CHERISE DU TOIT

O p e r a t i o n a l f r a u d a n d r i s k m a n a g e m

adlm6k@r.postjobfree.com 083******* www.linkedin.com/in/cherise-du- toit-1a735b73

ABOUT ME

Result-oriented graduate with a CFE in fraud and 11 years of working experience. Aiming to leverage academic experience and a proven knowledge of risk manage- ment branch operations and credit analysis to successfully fill the operational fraud and risk management role at your company. Frequently praised as proactive by my peers. I can be relied upon to help your company achieve its goals. SKILLS

EDUCATION

CFE - CERTIFIED FRAUD EXAMINER

ASSOCIATION OF CERTIFIED FRAUD EXAMIN-

ERS

2019

NATIONAL CERTIFICATE / FORENSIC AND IN-

VESTIGATION AUDITING

UNISA

2010

EXPERIENCE

SPECIALIST BUSINESS ASSURANCE

ABSA BANK LIMITED, ZA/ PRETORIA / OCTOBER 2018 - JANUARY 2019 Review and Audit policies and procedures.

• Implementing assurance testing framework covering process, service and operational risk.

• Team leadership including training and mentoring personnel, building a sound risk and governance culture through effective performance coaching.

• Managing risks and recommending control improvements.

• Producing and presenting various reports, reviews and recommenda- tions.

• Risk event management, reporting and capturing identified and re- ported risk event

• Audit process management

SPECIALIST: FRAUD DEFENCE EXECUTION – FRAUD OPERATIONS ABSA BANK LIMITED, ZA/ PRETORIA / APRIL 2018 – SEP 2018 Conducting research and reviewing investigations for referrals received from Banking Ombud and complaints department. Make formal recommendations on responses received from Banking Ombud in terms of investigations applica- ble to the response.

FRAUD INVESTIGATIONS

OPERATIONAL RISK

QUALITY ASSURANCE

ANALYSIS AND REPORTING

ORGANIZATION AND PLANNING

CHERISE DU TOIT

O p e r a t i o n a l f r a u d a n d r i s k m a n a g e m adlm6k@r.postjobfree.com 083******* www.linkedin.com/in/cherise-du- toit-1a735b73

DEMONSTRATED ABILITIES

• Skilled and experienced banking and insurance

professional with a solid background in fraud in-

vestigations.

• Strong business acumen with an excellent un-

derstanding of effective systems and processes.

• Good written and verbal communicator with

superior interpersonal, negotiation and liaison

skills.

• Able to relate to a wide range of people from

various cultural, professional and technical sec-

tors.

• Solid analytical aptitude with advanced organi-

sational, problem-solving and time-manage-

ment skills.

• Safety conscious with strict adherence to health and safety regulations and guidelines.

• Able to work well under pressure and meet

strict deadlines in a fast-paced environment.

• Strong team player with the ability to work un-

supervised.

• Displaying a high level of professionalism and

confidentiality, with meticulous attention to de-

tail.

• Actioning complaints within agreed timelines, ensuring CEO, pre-om- budsman and ombudsman compliance as well as process accuracy.

• Reviewing and resolving complaints.

• Conducting root cause analysis and implementing action plans.

• Identifying process gaps and recommending effective measures to prevent recurring fraud

INTERNAL FRAUD ANALYST – FRAUD OPERATIONS

ABSA BANK LIMITED, ZA/ PRETORIA / APRIL 2016 – APRIL 2018 Review and analyses of loan applications to determine system manipulation

• Analysing personal loan applications for scoring manipulation.

• Referring scoring manipulation applications to investigators and gath- ering required data.

• Updating and distributing weekly and monthly reports.

• Weekly AOM planning for debit card administration team.

• Performing as a strong member of a cohesive team with strict adherence to statutory regulations and compliance requirements. SPECIALIST FRAUD INVESTIGATOR –FRAUD OPERATIONS

ABSA BANK LIMITED, ZA/ PRETORIA /JUNE 2011 - SEPTEMBER 2018 Investigating debit and credit card transactions for transactional fraud

• Assisting with information related to economic crime profiles, explor- ing and developing fraud detection and preventative methods.

• Liaising with customers, fraud investigators and police, building strong working relationships and effective communication channels with key stakeholders

• Coaching and mentoring personnel.

• Managing and analysing fraud cases, identifying possible points of compromise (CPP).

• Analysing and investigating debit cards and suspicious clients.

• Optimising, analysing, planning, accommodating and investigating fraud trends

• Producing various reports, analyses, statistics, correspondence and other key stakeholders.

• Process mapping new and existing processes.

• Reviewing processes, implementing and testing systems CHERISE DU TOIT

O p e r a t i o n a l f r a u d a n d r i s k m a n a g e m adlm6k@r.postjobfree.com 083******* www.linkedin.com/in/cherise-du- toit-1a735b73

REFERENCES

Chantel Du Plessis – 071-***-****

Specialist Fraud Investigator

Joan Bekker – 082-***-****

Head Fraud Customer Experience and Fraud In-

telligence

Heidi Esterhuizen – 072-***-****

Specialist Business Assurance

David Mahlangu – 078-***-****

Team Leader Fraud Operations

FRAUD CONSULTANT – RISK COMPLIANCE OFFICER

ABSA BANK LIMITED, ZA/ PRETORIA / FEBRUARY 2008 - MAY 2011 Analyse transactions on debit and credit facilities to mitigate fraud losses and identify possible fraud

• Identifying fraudulent activities and preparing fraud cases

• Providing exemplary customer service and liaison, building strong working relationships and effective communication channels

• Minimising fraud and losses on fraud management system, and effec- tively auctioning alerts

• Data entry and database management, updating statistics with metic- ulous attention to detail

• Resolving internal and external telephone enquiries BRANCH RECEPTIONIST – RETAIL BANKING

ABSA BANK LIMITED, ZA/ PRETORIA / JANUARY 2006 - JANUARY 2008

• Establishing, implementing and overseeing effective systems, pro- cesses and controls

• Customer service, sales and liaison, building strong working relation- ships and effective communication channels with key stakeholders

• Greeting and directing customers, advising on required

• documentation for various transactions

• Switchboard duties including screening and directing calls

• Data entry and database management, maintaining meticulous

• records

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