RESUME

Name :- PRIYA CHETAN CHAWATHE Address :- Bal Krishan Sadan, Shivaji Nagar,

B – Cabin, Naupada, Thane (W)

Email :- adlmh6@r.postjobfree.com Mob :- 977-***-****.

Date of Birth : 31st October, 1984.

Nationality : Indian

Marital status : Married

Gender : Female

Hobbies : Listening Music, Drawing, Playing Badminton.

Career Objective

A managerial position in sales, Marketing and Customer Service requiring Superior skills in Managing and monitoring Sales and Marketing of Pro and Services.

Languages Known

English, Hindi, Marathi.

Academic Qualifications:

Degree

University

Institution

Year

Class

S. S. C.

Mumbai

N. G. Purandare School

2003

Second Class

H. S. C.

Mumbai

Joshi Bedekar Collage

2005

Second Class

T.Y.B.A

Mumbai

Joshi Bedekar Collage

2008

Second class

Work Experience:- August 2009 to October 2012

1.Sarlas Beauty Academy.

Designation :- Front Office Manager. (As a receptionist)

Roles and Responsiblities:

Welcomed guests handled guest issues and resolved complaints.

Assigned duties and shifts to workers.

Coached and counseled employees to ensure adherences to Parlour policies, standards and procedures.

Recruited, managed, trained and developed the front office/desk team.

Analyzed, investigated and resolved guest complaints.

Reconcile the daily cash log and night audit report

All other duties as assigned by the General Manage

2. Axis Bank November 2012 to December 2014

Designation: Credit Card Specialist

Roles and Responsibilities:

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Maintained confidentiality of bank records and client information.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

3. Sterling Pest Control Services Pvt.LTD Jan-2015 To Till Date

Designation:- Sales Executive & Back office operation.

Roles and Responsibilities:

Responsible for assigned sales targets (monthly, quarterly and annually).

Goals set for centers month on month, maintaining relationship with target customers, customer service, ensuring high rate of return on investment, sales support and sales.

Operating Internet, Updating all records and documents (Hard copy as well as Soft copy), Data Entry, Maintaining all the records of sales, Preparing quotation, tracking records of all the clients.

Follow up for payment.

Maintain good relation with client.

Maintained the daily transactions data in the MS excel sheets

Prepared daily / weekly reports for different departments as per their standard formats

Answered to the daily query / complaint mails by customers, following the SOP

Computer knowledge

Having knowledge of Microsoft Word, Excel, Powerpoint.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Place :

Date : (Priya Chawathe)

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