Resume Synopsis: John R. Jackson

NAME: John R. Jackson, CSM, CPO

CURRENT POSITION/JOB TITLE: Project Manager/AI Product Manager SECURITY CLEARANCE: Public Trust

TOTAL YEARS OF EXPERIENCE: 36 years

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• Certified AI Product Manager, Udacity, Nanodegree Program, 08/2020

• Certified Scrum Master, International Scrum Institute, Since 2014

• Certified Scrum Product Owner, International Scrum Institute, Since 2014

• Administration School, Navy Technical Training Center, United States Navy, 98.6% percentile, 1989

• Associate in Science, Computer Information Systems, Heald College, 1986 PROFESSIONAL CERTIFICATIONS:

• IFCI Expert Cybercrime Investigator, Udemy, Since 2020

• Cyber Security Ethical Hacking, Udemy, Since 2019

• Security Awareness Training, Udemy, Since 2019

• Soft Skills: The Complete Guide to Become a Respected Leader, Udemy, Since 2020

• Understanding and developing Emotional Intelligence, Udemy, Since 2020

• Big Data and the Hadoop Ecosystem, Udemy, Since 2019

• GraphQL (2016), Udemy, Since 2019

• Office 365 Teams, Udemy, Since 2020

• Machine Learning No-Code Approach Using Azure ML Studio, Udemy, Since 2020 TECHNICAL SKILLS AND AREAS OF EXPERTISE:

• Project Management Body of Knowledge (PMBOK)

• Business Analysis Body of Knowledge (BABOK)

• Department of Defense Architecture Framework (DoDAF)

• CMMI, Agile and Scrum, Kanban, Lean, Continuous Integration

• Foundations of AI and Product Development

• Cloud Migration / System Conversions/

• Project Re-Engineering/Technology Adaption

• Building Data Annotation Jobs/Train and Evaluation of Neural Networks

• Automated machine learning tools (Google AutoML/AuzureML)

• Azure/Office 365 /SharePoint Solutions Architect/Development CAREER SUMMARY:

Accomplished IT Professional with broad technical knowledge in the information technology industry. Vital intellectual inquisitiveness, resulting in effective core process execution. Ability to examine and clarify complex backlogs and requirements, technical and non-technical. Adept to ever changing environments necessary to achieve goals within critical agile deadlines. Ensures the quality controls and accuracy of project deliverables.

Experienced technology professional with a record of managing and supporting successful projects. Providing key solutions to incorporate a wide range of technologies within a mixed technical Resume Synopsis: John R. Jackson

environment. A subject matter expert and strategist who thrives in environments requiring a high-level technical expertise. A creative thinker able to perform as an individual producer to lead peers from the front.

Able to remain calm and work well in high-pressure situations. Constantly seeks new challenges and execution of key best practices. A driven professional with both a strong work ethic and the desire to exceed expectations. Seeks at length to meet agile deadlines and budget expectations. A detailed oriented individual able to prioritize and handle multiple tasks. Always persists to achieve and exceed project expectations.

Talented results-driven leader with a record of working on successful system implementations requiring in-depth knowledge of complex business processes, system architectures and technical data dependencies.

PROFESSIONAL EXPERIENCE:

Technical Lead/Systems Analyst, Avineon, 2017 - 2021 Avineon is a company that specializes in delivering information technology, geospatial, and engineering support services.

SCOPE: Analyzed, developed, and customized ServiceNow while working with key IT Staff to provide management support. Collaborated with helpdesk technician to prioritize ticket support and analyzed the STB Onboarding/ Moves/ Offboarding Processes and initiated design and development processes to automate onboard features into ServiceNow. Established and maintained milestones in the SharePoint Project Plan site to plan out distribution of laptops to STB Staff and Board Members and created/ maintained training material used to transition all STB Users to Windows 10. Responsible for reengineering IRS Legacy SharePoint sites, applications as well as working with IRS ISS/ SQL Intranet rebuild team to redesign and migrate pages to SharePoint 2013 from SharePoint 2010, custom Java Script, HTML and DOTNET applications. Was responsible for planning and coordinating of the analysis needed in the design of new replacement systems.

