Shakila Naz

Birmingham

Work Experience

Shop Assistant

Abis news - Birmingham

May 1992 to Present

Responsibilities

Opening the shop

Sorting newspapers in to correct piles

Stock taking

Organising shelves

Working on the till

Serving customers

Attending phone calks

Going cash and carry for stock

Building relationships with customers

Stock rotation

Dealing with customers in a kind and polite manner Offering assistance if needed

Always making sure the customer is happy

Currently doing a few voluntary hours when needed

Accomplishments

As this shop was I family business I learnt the ropes pretty quick after a couple of years I was able yo run the shop by myself. I made good relations with the customers interacted well with other retailers and gained experience in retail and wholesale,

Skills Used

Communication skills is very important in role because I had to communicate well with the customers to make a business and to maintain a kind of bond between me and the customers and other wholesallers.

Support Worker

Fitzroy - Birmingham

February 2020 to July 2020

Working with adults with learning disabilities and mental difficulties Carrying out their personal care, housekeeping such as cleaning, washing and drying Taking them out to complete social activities including shopping, walks and drive however due to COVID 19 we were limited in their outings so carried out a lot of in house activities including board games, quizzes and dancing

Carried out various activities with the individuals which included cooking and baking as well as arts and crafts particularly during the Easter period

Report writing and keeping assessments up to date

Pressure area care

Barrier care

Disposing of clinical waste

Dealing with aggression

Dealing with incontinence

Dealing and understand service

Skills Used

Social skills -interacting with service users,their families and other service providers eg doctors, nurses, opticians,dentists, hairdresser etc

Intellectual skills- communicating with service users through verbal and non verbal communication eg body language facial expressions, verbal communication etc Spiritual and emotional skills - able to identify the spiritual and emotional needs of service users eg if a service users like to go to church on a Sunday make arrangements for them to attend church on the day they like go etc.

Care Assistant

Orchard Care Homes - Birmingham

September 2019 to February 2020

Responsibilities

Attending the needs of elderly service users with dementia. Assisting with all aspects of personal care eg bathing, toileting, oral care, dressing, undressing, hair care,nail care feeding etc.

Making beds,setting fables for meals, making teas and drinks. Arranging activities indoor and out.

Manual handling equipment

Organising events for service users

Taking service users shopping

Report writing and keeping assessments up to date

Pressure area care

Barrier care

Disposing of clinical waste

Dealing with aggression

Dealing with incontinence

Dealing and understand service

Dealing and understanding service users with dementia, Parkinson's, cancer, etc Accomplishments

Through my role as a care assistant I feel I have accomplished a sense of satisfaction as I have made a difference to the lives of the elderly service users by making them feel secure and happy. Giving the individual service users my time and sense of humour making them feel at ease at all times.knowing that the service user is able trust me and confined in me without feeling vulnerable and insecure. Skills Used

Social skills -interacting with service users,their families and other service providers eg doctors, nurses, opticians,dentists, hairdresser etc

Intellectual skills- communicating with service users through verbal and non verbal communication eg body language facial expressions, verbal communication etc Spiritual and emotional skills - able to identify the spiritual and emotional needs of service users eg if a service users like to go to church on a Sunday make arrangements for them to attend church on the day they like go etc.

Care assistant

Yardley great trust - Birmingham

June 2014 to August 2019

Assisting older adults with all aspects of care to maintain daily living with respect and dignity. Care assistant

Birmingham city council - Birmingham

June 1999 to March 2010

Responsibilities

Attending the needs of elderly service users with dementia. Assisting with all aspects of personal care eg bathing, toileting, oral care, dressing, undressing, hair care,nail care feeding etc.

Making beds,setting fables for meals, making teas and drinks. Arranging activities indoor and out.

