Contact

izabelaweronikazielinska@gm

ail.com

www.linkedin.com/in/izabela-

zielinska-65276438 (LinkedIn)

momentoscaptados-

isawer.blogspot.com/ (Blog)

Top Skills

Leisure

Cruises

Tourism

Languages

Polish, English, Spanish

Honors-Awards

Pearl 2008

Izabela Zielinska

Travel Consultant at SouthAmerica.travel

Madrid

Summary

CAREER

OBJECTIVES

Working in the environment of professionals making the use of so far gained skills and experience, dealing with subjects that will raise the level of my qualifications as well as broaden my knowledge about the sector I work in.

Number one passion - traveling and tourism/hospitality industry Number one goal - combining passion with work - achieved during 10 years of working for SouthAmerica.travel.

Observations - Working with clients and making them happy never gets boring and although challenging at times DOES make you learn a lot.

Skills gained and in constant process of improvement - see Dale Carnegie and his book: "How To Win Friends And Influence People" Experience

SouthAmerica.travel

Travel Consultant

December 2010 - April 2021 (10 years 5 months)

Buenos Aires, Buenos Aires Province, Argentina

Travel Consultant and Senior Travel Consultant specialised in selling 4*and 5* tailor made, personalised travel packages to South America. Page 1 of 2

- constant contact with clients from North America, Europe and Asia via phone, email, chat, text

- creating and selling custom packages based on clients preferences (my average sales 50 000 USD per month - highest over 150 000 USD a month)

- taking care of leads since first contact until a trip is over / providing 4*/5* customer service

- sharing expertise and knowledge about South American destinations (I have travelled to Argentina, Uruguay, Brazil, Chile,Ecuador, Peru, Colombia)

- being in charge of clients data using CRM (Zoho, Salesforce)

- working with local service providers

- helping clients in case of emergencies

- taking care of invoices

- writing content blogs for the website (WordPress) Carlson Wagonlit Travel

Business Travel Agent

October 2007 - September 2010 (3 years)

Travel Counsellor (Business Travel Agent) for Carlson Wagonlit eCenter Poland in Rzeszów

– providing the multilingual (English, Spanish, Italian) phone service for Hewlett Packard employees based in several dozen countries in the world, arranging business trips as well as making hotel and car bookings using CRS Sabre, monitoring the compliance of the service offered with the client's policy and regulations, constant contact with air companies (regular and low-cost), hotel representatives and car vendors. Processing ticket exchanges and refunds

Education

Wyższa Szkoła Informatyki i Zarządzania w Rzeszowie Master's degree, Tourism and Recreation,specialisation: International Tourism · (2006 - 2008)

Rzeszow School of Business

Bachelor's degree, Journalism and Mass Media Communication, specialisation: Public Relations · (2001 - 2004)

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