Estee Taylor

Insurance Processing Consultant

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven ability to work closely with co-workers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. DETAILS

Date of birth:29/02/1996

Nationality:South African

Driver’s License:Code B

Cell:084-***-****

Email: adlmaw@r.postjobfree.com

Springfield road, Springfield, Port

Elizabeth.

SKILLS

● Ability to work under pressure

● Fast Learner

● Computer literate

● Quality processes

● Script review and revision

● Data coding and processing

● File and data retrieval systems

● Digital Marketing

LANGUAGES

● English - Fluent

● Afrikaans - Fluent

● Spanish - Beginner

EDUCATION

Shaw Academy – 2015

Certificate in Digital Marketing

UCT - Get Smarter - 2015

Certificate in Small Business Management

i-to-i TEFL - 2020

GA Level 5 Certificate in Teaching English as a

Foreign Language

Matriculation:

Hoër Volkskool, Potchefstroom - 2014

Subjects:

● Afrikaans (Home Language)

● English (FAL)

● Life Orientation

● Maths Literacy

● Economics

● History

● Business Studies.

REFERENCES

Preston’s Liquor Stores Head Office

Yolande - 043-***-****

NJ Du Plessis and Associates

Minette - 043-***-****

Brightrock Life

Farieda Kariem - 081-***-****

Stay @ Leisure

Jo-Anne Marx – 083-***-****

EMPLOYMENT HISTORY

Brightrock Life

Data Processing Clerk

Mar 2019 to Present

Nelson Mandela University

February 2018 to

September 2018

I am currently employed as a processing consultant (Quality assurance) at Brightrock.

My duties include:

● Processing newly received life insurance applications by capturing the client's data onto the system. (As well as completing time-sensitive data entry requests, applying data entry knowledge skills to resolve indecipherable or garbled messages, etc.)

● Providing backup telephone support to the Broker's consultants

(Distribution Specialists) by answering incoming calls regarding complications with a client's case, etc

● Verified data checking for compliance, error and repeat data

● Training new capturers on our systems and work structures My position was escalated from capturer to quality assurer after two months at the company.

● This entails quality checking other capturers' work for any errors or data not entered before I can move the case off to the next processing department

● Completed entries are sent to my department for evaluation and final approval

● Producing daily error reports using Excel spreadsheet functions, etc.

● I was studying toward a Bachelor of Social Work at Nelson Mandela University up until September 2018, however, I had to discontinue my studies due to financial issues

Preston’s Head Office, East

London.

September 2017 to December 2017

● While working at Preston's Head Office in East London, I was the store controller/ data-capturer for two of their stores

● I did the banking, capturing of invoices, filing, daily stock-take and all other relevant admin for both stores

● I worked with large sums of money while doing the banking and the capturing of invoices, as we worked with big liquor suppliers such as SAB, Distell, etc

● I was also made receptionist after my first month of working at Preston's, which entailed answering the switchboard, taking messages for the managers, scheduling of interviews, typing of documents, scanning of documents, assisting with queries from the public, etc

On the Dot Media

December 2016 to May 2017

● I dealt with a lot of the major FMCG companies that sell Media 24's books, magazines, etc

● Work function was to make sure that all the media stands were neat, and the products were well presented for purchase

● As well as to ensure that products appear in the right store, at the appropriate time and in the correct quantities

● This involved working closely with the buying teams to accurately forecast trends, plan stock levels and monitor performance; maintaining awareness of competitors' performance, monitoring slow sellers and acting to reduce prices or set promotions as necessary

East London Hospice

March 2016 to November 2016

● I was volunteering at the hospice for a few months to build up experience

● My duties varied from reception to filing, dealing with queries from the public and answering the switchboard, etc NJ du Plessis and Associates Inc.

November 2015 to

December 2015

● My job entailed making copies, scanning, faxing, indexing and filing of legal documents, etc

Stay @ Leisure

January 2015 to

October 2015

● I was the online marketer for this starting, online travel agency

● I managed the Facebook and Twitter profiles for the company

● It was also my responsibility to source new clients, deal with online queries, and to do the data-capturing

● This position was mainly computer-based, as it was an online travel agency, however, it was part of my job to go out and cold-canvas for new business

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