Manual handling equipment

Organising events for service users

Taking service users shopping

Report writing and keeping assessments up to date

Pressure area care

Barrier care

Disposing of clinical waste

Dealing with aggression

Dealing with incontinence

Dealing and understand service

Dealing and understanding service users with dementia, Parkinson's, cancer, etc Accomplishments

Through my role as a care assistant I feel I have accomplished a sense of satisfaction as I have made a difference to the lives of the elderly service users by making them feel secure and happy. Giving the individual service users my time and sense of humour making them feel at ease at all times.knowing that the service user is able trust me and confined in me without feeling vulnerable and insecure. Skills Used

Social skills -interacting with service users,their families and other service providers eg doctors, nurses, opticians,dentists, hairdresser etc

Intellectual skills- communicating with service users through verbal and non verbal communication eg body language facial expressions, verbal communication etc Spiritual and emotional skills - able to identify the spiritual and emotional needs of service users eg if a service users like to go to church on a Sunday make arrangements for them to attend church on the day they like go etc.

Care Assistant

BCC Yardley Grange EPH - Birmingham

January 1999 to June 2000

Responsibilities

Care given to service users in a residential care setting making sure that the service users is getting all that their need to maintain daily living within these setting Dressing,undressing, bathing, shower, toileting, changing incontinence pad regularly, feeding, making teas and other drinks, making and changing beds, delivering barrier care when needed, applying any prescribed creams and ointments for service users, pressure care, communicating, arranging activities indoor and outdoor, feeding etc

Accomplishments

I have accomplished a sense of understanding and satisfaction knowing that I have made a difference to service user/s life by been there for them when they need someone to help them,or to go with to a place etc. Knowing that a service user is able to trust you and confide in you without feeling vulnerable is a great accomplishment in itself.

I am able to recognise any changes within a service user through verbal, non verbal - body language,facial expressions,gesture and report back to senior members of staff. Skills Used

Various skills are used to meet the needs of service users as every individual has their own needs. As a carer I was using communication skills when interacting with service users,families team members office staff, other professional bodies eg doctors, dentists, opticians.communication is very important Care assistant

St Martha's - Birmingham

January 1998 to June 1999

Responsibilities

Maintaing all aspects of personal care foe the elderly. Bathing-shower-bath-bed bathing, toileting - changing incontinence pads etc, dressing, undressing,making beds changing beds, cleaning bedrooms, emptying commodes,assisting with using aids such as Zimmerman frames,walking sticks artificial limbs etc. using manual handling equipment- hoists,sliding sheets,bed pans, assisting with feeding,hair care,nail care, oral care etc making sure that the service users has their dignity and privacy respected at all times, communicating,listening, activities- dominoes,jigsaws,music, exercising, snd many more. Making breakfast, teas,etc.making sure that their environment is safe at all times,. Dealing with dementia,Parkinson's disease, cancer, aggression,etc. Report writing

Assessments records - making changes when needed.

Attending staff meetings

Working as part of a team and on own initiative.

Medication

Attending courses relevant to the job

Giving services users choices for meals, clothing, what they would like to do etc Supporting staff,service users and their families. Accomplishments

In my role as a care assistant I was always willing to help service users make the care settings as homely as possible for them.the service users were able to confide in me without feeling scared or vulnerable as I was easy to approach and talk to.

Knowing that during my time as a care worker I could make a service user happy and safe was a an accomplishment in it self for me.knowing that I have done the best I could for the people I worked with.

Skills Used

All sorts of skills are used in this this job communication skills- verbal or non verbal- facial expressions,gestures, body language.

Social skills- interacting with staff, service users, managers, families other professional bodies - doctors, social workers,dentists,pharmasist,hospitals etc. Emotional skills - empathy,listening, comforting service users and their families through emotional times eg bereavement .

Social skills- talking, going out for meals, day trips, picnics, theatre, appointments, in house activities board games,cards, arts and crafts, arranging religious events for certain service users. Education

OCN special needs 1

South Birmingham college - Birmingham

2000 to 2001

Certificate in caring for people

East Birmingham college - Birmingham

1997 to 1998

B-TEC First diploma in care

East Birmingham college - Birmingham

1994 to 1995

Sheldon Heath - Birmingham

1991 to 1994

Certifications and Licenses

Nvq level 3

September 2016 to Present

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