SELECT ACCOMPLISHMENTS:

• Worked closely with CIO in managing special tasks and training of staff and board members.

• Worked with STB Information System Security Officer (ISSO) to finalize security configuration of ServiceNow.

• Updated the System Security Plan (SSP) for ServiceNow in support of ATO approval.

• Rolled out ServiceNow to STB.

• Lead migration of STB ServiceNow Datacenter transition from ServiceNow Moderate/DoD IL-2 datacenter to Gov Community Cloud (GCC) FedRAMP High/ DoD IL-4 datacenter

• Architect strategy with team on how Nintex Forms and Workflows are used in the rebuild of SharePoint sites.

• Discusses key planning concepts with project lead and customer to propose SharePoint Out-Of- The-Box (OTB) solutions and custom replacement systems using Nintex.

• Demonstrates to the Redesign Team on how data could be assimilated into custom Nintex Forms using a RESTful API design

• Lead discussions with team on how we could achieve awareness of the major goals of the agency, internal operations and offices that primarily perform auditing. Resume Synopsis: John R. Jackson

• Provides direct support to programming teams, business analysts and project managers.

• Works directly with development lead while consuming the role and responsibilities of the team's Scrum Master.

• Interacts with DCAA customers to understand and document business processes using the Department of Defense Architecture Framework (DoDAF) and EA Sparx

• Engaged in planning strategies, creation of updated SharePoint Governance Documentation and information on how the agency could start the DCAA Intranet Redesign effort to SharePoint 2016. SharePoint Solutions Architect/ Project Lead/ Scrum Master/ TFS Administrator, Dynamic Systems Technology, Inc, 2015 - 2017

Dynamic Systems Technologies is an engineering firm and is committed to providing quality systems, and services through experience and expertise, to companies requiring material handling systems. SCOPE: Initially operated as the Team Foundation Server (TFS) Administrator. Reintroduced to the team later in the project as a project lead and scrum master for multiple team projects. Engages with project manager to help to define customized agile project management mythology that team leads execute to complete sprint captures. Lead the SharePoint development effort involving the redesign of SAMHSA’s Intranet. Worked with team to establish the Intranet’s Information Architecture. Worked with Lead Stakeholder to achieve branding signoff of each department. SELECT ACCOMPLISHMENTS:

• Interacts with DCAA customers to understand and document business processes using the Department of Defense Architecture Framework (DoDAF) and EA Sparx

• Quickly analyzed the environment’s configuration and assessed provisioning additional TFS features to assist teams with managing respective projects.

• Analyzed each team’s business process tracking methods to report on the team’s usage.

• Added team driven customizations to TFS that resulted in helping team to speedily complete project tasks and establishment of confident sign-off of project deliverables.

• Facilitates Product Backlog prioritization and feature discovery with Product Owners and Stakeholders

• Lead the team in conversion of legacy HTML web technology to become a dynamic content application of SharePoint.

• Conversations on Nintex Workflow and SharePoint based workflows established with assisting senior developer.

ASP. NET Analyst/ Developer, IT Work, 2014 - 2014

IT Work is a company based in Information Technology work SCOPE: Functioned as a comprehensive ASP.NET Developer. Assignment involved developing ASP.NET applications to appeal to FAA customers. Systems included login and authentication using ASP.NET, Framework 4, jQuery and Ajax. Systems queried FAA SQL data to provide custom reports. Introduced Visual Studio Report Designer as a key solution to development and migration of existing reports. Made required changes to application based on developer and project manager input. SELECT ACCOMPLISHMENTS:

Resume Synopsis: John R. Jackson

• Created an advanced approached to creating reports using Microsoft Report Designer which report features included dynamic headers based on available data and legacy HTML reports were no longer needing to be migrated into the new system.

• Developed new Excel import feature to supporting import data to SQL Server 2008 R2

• Created key jQuery function to promote Autocomplete feature of system input that Data was drawn from SQL tables.

