Civil Engineering Sales

Harkesh Dhankar

***/**, ****** **, *** Phase *, Gurugram-122002

Mobile: - +91-905*-***-*** Email: - *********@*****.***

Profile Statement:-

A motivated, adaptable, and focused professional having more than 2 years of experience in operations and customer service as an executive, selling and distribution expenses by using Microsoft Office Tools. Specializing in providing time-bound resolution to customers resulting in an increase in sales.

Recognition:-

Best Junior Team Leader of the month for 6 months.

Client appreciation on record.

Nominated for Best employee.

Education:-

MA English - Swami Vivekanand University - Sagar (M.P.) 2019.

B.A. (Pass) - Swami Vivekanand University - Sagar (M.P.) 2017.

Diploma in Civil Engineering - Institute of Vertex Technologies – Yamunanagar (Haryana) 2013. HSBTE.

12th (non-medical) - H.B.S.E. 2011.

10th H.B.S.E 2009.

Professional Training:-

3 week training for voice modulation, online etiquette and official communications.

Computer Skills:-

MS Office - Word, Power Point.

Hobbies: - Photographery, Drawing, Reading Books.

Employment:-

WebHelp India Pvt. Ltd. – Gurugram, October 2020 till date as Contact Centre Associate.

Profile - Independent handling of inbound customer communications for Adidas Sportswear for enquiries, grievances/complaints, resolutions & follow up for customers all over Europe.

Concentrix – Gurugram, September 2019 to October 2020 as Sales Advisor.

Profile - Inbound customer queries, providing resolutions and follow up.

OxyPro Technologies Pvt. Ltd. - Delhi, August 2018 to September 2019 as Telesales Representative - Outbound Sale.

Profile - Customer Support, queries, resale, follow up communications.

Strengths:-

Positive thinker.

Focused and disciplinarian.

Good observer and learner.

Team player.

Optimum time management.

Hard working and willing to learn.

Harkesh Dhankar

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