Social Media Service

ASHLEY KEENAN

Ada, OK ***** 580-***-**** **************@*******.***

QUALIFICATIONS PROFILE

Highly adept professional possessing more than six years of customer service experience complimented by superior computer skills. Diligent individual retaining fervent motivation and requisite skillset to deliver creative enhancements to any organization.

Core Technologies/Skills

Languages

Advanced proficiency in Spanish and English languages.

Software

Microsoft Word, Excel, PowerPoint, and Outlook Proficiency, Linux, Python, Zoom, and Squarespace Website management.

PROFESSIONAL EXPERIENCE

McCall’s Chapel, Ada, Oklahoma

Director of Marketing Technology, September 2020 – Now

Streamline social media accounts to positively impact non-profit organization image. Develop creative content posts on Facebook and Instagram to increase followers and broaden organizational footprint. Analyze customer relationship interactions utilizing CRM software. Organize non-profit fundraising campaigns. Establish training curriculum for new hire onboarding procedures. Contribute innovative ideas at Board Meetings geared towards improving business processes. Diagnose computer issues and provide prompt solutions and maintenance to ensure maximum efficiency. Maintain, update, and customize Squarespace website.

Contract, Ada, Oklahoma

Social Media Marketer, March 2019 – August 2020

Managed social media pages for Professional Mixed Martial Arts fighters. Created engaging content to promote the athlete and strengthen their brand. Posted original content including healthy meal pictures, fitness plans, and motivational material. Edited owner material to ensure streamlined view and consistent theme. Developed athlete resumes highlighting their accomplishments and accolades.

The Chickasaw Nation, Ada, Oklahoma

IT Service Tech I, December 2019 – May 2020

Troubleshot network related issues. Installed and configured software. Set up scan to email and scan to folder. Remote access solution implementation and support. Maintained a high level of customer service at all times. Ensured timely resolution of service tickets in a fast-paced environment. Escalated service requests that require engineer level support.

Freelance Computer Repair, Ada, Oklahoma

Computer Repair Technician, August 2016-March 2019

Removed laptop and desktop viruses. Installed various operating systems. Optimized existing hardware and software including processing necessary upgrades. Replaced defective hardware such as laptop screens, graphic cards in desktop, installing new RAM, etc. Performed routine computer maintenance.

East Central University, Computer Science Lab, Ada, Oklahoma

Help Desk Assistant, August 2018 – December 2018

Aided students with various programming assignments. Fixed issues with the system or alerted system administrators to issues occurring on the network if I was not able to correct them myself. Killed processes that were blocking or slowing down the network. Monitor system for unauthorized users. Utilized Linux command line and operating system.

LegalShield, Attorney Resources, Ada, Oklahoma

Bilingual Quality Assurance Consultant Team Lead, August 2013 – August 2015

Prepared reports in Excel for executive leadership. Prepared and delivered PowerPoint presentations each month discussing company changes, goals, etc. Developed team building games and exercises. Answered member calls regarding legal matters and assigned them appropriate attorney in their area. Extensive knowledge of memberships to ensure members received full benefits included with their plans. Managed all Spanish memberships. Diffused various member concerns and complaints with high member satisfaction rates. Ensured team was meeting and setting new goals.

McDonalds, Ada, Oklahoma

Crew Shift Manager, December 2009 – August 2012

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Counted and recorded cash drawers during shift changes. Boosted shift requirements for service times and quality standards. Managed up to 30 crew members per shift. Transferred deposits successfully to bank at beginning and end of shift. Overcame customer complaints to ensure excellent customer service.

EDUCATION HIGHLIGHTS

East Central University, Ada, OK

Bachelors in Computer Science (2019)

Outstanding Computer Science Major (Senior) Award (2019)

Outstanding Computer Science Major (Junior) Award (2018)

GPA: 3.9

Built my own computer with Linux Arch as the operating system.

2nd Place in Oklahoma State Speech Competition (2018)

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