Front Office Service Representative

TAMER RAOUF

Mob: 050*******- 055******* *********@*****.***

*********@*****.***

Summary

Looking to join a progressive organization with new challenges and offers opportunities for advancement. I have the capability of hard work, very good ability to learn new techniques, self-motivated, work under pressure and high rating in self-independent work and self-studies.

Highly enthusiastic customer service professional with five years client interface experience.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Education

Bachelor of Laws, 2007

Cairo University- Egypt

Highlights

Strong organizational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Customer service expert

Telecommunication skills

Adaptive team player

Superior communication skills

Flexible scheduling

Effective team player

Superior organization skills

Very good in English

Experience

Cashier

TFM Express Delivery Company - Dubai Aug 2018 till Now

1) Receive payment by cash, check, credit cards, vouchers, or automatic debits from courier .

2) Issue receipts, refunds, credits, or change due to customers

3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

4) Calculate total payments received during a time period, and reconcile this with total run sheet for all courier.

5) Compute and record totals of transactions to send report daily to ACC team.

6) Keep periodic balance sheets of amounts and numbers of transactions

7) Sort, count, and wrap currency and coins.

8) Process merchandise returns and exchanges.

9) Pay company bills by cash, vouchers, or checks.

10) Request information or assistance using paging systems.

Front office Agent

The View Elbarsha Hotel apartment – Dubai Feb 2014 till Mar 2017

Welcomes visitors by greeting them, in person or on the telephone,answering or referring inquiries.

Directs visitors by maintaining employee and department directories, giving instructions.

Maintains security by following procedures, monitoring logbook, issuing visitor badges.

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed.

*notes for refrains +971********- 055******* Mr:Ahmed Qushery

Front office

Paramount hotel Port said Feb 2012 till Dec 2013

Greet hotel guests,answer any questions or concerns

Provide an outstanding guest experience

Maintain an orderly front desk

Operate computer programs and multi-line phone systems

Maintain guest records and book reservations

Complete basic cashier and bookkeeping responsibilities

Contact necessary staff to solve problems when challenges arise, ensuring guest comfort

Personal Data

Nationality Egyptian

Date of birth 5/6/1983

Marital status Married

Visa Status Residence Visa

Computer Skills

Professional usage of Microsoft Windows, XP, VISTA and win 7.

Microsoft Office 2003, 2007 and 2010.

Internet Applications.

Maintenance of PC's & Notebooks hardware.

Interests

Reading.

Learning new languages.

All references will be furnished upon request.

Contact this candidate