Program Analyst & Coordinator

Elizabeth D. Evans

Woodbridge, VA 770-***-**** **********@*****.***

Passionate Program Coordinator with 10 years of demonstrated excellence in Human Resources and Customer Service. Seeking a position where I can maximize my talents, values, and genuine care for others in a professional environment and grow as a leader. Personable, innovative, detail-oriented, autonomous, and composed leader. Highly skilled in professional office management; operational security, hospitality; customer service; handling multiple priorities under a strict timeline. Enthusiastic public speaker and trainer, with excellent interpersonal skills. Culturally sensitive and competent within a diverse environment. Knowledgeable of human resource practices and procedures; highly skilled in maintaining confidentiality. Honorably discharged from the United States Air Force, August 31, 2015.

WORK RELATED EXPERIENCE

Program Coordinator Technik Lorton, VA 06/2019–06/2020

● Independently managed processes to onboard managers by carefully logging applications and providing annual training

● Served as direct support to Senior Technical Writer by collecting and editing deliverables, and maintaining record systems

● Maintained confidentiality for internship managers and interns

● Consistently provided quarterly tips and check-ins with summer interns and managers

● Assisted Senior Financial Advisor with maintaining financial documents and timely reports

● Created nine new graphic designs for newsletter and informational emails; managed schedule on new publishing cycle

● Scheduled seasonal meetings and travel dates for program Director; coordinated events and conferences nationwide

● Dedicated 120+ hours to redesigning the corporate website to include clear information structure and functionality Program Manager and Analyst Army National Guard Bureau Arlington, VA 11/2017 – 06/2019

● Carefully reviewed 500+ award packages for Army service members for errors in grammar, spelling, punctuation, conflicting dates, or duplication of information before being approved by higher authorities; maintains liaison with higher headquarters assuring compliance with directives

● Professionally responded daily to 20+ inquiries through email correspondence and over the phone

● Used an electronic tracking system (E-tracker) to analyze flow of award submissions and created weekly reports; utilized record system iPERMS to ensure information was accurate and up to date in the award nominees’ award history as well as the award package

● Conducted weekly quality reviews of awards program; briefed Director on compiled data Human Resources Personnelist United States Air Force Tyndall Air Force Base, FL 12/2009 - 08/2015 Awards Program Manager

● Managed the Awards and Decorations Program independently, base-wide

● Responded to inquiries by phone and in person in a calm, professional manner

● Established and tracked suspenses for 2000+ employee recognitions such as award and decoration citations; performed as the liaison between stationed service members and the Air Force Personnel Center (AFPC)

● Conducted daily quality reviews of personnel records and awards/decorations nominations; identified and corrected discrepancies; contributed to “Excellent” rating for base inspection

● Ensured up-to-date accuracy of service members' records in MilPDS and Automated Records Management System (ARMS) for promotions

● Conducted base-wide training to provide education and guidance for unit award managers to efficiently manage individual award programs

● Served as Records Custodian; revamped and maintained file plan; established and implemented Electronic Records Management

(ERM) system

Customer Service

● Greeted 60+ customers via telephone and on-site with utmost customer service; increased customer satisfaction by 52% within 3 month period

● Verified and validated personnel’s eligibility for Common Access Cards (CAC), line badges, retirement and dependent ID cards; created and issued CACs, line badges, retirement and dependent ID cards utilizing RAPIDS upon eligibility verification

● Performed Defense Enrollment Eligibility Reporting System (DEERS) enrollment for dependents, civilians, and government contractors with proper documentation and processes

● Educated and briefed 500+ new personnel during Individual Newcomer Treatment and Orientation (INTRO); authored and updated training material; executed mass inprocessing system; reduced processing/wait-time by 40%

● Scheduled and processed personnel actions such as separations, retirements, and promotions; counseled personnel on benefits pertaining to labor relations, Servicemember’s Group Life Insurance (SGLI), retirement, and disability