SharePoint/ .NET Developer, Robert Half Technology, 2013 - 2014 Robert Half Technology is a professional staffing service. SCOPE: Served as ASP.NET and SharePoint Consultant on short-term assignment to the Alpha Corporation. Assignment involved troubleshooting SharePoint related custom login and authentication problems. Analyzed existing On-premise SharePoint Server to make recommendation on upgrading client SharePoint application onto Office 365 and Azure. Other related services to clients provided as needed. Contracted to Promontory, LLC as a TFS Consultant to implement and build-out Team Foundation Server. Implementation included scoping out physical and virtual server hardware requirements in support of a company-wide rollout. Migrated the development team's SharePoint Ticketing System and related Subversion Source Code Repository to TFS. SELECT ACCOMPLISHMENTS:

• To resolve issues with Remote users not being able to log into SharePoint, involved fixing a custom solution to allow outside users to log into SharePoint applications.

• Analyzed existing On-premise SharePoint Server to make recommendation on upgrading client SharePoint application onto Office 365 and Azure.

• Other related services to clients provided as needed, such as assisting SharePoint Administrators with applying best practices to solving creation of new users and providing users with adequate group and member permissions.

• Used the process model called Capability Maturity Model Integration (CMMI) to guide team to process improvement techniques before assisting team with migration to Agile and Scrum team processes.

• Instructed teams on the use of branching models, merging and coding techniques related to c#

• Worked closely with Test Manager to implement testing strategies and the scoping practices of Unit Testing and Coded-UI Tests.

• Recommended DevOps solutions to proactively offset existing deployment challenges for the ASP.NET and SharePoint Applications.

LIST PROFESSIONAL MEMBERSHIPS/ASSOCIATIONS

• Project Management Institute (PMI) - PMI® CERTIFIED MEMBER

• International Institute of Business Analysis (IIBA)

• Association of Proposal Management Professionals (APMP-NCA)

• CapturePlanning.com, LLC (Business and Proposal Development) ADDITIONAL WORK HISTORY:

GOVERNMENT EXPERIENCE (CIVIL SERVICE)

MARINE CORPS RECRUIT DEPOT (MCRD)

Resume Synopsis: John R. Jackson

1600 Henderson Avenue

San Diego, CA 92140

Programming Department Head, Communication and Information Systems, 01/1993 – 06/1995 Communication and Information Systems (CIS) is this centralized technology department of the depot SCOPE: Managed, planned and executed Department Plan to provide software development support to organizations of the Depot.

SELECT ACCOMPLISHMENTS:

• Significant planning, scheduling and administration of personnel within the department.

• Tightened development practices in order to better meet project deadlines.

• As director, directed departments focus on quality and continued learning of software development practice.

• As instructor, provided extensive training of novice, intermediate, senior level programming staff and analysts’ department team.

• Focused the department on Total Quality Management. Significantly increased department performance and responsibilities.

• Managed development components in successful completion of DOD wide projects to replace manual practices of numerous organizations.

• Designed automation practices for management of department development practice which established the departments’ “Best Use Practices “.

• Prepared programming department personnel for Visual Basic and Windows Certifications. Assistant Programming Department Head/Chief Analyst/Chief Programmer, Information Systems Management (ISM), 12/1989 – 01/1993 Information Systems Management is the main technology center of the depot, later renamed to Communication and Information Systems (CIS)

SCOPE: Prefabricated applications analysis and design practices to establish Software Lifecycles of department’s applications. Created new standards for client manuals and system documentation. Worked closely with team and management to proven object reuse methodology. SELECT ACCOMPLISHMENTS:

• Significant planning, scheduling and administration of personnel within the department.

• Implemented and introduced new software components, providing personnel with tools that assisted with supervision and guidance to project personnel and off-site programmers throughout all phases of development.

• Supervised replacement of outdated proprietary software systems with commercial and department developed applications.

• Introduced key solutions to Depot's overall office automation strategies.

• Awarded: Designed and developed an alternative application to replace a multi-user mini- mainframe financial system. System developed reduced Depot's hardware maintenance cost by over $50K per year, in which an award was given.

• The newly created financial application provided a template for development other systems developed aboard the Depot.

Resume Synopsis: John R. Jackson

• Introduced and instructed Object Oriented programming and design techniques to provide better programming practices and reusable code management for department personnel.

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