Sanchali Sen

Phone: 636-***-****. Email: adllvq@r.postjobfree.com

EXPERIENCE:

●Accomplished Business Analyst with 13 + years of experience with diverse business domains as a Business, Infrastructure and IS business analyst for projects on Web development, API. and application, Interface upgrade. A Change management specialist, proficient in Software development lifecycle, mentor, team manager, managing four junior business analysts. Created plentiful of requirements (Functional and Non-Functional), and Functional Specifications.

●Successfully completed State Projects, Insurance- P and C, E-commerce, Telecommunication.

●Expert in handling Department of Health Service’s requirements for Medicaid Assistance, Food Share, ChildCare and W2, Trained in CARES – CWW (Mainframe and Customer worker web) with the State of Wisconsin, Completed my Scrum Master Certification in 2019.

●Property and Casualty Insurance (personal and commercial line), Calculate Quote, Commercial and Personal line Auto Claim and FNOL (AUTO), Claims Center Details via Guidewire, Agent Bonus Calculation, Customers, Sales, Enrollments, and Legacy System upgrade, Web developmentS Projects.

●Experience with MS Products and purchasing software from third party vendors.

●Proficient in gathering and creating Requirements Engineering, Requirement Management, Solution Scoping & evaluation and create Use Case/ User Stories and UML Diagrams and Flows, Workflow diagram, Gap analysis, Wire frame, Mockups, created Acceptance Criteria, Test Scenario, Test Cases and Manual Testing.

●Highly customer focused with commendable end user training skills and excellent knowledge transfer abilities.

●Expert in identifying opportunities and develop business scope.

●Proven excellence in conducting JAD and JAR sessions with Stakeholders, Business Owners, End Users, Integration Team and with other Teams (Stakeholders, SMEs, ESA, Architect, Developers, QA team, Desk Top support to name some).

●Some project management skill including Creating Charter, Project Scope. Trained and managed four junior business analysts and managed overseas team for projects.

●Sound knowledge of Agile - SCRUM, and Waterfall methodologies. SCRUM MASTER certified.

TECHNICAL SKILLS

Business Modeling Tools: MS Office 16, MS Visio 2016, Outlook 16, Share Point, QC10.0, Primavera, Guidewire Policy Center and Claim Center, CRM, JIRA, Rally, TFS, Dream Weaver.

Database: Knowledge of MS Access, Java, SQL, Oracle, ASP.NET

Microsoft Tools: MS Office, VISIO, MS Project, Share Point, TFS, Clarity for time keeping, STARS

Operating Systems: Windows 10, MAC.

Languages: Basic understanding of C, XML, HTML, .Net, Java

SDLC: AGILE, ESSUP, SCRUM, RUP, and Waterfall methodologies.

PROFESSIONAL EXPERIENCE:

Department of Health Services, Madison, WI. Sr. Business Analyst III Mar 18 – Feb 20

●Suggested and creating the BA Center of Excellence group for improvement of BA deliverables. Single handedly create the business analysis templates for mass usage.

●Proactively coordinated, communicate, and collaborated with Stakeholders, end users, vendors, and SMEs to gather requirements.

●Conflict resolution with Depart of Child and Family Services, who was the partners and technical team for BRITS (Benefits Recovery Information Tracking System) web project.

Utilizing the HTML and CSS methods for styling sheets.

●Recreating and updating the requirements that were not correct and not signed off through elicitation. Conducted the Lesson Learned for BRITS Phase II.

●Part of the Change Management team. Requested change of scope where necessary and helped the project manager with new cost estimation.

●Performed the UAT testing with the end users and logged 58 defects for FoodShare and WI. Medicaid. Created the manual for the end users as a guide.

●Proficient in Agile/ SCRUM and Waterfall methodology with focus on to minute details to bridge the gap. Created User Stories, Acceptance Criteria, Test scenarios, Testing.

●Created Product Backlog, conducted Daily Stand meetings up as a Scrum master.

Environment: Agile/ Waterfall, .Net, MS Visio, MS Office suite, HTML, CSS, Java.

Pekin Insurance, Pekin.IL. Sr. Business Analyst Jul 17 – Feb 18

●Mentored three junior business analysts on the team to accomplish daily duties.

●Created requirements for third party vendor, Experian for FICO score and safe transfer to personal data (SFTP). Documented requirements for ImageRight.

●Defined context document and Intent documents as per BABOK and created Power Point Presentation for the business team.

●Created RACI documents, Business requirement documents, Use Case, Flow charts, Test case, UAT testing (with end clients). Created Mockup and Wireframes for the project.

●Gathered requirements for new products for commercial line of business, by researching, brainstorming, business analysis, prototyping, testing the core concepts, by interviewing stakeholders, business team, end users.

●Continuous communication with the team to track requirements on Rally and discuss to fix defects with JIRA tools, and maintained lesson learnt from each sprint.

Environment: Agile- SCRUM, CRM, Java, .Net, MS Visio, Office/ Project. Rally, TFS, JIRA.

American Family Insurance, Madison, WI. Sr. Business Analyst. May 15 – July 17

●Solicited the APEX Business Team, Stakeholders and End Users for information to create scope documents. RCE (Rough cost estimation) Business Intent document and high-level Business requirement documents for the Commercial line and Personal line of business including Advance and Classic Auto policies.

