Special project management
Resume:
Saralee T. Bell
Lithonia, Ga 30058
***************@*****.***
PROFESSIONAL SUMMARY
Special Projector Coordinator with extensive project management and marketing experience, strong written and verbal communication skills, attention to detail and exemplary interpersonal relations.
Proven experience providing customer support with casework management and constituent services skills in busy environment for public utility with different industry employers.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
TECHNICAL EXPERIENCE
Software/Databases: Microsoft office, Word, Excel, PowerPoint, Outlook, Access, Adobe, Teams,
Methodologies: Constituent Services, Casework Management, Management, Collaboration
Others: Communications, Leasing, Customer Service, Software management
PROFESSIONAL EXPERIENCE
DEKALB COUNTY COMMISSIONER MEREDA DAVIS JOHNSON October 2019 - Current
DECATUR, GA
CONSTITUENT SERVICES/SOCIAL MEDIA LIASON
Manage constituent services casework files on behalf of Director of Constituent Services
Maintains a resource list of all contact persons necessary for the implementation of projects/events.
Collects, organizes, updates and disseminated newsletters, and other publication materials pertinent to program; may work with publications department when necessary.
Performs related duties as required. Ability to creatively solve difficult and complex problem. Ensure projects are feasible and objectives are attainable.
Creatively coordinate all projects, resources to ensure potential issues are avoided. Resourcefully devise solutions to issues that arises in a timely manner
Ensure projects are moving along according to budget
Make use of outstanding, friendly yet professional communication skill.
Oversee multiple projects across all phases of development
Maintained utmost discretion when dealing with sensitive topics
Answering inbound calls and making outbound calls, sending correspondence by mail and email
Responds to routine questions or complaints; researches problems/complaints, and initiates a resolution for problems
COLUMBIA RESIDENTIAL Feb. 2015- Sept. 2018
ATLANTA, GEORGIA
LEASING MANAGER/ CUSTOMERS SERVICE SUPPORT
Compile and process public housing files for approval. Conduct interviews to qualify low income families for housing
Quickly answered customer questions and complaints and repeatedly solicit customer feedback, all to ensure high-quality service. Respond to telephone inquiries from prospective tenants
Show vacant/model apartments and receive applications from applicants. Compile, process, and follow up on all lease related paperwork lease re-certification paperwork conventional and affordable.
Assist with various clerical duties (typing, filing, answering phones, etc.) as needed.
Handling Case management Data, entering into system doing their background and credit check then compose in file system. Assist manager with providing customer service assistance as needed to property residents.
Routinely update the Company’s property management software system with relevant tenant information.
EDUCATION
Colorado Technical University
Bachelor of Science, Cyber Security/ Computer Security
January 2019- March 2021
Gwinnett College of Business
Associate of Science Degree in Business/
Computer Information Systems
Jan 2015 - Apr 2017
HONORS
President’s List (4.0 GPA)
Dean’s List (3.50 GPA or higher)
Certification
COMPTIA Security + (SYO0-401)
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