Service Sales

ARSHIA KHOSHNOOD

404-***-**** adllsr@r.postjobfree.com PORTFOLIO LINKEDIN

SKILLS

ServiceNow, ITSM, Custom Apps, Studio, Service Catalog, Service Portal, Integrations, REST API, JavaScript, HTML, CSS, jQuery CLIENTS

Saia: November 2020 – April 2021 (Change, Contract, Notify, WebEx)

● Developed a custom UI page for creating and scheduling WebEx meetings within ServiceNow.

● Conducted workshops and Implementations for Change, Contract and Notify modules.

● Produced a training series for client with video walkthroughs, live sessions and documentation. Church Pension Group: September 2020 – October 2020 (Service Catalog)

● Developed New Hire Order guide to streamline the process of user management.

● Delivered working demos to showcase Implemented functionality. CoVantage: August 2020 – October 2020 (Service Catalog)

● Developed Onboarding and Employee change catalog items to streamline the process of user management. Lowenstein: January 2020 - October 2020 (Incident)

● Implemented configurations to the Incident module.

● Provided training and documentation for developing on the ServiceNow platform. Apple Bank: March2020 - October2020 (Change)

● Implemented configurations to the Change module.

● Provided training and documentation for developing on the ServiceNow platform. defi Auto: June 2020 – August 2020 (Service Catalog)

● Developed Onboarding and Employee change catalog items to streamline the process of user management.

● Provided training and documentation for developing on the ServiceNow platform.

● Helped facilitate scrum calls and requirement gathering. PROJECTS

Personal Projects March 2021 – April 2021 (Scoped App, Integrations/REST API)

● Created a scoped application that generates word documents within ServiceNow

● Integrated the ability to create issues in Jira from incidents with ServiceNow through REST API. Mandolin Maestro (JavaScript, Html, CSS, Webpack) live github A 16 note virtual mandolin instrument made using JavaScript, Html and CSS.

● Constructed a virtual mandolin fretboard using CSS Flexbox and CSS keyframe animations to produce realistic string animations upon striking a note on the keyboard.

● Developed recording functionality with Local Storage that supports the recording of multiple audio samples at one time.

● Created a song library that allows users to playback recorded songs through the use of Local Storage. Amp Camp (MongoDB, Express.js, React, Node.js, GraphQL) live github A full featured clone of the website BandCamp that allows users to upload and play their music, made with the MERN stack.

● Designed a search algorithm that allows users to search for artists or albums using queries with GraphQL.

● Integrated React Audio Player for playing audio tracks to give the user a seamless, uninterrupted experience. Well Done (MongoDB, Express.js, React, Redux, Node.js, Firebase) live github An online publishing platform where authors create stories to interact with their readers, made with the MERN stack.

● Constructed an Avatar Image Uploader using Google Firebase as a storage platform for user avatar photo URLS.

● Used React Quill for post formatting for post customization including the ability to post videos, links, code snippets. EXPERIENCE

Technical Consultant

Advance Solutions November 2019 - Current

● Developed client and internal projects at Advance Solutions on the ServiceNow Platform

● Responsibilities included: Delivering workshops, requirement gathering, story creation, implementation and deployment Guitar and Piano Instructor

Canton Arts Academy May 2013 - Jan 2019

● Taught private and group Guitar and Piano lessons to over 170 students resulting in 20% of total lesson sales

● Acted as Master of Ceremonies and coordinator of 16 student recitals

● Created and conducted 5 video game design camps resulting in a 15% increase in student retention rates. Assembly Technician

Impact Archery Inc Oct 2008 - Jul 2013

● Assembled, shipped and inspected over 6,000 Impact Archery Bow Sights which made up 25% of the total inventory.

● Designed an eCommerce website using Wordpress, HTML and CSS, allowing users to purchase bow sights online, increasing company sales by 18%.

EDUCATION

Web Development - App Academy Summer 2019

Atlanta Institute of Music - Guitar Theory Certification 2011 - 2012 General Assembly - Html, CSS, and Responsive Design Winter 2012

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