CURRICULUM VITAE

Mohammed Qadeer

*-*-***/* ********** colony, Punjagutta,

Hyderabad – 500 082

Mobile: +91-897*******

Email:adlmuz@r.postjobfree.com

Objective:

Aim to be in a good position in an esteemed organization that gives me a scope to update my knowledge and skills in accordance with the latest trends and to be part of a team that dynamically works towards growth of the organization.

Currently working:

Joined G.O.C (Google Operation Center) as Senior Customer Care specialist in May 16th 2020 till 8th April’21 with the same roles and responsibilities which was in Accenture Solutions (as the complete process from Accenture to GOC).

Work Experience:

Organization: Accenture solutions

Designation: Business Operations Associate from 26th Feb 2018 to May 15th 2020.

Google Display & Video360

Monitor campaign delivery to ensure campaigns are running as expected and targeting objectives are met including checking daily reports and providing troubleshooting support for trafficking issues related to creative, publisher implementation, and escalating to third party vendors when necessary.

Collaborate with team members by providing guidance on how to continually improve operational processes, supporting systems and communication channels where needed.

Serve as an Ad Operations expert for interdepartmental questions that may arise and provide solutions; acting as a strategic partner and providing consultation to clients on the correct setup of campaigns, tagging of clients’ sites, and the use of web technologies to meet client needs.

Hands-on knowledge of ad serving systems and advertising tracking technologies, especially Google

Marketing Platform.

A passion for all things digital, including a good understanding of industry trends and web technology developments and how they can be used to deliver category defining media solutions.

Work Experience:

Organization : Tech Mahindra

Designation : Senior Associate from 15th March 2017 to Jan 25th 2018

Process : Telstra (Australia)

Telstra Corporation Ltd. (known as Telstra) is an Australian telecommunication and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. Telstra is Australia's largest telecommunications company.

RESPONSIBILITIES:

Responsible for answering the incoming calls.

Fixing the issues by trouble shoot to fix landline phones and scheduling and rescheduling the appointment of the customer with the technician.

Activating and deactivating the call diversions by providing the proper information.

Reprogramming the customer’s phone line if required and adding and removing the facilities.

Work Experience:

Organization : GENPACT INDIA PVT.LTD (17thDecember 2010 to 02nd April’2016)

Designation : Process Developer

GO DADDY:

Go Daddy Inc. is an American publicly traded Internet domain registrar and web Hosting Company. As of May 2017, Go Daddy has served approximately 17 million customers and had over 6000 employees worldwide

RESPONSIBILITIES:

Assisting customers with queries regarding domain and hosting services and guiding the customer with the appropriate plans.

Maintaining the CSS (Customer Satisfaction Survey).

Providing the sales update to the team.

Following up with the team to reach the daily targets in absence of manager.

Helping the team members in closing the sales.

Driving the sales in team.

Helping the team mates to reach their target.

Updating the team sales to the Management in the absence of the manager.

VFS (Visa Facilitation Services)

RESPONSIBILITIES:

Being a customer service provider to VAC and Embassy, we provide information and status on the visa applications for the people traveling from UK to different Schengen countries.

Updating the Dashboards

Keeping an eye on the websites for updates and updating the team with the same.

Resolving queries on the floor.

Taking supervisor calls if required

Handling different sub processes /queue calls.

Providing SL reports to the team.

Publishing the daily login logout reports along with break defects.

Providing updates weekly/Bi Weekly/Monthly and QBR Reviews.

Providing the status updates to the applicants over chat (Spain)

Providing application status for the applicants traveling from London to Schengen countries (Spain,Italy,Ireland,Hungary,Belgium,Germany,Swisszerland,Netherlands,Greece,Sweden,Denmark also people traveling from London to India)

Booking appointments online people traveling from London to Belgium.

Sending the escalation tracker to the client.

Closing the escalation tracker.

Educating the team with HR Policies.

Achievements:

●Awarded certificate of recognition for exemplary performance (Silver and Bronze Awards).

●7 Silver awards upon exceeding the expectations.

●Multitasking Appreciation from AVP of the Process.

●Key contributor for process development.

●Awarded certificate from AVP for multitasking.

●Promoted as Process Developer in 24 months.

●Taking escalation calls.

●Managing the queue.

●Updating the team with process Updates.

●Grooming the new joiners to achieve the targets.

SKILLS:

●Excellent communication and organizational skills

●Knowledge of working on MS Excel, Word and Power Point.

●Faster learning curve, flexible and adaptable to any kind of surroundings and situations

●Result-Oriented, Creative.

Academic Profile:

●Bachelor in Business Administration from Madurai Kamaraj University.

●Intermediate from source one junior college.

●SSC from Mount. Helicon Public School.

Personal Profile:

Name : Mohammed Qadeer

Father’s Name : Shaik.Shabbir

Date of Birth : 18-06-1981

Marital Status : Married

Language Known : English, Hindi, Telugu and Urdu.

Interests and Hobbies : Listening to Music, Surfing the net.

It will give me a great pleasure to be a part of your esteemed organization, promising to do my best.

Date: (Mohammed Qadeer)

Place: Hyderabad

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