Whitley Helsley
*******.*******@*****.***
**** ******** **** **********, **, 4771
5
COLUMBIA COLLEGE
Chicago, IL
Bachelor of Arts (B.A.) Audio Arts and
Acoustics (Jan 2010)
EDUCATION
Team Management
Documentation ability
Customer Service
Creating Schedules and Timelines
Lighting
Audio
Loss Prevention
Business Operations
ADDITIONAL SKILLS
Responsible creative support worker and team leader always ready to contribute to team and company success. Dedicated to tackling any task and efficiently completing all work. Love leading teams, assigning tasks, and following up.
CAREER OBJECTIVE
PRODUCTION SPECIALIST
Crossroads Christian Church, Newburgh, IN / Aug 2013 - Jun 2020
PRODUCTION SPECIALIST
PSAV Event Technology, Seattle, WA / Feb 2012 - Jul 2013 SHIFT SUPERVISOR
Starbucks, Seattle, WA / Nov 2010 - Jun 2011
EXPERIENCE
Lead a team of staff and volunteers responsible for producing a live service.
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• Load content for services.
• Program audio and lighting for weekly services.
Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
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Inspected quality of finished products, making minor repairs to meet project expectations.
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Set up and operated production equipment according to daily work orders and safety procedures.
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• Operated hand trucks, forklifts and scissor lifts.
• Was awarded employee of the year in the city of Seattle. Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
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Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
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Set up and operated production equipment according to daily work orders and safety procedures.
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• Recorded production data in daily logs.
Inspected incoming supplies to conform with materials specifications and quality standards.
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Trained 30 employees in effective work procedures and performance strategies to optimize operations.
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Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
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Collaborated with team members to improve performance and implement training updates.
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Created and improved daily operational plans including production schedules and optimizing task flows.
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Assisted upper management with daily operations to meet standards of service and quality.
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Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
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Completed opening and closing duties to facilitate business operations.
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Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
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Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
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Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
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References available upon request
REFERENCES