Manager Assistant

Jon A. Dorman, CFE

Columbus, GA ***** 407-***-**** *********@*******.*** www.linkedin.com/in/jon-dorman-cve

Senior Executive Venue Director

Highly accomplished, multifaceted, detailed-oriented senior level manager with extensive experience in logistics, customer service and marketing. A master at managing multiple tasks, inspiring initiative in staff, identifying new revenue streams and meeting deadlines.

Collaborated with the Red Cross to successfully plan and execute a shelter during Hurricane Irma to accommodate over 200 displaced individuals.

Arranged and coordinated the first outside World Wrestling Entertainment (WWE) event which produced a sellout crowd of 72000 attendees.

Transformed areas to be used for pre and post show events, and special events, with very successful results.

Restructured Ice Rink staff to gain more efficiencies and provide a higher level of service to the clients and customers.

Increased ticket sales and events by over 100% in two years.

Successfully negotiated contracts with promoters to obtain top producing acts in arenas with lower capacities – Fleetwood Mac, Eagles, Pit Bull, Kane Brown, Bob Seger.

Successfully worked with Broadway Across America and Jam Theatrical in multiple venues across the country

Managed and maintained budgets ranging from $5.3 million to over $20 million

Negotiated several multi-year contracts with professional sports teams, major reoccurring family touring shows, fairs and carnivals

EMPLOYMENT HISTORY

Columbus Civic Center, Columbus GA Feb 2017 – May 2019

Executive Director

Promotes and develops the use of the Civic Center for sporting events, concerts, conventions, and local and civic events to promoters, agents, and local businesses and organizations. Supervises the booking and scheduling of events, rental rates, and contract settlements; approves marketing and advertising packages; works with major clients such as hockey, basketball, and arena football leagues, food and beverage vendors, and event ticketing agencies in negotiating contracts and leasing requirements.

Interviews, hires, trains, assigns, supervises, evaluates, and disciplines from 50 to over 100 personnel.

Provides policy-level direction for box office, food and beverage service, and facility operations and maintenance.

Prepares monthly and quarterly income, inventory, and facility inventory reports.

Develops and administers the annual revenue and operating budget; recommends new revenue sources; monitors approved budget and authorizes expenditures.

Analyzes and investigates complaints and concerns from the Mayor, City Manager, public officials, and the general public; recommends course of action for problem resolution.

Develops, communicates, and monitors policies, procedures, technology, performance standards, work productivity, and work flow to ensure continuous quality improvement for the center.

Prepares short- and long-range plans including financial analysis and project review.

Help develop staff goal and held individuals accountable

Performs other related duties as assigned.

AEG Bakersfield, Bakersfield CA Oct 2013 - Aug 2016

General Manager

Direct and oversee all aspects of the promotions, overall management and profitable operation of the five (5) facilities (Rabobank Arena, Theater and Convention Center, Bright House Networks Amphitheater, San Joaquin Community Hospital Ice Center) in accordance with AEG policies and procedures.

Plans, organizes, coordinates and directs all venue activities and personnel engaged in the functions of venues operations and maintenance, marketing, finance, security and event services.

Evaluates existing policies and procedures and recommends improvements which reflect the needs of the facilities within AEG guidelines.

Determines and evaluates organizational structure and staffing requirements of four venues and all departments

Assures the development of staff as it relates to personal and professional growth and training as well as employee development plans and performance assessments.

Establishes and maintains effective working relationships with the client, corporate leadership and those within the entertainment and sports industry and community.

Negotiates all contracts and agreements for all major events and tenants.

Directs the development and execution of a detailed operating budget for all arena related revenue and expenses. Develop and oversee the arena capital budget for all venues.

Supervise the development and analysis of event pro-formas to include facility rental, ancillary revenue streams and event related expenses.

Oversee, implement and monitor a detailed operating budget and financial reporting systems as outlined for all applicable revenues and expenses for the complex and individual venues and departments. Add size of budget

Analyze and approve all sponsorships ranging from $2,000 to multi-million dollar naming rights deal.

SevenVenues, City of Norfolk, Norfolk VA Jan 2011 - Oct 2013

Assistant Director

Assist the Director of the Department of Cultural Facilities, Arts, and Entertainment in the promotion and management of the City’s cultural, sports and entertainment facilities.

Facilitates and reviews all department events and work efforts

Participates in employee selection, development, and performance reviews.

Executes and approves event financial statements.

Reviews event lease agreements and vendor contracts.

Oversees the managers of Marketing, Booking, Event Management, Operations, Engineering, Food and Beverage Service, Box Office, Accounting, and Administrative Office Management.

Aggressively seek out new sources of revenue through programming historically unused areas for events

Negotiate agreements with promoters and agents for rentals and concert buys

Developed programs, concerts and events for unused plaza area of the venue.

Orlando Venues, City of Orlando, Orlando, FL Aug 1987 – Jun 2009

Deputy Director/Division Manager - 1997-2009

Assist in planning, organizing and directing all functions of five facilities within Orlando Venues to ensure efficient and effective operations.

Directs, through subordinate supervisors, facility setup, changeover and maintenance operations.

Acted as primary contact with the NBA Orlando Magic, NCAA, Concert Promoters and Artist Agents

Negotiate agreements with promoters and agents for rentals and co-promotions.

Review and recommends additions or changes to operational policies and procedures; ensures adherence by department personnel.

Assist in planning and coordination of budget preparation; recommends expenditures of budget funds

Schedule, negotiate and execute lease agreements, user contracts and revenue collection of user fees for all facilities with Orlando Venues.

Develop and maintain liaison with outside organization, agencies and firms providing services with the Orlando Venues.

Coordinate and assist supervisory personnel in recruiting, interviewing, selection, training and disciplining of employees.

Act in the capacity of Director, in his absence.

Event Manager - 1995-1997

Performed professional, public relations and managerial work in the area of public assembly management.

Worked closely with key personnel assigned in the development and implementation of marketing and promotional programs for all the Orlando Venue facilities.

Oversaw the coordination of client operations and technical needs while managing five event coordinators.

Coordinated sales efforts with box office personnel.

Reviewed and recommended execution of facility use contracts and ensured documents are correct and complied with departmental and City policies.

Represented the Director and Deputy Director at City Council meetings, conventions and other related events to help promote Orlando Venue facilities.

Established and maintained close relationships with promoters, clients and patrons to ensure a continual flow of high-quality events for Orlando Venues

Assistant Arena Operations Superintendent - 1994-1995

Performed responsible supervisory and administrative work assisting in planning, coordinating and directing set-up operations at the arena.

Event Coordinator - 1987-1994

Organized and directed high profile sporting events, concerts, conventions and corporate meetings at the Amway Arena, Bob Carr Performing Arts Center, Florida Citrus Bowl and Orlando Expo Center.

EDUCATION AND PROFESSIONAL DEVELOPMENT

IAAM Senior Executive Symposium, Cornell University.

IAAM Public Assembly Facility Management School, 1998.

Bachelor of Arts in Public Administration, University of Central Florida.

Associates in Arts General Business, Valencia Community College

Visit Columbus GA Board Member, 2017 - Present

Visit Bakersfield, Bakersfield CVB Board Member, 2013 – 2016

Virginia Stage Company Board of Trustees, 2011 - 2013

FFMA Scholarship Committee, 2004.

IAAM International Stadium Management Committee, 2002-2005.

IAAM District V Scholarship Committee, 1998-1999.

International Association of Assembly Managers, 1997-Present.

Florida Facility Managers, 1997-2010.

CERTIFICATIONS

IAVM Certified Venue Executive, 2012 – Present

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