonal

Prioritzing

Communication

Multitasking

Problem solving

Technical skills

ACTIVITIES

I am very passionate about helping out in outreach programs, both elders and abused children who only seek love and attention. I love to empower my fellow youth to always push themselves and to have goals and drive. Reading helps with growing.