SUMMARY

Determined, hard-working, self-motivator who is able to think critically, trouble shoot, and work with people of all levels within the organization from varying backgrounds. Possesses excellent verbal and written communication skills as well as fluent in Microsoft Office. Proven success in inventory control and food cost management.

EXPERIENCES

Material Damage Telephone Claim Representative August 2019 – Present

National General Insurance Winston-Salem, NC

Licensed North Carolina Automobile Claims Adjuster

Examine and investigate facts of loss to determine coverage & liability

Initiate investigations in motor vehicle accidents by gathering facts and evidence with all involved parties

Document file activity – contacts, photos, police reports, damage estimates

Determine subrogation and fraud potential and refer to the concurrent unit when potential exists

Telephone customer service

Utilize EPIC, ISO, Lexis Nexis to obtain knowledge pertaining to motor vehicle accidents and the involved parties

Operations Manager July 2018 – August 2019

Ashley Furniture Homestore Winston-Salem, NC

Use of a multi-line phone, Microsoft Office, ProfitWindows

Customer problem solving – delivery issues, damaged product, delayed products

Billing and receiving parts, orders, and trucks

Daily balancing – all monies and financing

ACH funding – request and apply funding from multiple finance companies

Maintain staffing, train and coach office staff, check over and submit payroll bi-weekly

Order supplies: office, ink, finance applications, cleaning, Protect-A-Bed

Assist in inventory

Store Supervisor Feb. 2017 – July 2018

Lidl US Winston-Salem, NC

Was among the first group of Supervisors for the new grocery chain in the US

Trained all of the associates for the first round of opening stores at the Regional Distribution Center

Along with opening my home store, I also helped open up two other stores in the area

Trained Supervisors and associates at my home store to prepare them for their stores opening

Being new, helped build a firm customer base at my home location

Contributed to improving shrink through inventory and ordering

General Manager in Training

DEB Foods, Inc. (McDonald’s) Winston Salem, NC

June 2015 – Feb. 2017

Manage & coach team members to improve their own abilities

Reviewed and executed inventory control to maximize profits through lowering food cost and increasing inventory turnover leading to a 0.9% increase in profits

Developed, implemented, and maintained a food waste management book to decrease daily food waste totals from $60 to $35

Upon transferring stores, decreased food cost from a 4.8% to a 3.4% leading to an increase in profitability

Customer Service Associate

Lowes Home Improvement Winston Salem, NC

Feb. 2015– May 2015

Stocked and organized the Outdoor Power Equipment department

Finalized sales with customers

Special ordered products for customers

Shift Manager

Biscuitville Inc. Midway, NC

April 2014 – Aug. 2014

Maintained adequate inventory levels with daily counts and accurate orders

Cash management

Shift management

Shift Manager

DEB Foods, INC. – McDonald’s Winston Salem, NC

July 2007 – Feb. 2014

Trained and coached fellow team members

Cash management

Shift management

EDUCATION & CERTIFICATIONS

Bachelor of Science – Graduated Health and Physical Education May 2013

High Point University

Certified Store Manager from Hamburger University July 2016

Chicago, IL

www.linkedin.com/in/katelin-florane

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