Darcey Miller

Cheney, WA *****

509-***-**** adlmk3@r.postjobfree.com

Professional Summary

I feel competent and comfortable in dealing with people and situations that are often complicated and high stress. Being a team player is very important to me and I have found that it is beneficial to both the client and the organization itself. I am passionate about integrating care with various resources within the community for the betterment of the client. It is extremely important to me to try and build a trustworthy rapport with individuals all while continuing to maintain ethical boundaries.

Skills

Experience in working with individuals with various needs

Case information confidentiality

Case management

Communication

Good listener

Dependable

Work well in high-stress situations

Ethical

Organized

Compassionate

Typing

Work History

09/2019 to 02/2021

DSHS Developmental Disabilities Case Resource Manager – Reason for leaving: needed full-time work after completing my master’s degree program

Developmental Disabilities Administration (DDA) – Walla Walla, WA

Assess individuals with intellectual and developmental disabilities to help determine proper caregiver hours and provide quality care support

Resolve problems and deliver solutions by collaborating with various government funding entities

Analyze data from assessments and follow-up services on financial, legal, crisis intervention, community referrals and outreach services

Coordinate referrals to community services by advocating for individual needs

08/2018 to 09/2019

Mental Health Case Manager *Reason for leaving: to complete my master’s degree

Comprehensive Healthcare – Walla Walla, WA

Assisted individuals who have severe and persistent mental illnesses to find housing

Monitored medications for those clients who are in their own homes.

Helped clients complete necessary paperwork for Social Security

Followed treatment plans using an EMR (Electronic Medical Records) system to help clients work towards their own goals

Provided symptom monitoring to ensure safety of the client as well as the community

Recorded comprehensive patient history and coordinate treatment plans with multi-disciplinary team members

Referred clients to other programs and community agencies to enhance treatment processes

Facilitated an IMR (Illness Management and Recovery) group for those who were diagnosed with schizophrenia, schizoaffective disorder or bipolar.

Worked closely with the judicial and correctional systems including judges, correctional officers, probation officers and attorneys

Developing client LRA (Least Restrictive Amendment) if it was deemed necessary after they discharged from an inpatient facility.

08/2017 to 08/2018

Developmental Disability Employment Case Manager *reason for leaving: client moved

Eastern Oregon Support Services Brokerage – Hood River, OR

Worked with an adult who has a developmental disability

Helped with transportation needs to and from appointments

Assisted with client’s employment and volunteering commitments

Worked on reaching goals such as weight loss and improving social skills

10/2014 to 03/2017

Medical Office Coordinator *reason for leaving: hospital was closing

Adventist Health Medical Group – Walla Walla, WA

Answered multi-line phones

Make/change patient appointments for multiple physicians

Updated Chart Connect (online medical charting system)

Faxed documents

Participated in everyday patient interaction

Delivered patient information, appointment results and insurance information to other office staff as needed for reporting and billing purposes

Cultivated relationships with specialists and other outside referral sources, communicating necessary patient information

Handled new patient intake paperwork, signed in returning patients and advised physicians when their patients were in the office awaiting examination

Communicated compassionately with patients while keeping medical information confidential

02/2002 to 09/2011

Lifeguard/Swimming Instructor *worked intermittently for 9 years due to being a stay-at-home mom with 2 children and moving to NC while my husband was in the Marine Corps*

Walla Walla YMCA – Walla Walla, WA

Lifeguard

Lifeguard instructor (in 2011)

Organized and facilitated the peer mentor swimming program (for physically handicapped and developmentally delayed teens)

Maintained a safe environment for the public swimming recreation and assisted handicapped individuals in the pool area

Instructed people of all ages in water safety protocol

Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities

Promoted fun, safe and inclusive environment by monitoring activity of all individuals and staff members in the pool area

06/2005 to 10/2006

Medical Office Coordinator *reason for leaving: moved to NC after my husband returned from a deployment overseas*

Blue Mountain Medical Group – Walla Walla, WA

Answered multi-line phones

Make/Changed patient appointments and information

Updated chart information

Faxed necessary documents

Participated in everyday patient interaction

06/2005 to 10/2005

Medical Office Manager

Dr Robert L. Johnson, D.O. Adult Psychiatry – Walla Walla, WA

Provided assistance with patients who suffer from a variety of mental health diagnoses

Completed necessary medical transcription documents from the physician

Communicated compassionately with patients while continuing to keep medical information confidential

03/2005 to 06/2005

Resource Room Para Educator

Walla Walla Public Schools – Walla Walla, WA

Paraprofessional substitute in the resource room

Assisted children in an elementary setting with math, reading and spelling

Worked one on one with children who had various learning disabilities

Helped teachers with necessary classroom paperwork

Education

02/2020

Master of Science: Mental Health and Wellness:

*Emphasis in Community Integrative Services

Grand Canyon University - Phoenix, AZ

06/2004

Bachelor of Science: Developmental Psychology

Eastern Washington University - Cheney, WA

06/2002

Associate of Arts: General Studies

Walla Walla Community College - Walla Walla, WA

06/2000

High School Diploma

Walla Walla High School - Walla Walla, WA

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