●Conducted one on one interviews for the CRM (Customer Relationship Management) platform for web-based portal. Created Workflow, Mockups and Wireframes.

●Handling multiple projects. One project was to Final Notice Loss a Guidewire project for the Claim Center. Created workflow, BRD and test scenarios.

●Created questioners for the end users to add new functionality for customer satisfaction survey. Brainstorming sessions (JAD) to gather requirements. Requirements review through Rally and system walk through with the architect, developers, and testing team.

●Completed the requirement gathering of Business Requirement documents, User Requirement doc, Use Case flow, Swim Lanes diagrams and Solution requirement doc. Created Mockups and Wire frames utilizing the BABOK/ IIBA methodology.

●Finding the solution to resolve issues for smooth implementation of the project and discussed lesson learnt. Defects tracking though JIRA tools. The other project was to calculate the Agent Commissions throughout American family umbrella.

Environment: Agile- SCRUM, CRM, Guidewire, Java, MS Visio, MS Office, Rally, TFS, JIRA

Munich RE, Hartford Steam Boiler, Hartford, CT. Sr. Business Analyst Oct 14 – May 15

●Expert facilitator for JAD sessions with stake holders, product owners, clients, and users.

●Crafted requirements for 3rd party vendor to purchase software product.

●Developed the object level and detailed level requirements.

● Mentored and managed junior business analysts and helping them to learn the correct process to create requirements and Visio drawing and managed the team with BABOK processes. Conducted training and supervised offshore team of developers and testers.

●Researched the Regulatory documents on federal, state, City and County level for jurisdictional and law purposes. Designed the UML diagram with swim lanes for the global engineering team.

Environment: Agile- ESSUP, .Net, MS Visio, MS Office, Rally, JIRA

Charter Communications, St. Louis, MO. Business Analyst II Oct 13- Sep 14

●Define requirements and provide advice and assistance to the end user and Created Use Case, created UI Diagrams, Wireframes, and Mockups. Highly experienced in prioritizing time to manage timely release, elicitation techniques such as interviews, questionnaires, brainstorming sessions, Focus Groups.

●Business Process Flows / Gap analysis for the migration.

●Created business requirements, functional specification for new business. (New Product Development life cycle). Created Work Breakdown Structure / Project Plans, assisting the project manager. Developed and created the Communication Plans and managed the Project Management Plans.

Environment: Waterfall + Agile, Java, JIRA MS Visio, MS Office/ Project.

State Farm Insurance, Bloomington, IL. Business Analyst II Nov 11 – Sep 13

●UI Sync ups through interviews, surveys, prototyping and observation from portfolio managers. Coordinate and collaborated with the SME’s and Stakeholders to gather requirements. Converting AGILE SDLC to WATERFALL SDLC. Involved in Requirements Phase by planning and defining system requirements. through Use Cases (Use Case Scenario and Use Case Narrative)

●Created Swim lanes, Activity, ER diagrams. Conducted Research on Federal and State Laws. Scheduled meetings with developers, System Analysts, and testers to collaborate resource allocation and project completion using MS Project

●Played a major role in interface testing, both functionally and manually. Collaborated with Quality Assurance Analyst for manual testing. Documented Lesson Learned.

Environment: AGILE, WATERFALL, MS office, JIRA .NET, Oracle, Primavera.

MO. State Unemployment Insurance, Jefferson City, MO, Business Analyst. Jun 10 – Nov 11

●Enhanced unemployment insurance process with detailed requirements. The Gap was analyzed, determined, and resolved via Researched, Verified, Validated updated requirements.

●Documented User Interface Diagram, Prototyping, Mockup and Wireframes.

●Served as a liaison to the subject matter experts/ business/ end Users.

●Developed and maintained a project schedule in an agile environment. Conducted release of products on regular iterations and documented the lessons learned

●Conducted/supervised training sessions and lead a team of 4 other business analysts. Coordinated and guided the offshore technical team for precise development.

Environment: Agile, Java, MS Visio, SQL, MS Office, Windows, Q.C

Missouri State Highway Patrol, Jefferson City, MO, Business Analyst Oct 07 – Jun 10

●Experience using tracking tool for recording and Research-based for business requirements. Computerized the written test for driving test of all categories.

●Conducted and supervised training sessions for the end clients and lead a team of business analysts and assisted data analysts in model for assigned functional areas. Coordinated and lead the offshore technical team. Worked alongside with the Canadian vendor.

●Designed and developed all Use Cases, User Stories, and UML models, developed activity diagrams. Deployed the product release and prepared the Lesson leaned document for the project management team.

Environment: AGILE/ SCRUM and Waterfall, MS Office, Window, SQL, Quality Center, MS Visio.

EDUCATION: 1985, bachelor’s in Accounting and Banking Services, Andhra University, A P. India

●Conflict Management certification from the Dale Carnegie 2009

●IKM (International Knowledge Management certification) for Business Analyst. 2018

●Certified from Simplilearn: IIBA, BABOK 2018 Certified SCRUM Master 2019

●CARES- CWW certified from the Department of Health Services (Income Maintance worker web Training) 2019

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