Customer Service Receptionist

MANUEL MAMPOYILA

** ******

Kilamba Kiaxi/ Luanda/ Angola

+244-*********

******.*****@*******.***

PROFESSIONAL SUMMARY

Guest-oriented professional with a strong background in, seeking to take next career step as Receptionist. Highly skilled in managing clients needs while quickly addressing and correcting issues.

SKILLS HIGHLIGHTS

Guest services

Facilities management

Strong effective communication skills

Ability to solve problems with customer over phone

Excellent written, verbal and listening skills and the ability to remain calm in stressful situation

Respond to telephones, e-mail and in-person inquiries for clients

Type forms of letters, reports and memos as necessary

PROFESSIONAL EXPERIENCE

06-06-2015-08-10-2018

Recepcionist

Hotel Belo Horizonte- Luanda/ Angola

Greet and register guests, providing courteous service to ensure optimal customer satisfaction and experience.

Provide accurate and appropriate information to guests and customers regarding services.

Answer phones for reservation and check online booking system to prepare facilities and anticipate guests needs

Respond to guest requests and handle guests issues;investigate and report issues or complaints to management

Prepare guests bills and process cash and credit /debit payments;balance cash drawer at end shift

EDUCATION

Graceland College

High school diploma

Luanda/ Angola

Hospitality and commercial college

Certificate (English)

Cape Town/ South Africa

Saylor Academy

Certificate (Customer Service)

Luanda/ Angola

IDIOMS

English

Portuguese

French

Spanish

Contact this candidate