● Processed 100+ leave paperwork for civilian and service members, base wide; performed reassignment actions regarding voluntary/involuntary inbound and outbound assignments

● Monitored and researched retention issues; developed and implemented strategies and programs to address retention issues; retention decreased by 42% within 6 months of implementing programs Deployment & Readiness Office

● Supervised 1 employee; evaluated employee performance; initiated and submitted performance evaluations

● Directed, maintained, and updated unit’s Emergency Management Program, operating instructions, mobility/contingency plans, and squadron checklists to enhance safety during natural disasters and emergencies

● Oversaw unit security and Operation Security (OPSEC) programs; trained personnel on OPSEC guidance; prepared and distributed OPSEC training material

● Coordinated readiness operations; ensured personnel were qualified at all times and performed quality control checks on deployment equipment for service members

● Served as squadron’s Certified Self-Aid Buddy Care (SABC) instructor; instructed, educated, and trained over 75+ personnel monthly on life saving techniques

● Served voluntarily as Certified Sexual Assault Victim's Advocate; assisted and counseled victims of sexual assault ADDITIONAL EXPERIENCE & SKILLS

User Experience Design Immersive General Assembly Washington, DC 06/2020 - 09/2020

● Tip Calculator- independently developed a clickable prototype in Adobe XD to introduce a creative solution to simplify and ease the process of splitting a check while dining out.

● Mully Lingua- User Research Lead; utilized Heuristics evaluation, created user personas and conducted 10 user interviews in order to test Mully Lingua’s original website design for clarity and usability as well as communication components

● HatchPad IT- User Research Lead on behalf of HatchPad IT; conducted research, wireframes, and assisted in redesigning organization’s website to enhance information organization and usability.

● GoTogether- independently reimagined GoTogether’s landing page by creating sketches, implementing web information organization, and creating a prototype of a new landing page.

● Thrive DC- independently worked on Thrive DC’s behalf by conducting a Heuristics evaluation of the website and performing user interviews to better determine which areas could be improved upon for the redesign of the website. Bartender Busboys & Poets Arlington, VA 08/2017 – 11/2017

● Fluent in computer systems MICROS

● Welcomed guests and promoted personable, yet professional environment

● Skilled at preparing specialty in-house cocktails and espresso drinks to order

● Recorded food and drink orders in a friendly and accurate manner; provided knowledge of gluten-free, vegan, and vegetarian food items

● Ensured guests were comfortable and satisfied with all meals; provided organized service under pressure in a fast-paced environment, willing to go beyond needs in order to provide exceptional hospitality

● Provided natural, charismatic leadership; worked well with others within a team environment Certified Personal Trainer Sport & Health Arlington, VA 06/2016 - 02/2017

● Interviewed individual members to evaluate realistic health and fitness goals

● Planned, designed and implemented client-specific exercise programs and nutritional guidelines

● Encouraged progress through passionate, high-energy and engaging guidance

● Demonstrated consistent positive attitude and affirmations

● Trained new members in proper use of cardiovascular and exercise equipment, free weights, and cable stations

● Counseled members on fitness, exercise, health, safety and injury management

● Motivated and helped empower clients to achieve goals and attain superior results Additional Skills:

● Performs thorough user research through surveys, user interviews, and user testing

● Experienced in sketching and developing wireframes and building working prototypes

● Visual communication, user empathy, and creating designs to enhance a user’s experience

● Proficient in Microsoft Word, Excel, and PowerPoint

● Experienced in Balsamiq, Adobe XD, and Google Slides EDUCATION

General Assembly, D.C.

UXI Design Immersive

509 7th Street NW

Washington, D.C. 20004

June 2020 - September 2020

National Personal Training Institute (NPTI)

8500 Leesburg Pike, Suite 308, Vienna, VA 22182

Certified Personal Trainer (NPTI), CPR/AED

October 2015 - April 2016

Airman Leadership School (ALS)

Tyndall Air Force Base Panama City, FL

April, 2014 - May, 2014

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