Software Assistant
Resume:
MischelleHolt
Garden City, MI 48135
********@******.***
OBJECTIVE
My goal is to use my skills and experience to build an extraordinary learning experience that is interactive and irresistible.
EDUCATION
EXPERIENCE
Colorado State University,
Ft. Collins, CO
Educational Leadership and Human Resources PhD program (3.9 GPA) ABD
Southeastern Oklahoma State University,
Durant, OK
CIS MS (4.0 GPA)
Bob Jones University, Greenville, SC
Elementary Education BS
KEY ACCOMPLISHMENTS --
-Epic Software Trainer (Henry Ford Hospital) -- Credentialed Trainer Inpatient Orders
-Epic Software Command Center Help Desk Support
-Developed and facilitated Online courses
-Maintain and troubleshoot campus technology (280 HP Chromebook, 70 laptops, 55 desktop computers, 30 iPads, 30 Projectors, Elmo, etc.)
-Develop and deliver workshops (communication, time management, career, professional development, etc.)
February 1, 2021 – Current
Software Trainer – Contract Position
Train drivers to successfully use new hardware and software to monitor and document orders and driving experience.
100% Travel throughout the continental United States.
Providing call analysis support to Help Desk Supervisor
January 8, 2018 – September 30, 2020
Clinical Supervisor/Trainer • Centria Healthcare
Trained field staff (RN/LPN/Attended Caregivers) to use the new software application on the iPad and correctly complete clinical documentation
Trained onsite staff to use the new software application on the iPad.
Responsibilities included helping staff to overcome technical and software challenges, understand expected/appropriate responses, and often meet with staff in the field. Failure was not an option.
On-Call Technical support for field staff
Needs Analysis
Process Improvement
Continuous Improvement
October 2017 – November 2017
Epic Software Trainer • HCI Group • Contract Position
March 2017 – August 2017
Epic Software Trainer • Medix IT • Contract Position
Epic Software Command Center Help Desk Support
Epic Software Trainer (Henry Ford Hospital) -- Credentialed Trainer
February 2016 – March 2017
Library Technology Specialist • Achieve Charter Academy
Maintain and troubleshoot campus technology (280 HP Chromebook, 70 laptops, 55 desktop computers, 30 iPads, 30 Projectors, Elmo, etc.)
Taught K-8th grade Tech classes
July 2000 – September 2015
Professor / Assistant Dean • DeVry University
Develop and deliver workshops (communication, time management, career, professional development, etc.)
Semi-Annual Presentation with Industry Leaders evaluating the effectiveness and quality of the Business and Technology graduate and undergraduate programs.
Developed and facilitated Online courses
Needs Analysis
Process Improvement
Continuous Improvement
Curriculum Development
Instructional Design
Content Development
Data Collection
Online Course Development
KEY SKILLS —
COMMUNICATION
-Curriculum Development
-Instructional Design
-Content Development
-Data Collection
-Online Course Development
-Software Implementation
-Epic Software Implementation
-Web Design
-Microsoft Suite
-Google Suite
-LMS
-Needs Analysis
-Process Improvement
-Continuous Improvement
-Ability to Address different learning styles
-Excellent problem-solving skills
-Thinking outside the box
-Experience Teaching K-12 (13 years)
-Experience Teaching Graduate & Undergraduate courses (15 years)
-Faculty & Student Mentoring
-On-Call Technical support for field staff
-4 years of dedicated work from home experience
-10 years of experience troubleshooting IT issues
Semi-Annual Presentations with Industry Leaders evaluating the effectiveness and quality of the Business and Technology graduate and undergraduate programs.
Workshop presentations:
-Resilience in Your Faculty & Students (Faculty Symposium)
-Introduction to Project Management (Caterpillar Joint-Venture)
-Faculty workshops on use of technology to teach and involve students in the learning process
-Lunch & Learn series to teach Microsoft Excel to staff
Epic Credentialed Trainer Certificate:
References
Available Upon Request
Contact this candidate